Assessment of FHA Lender Customer Satisfaction - survey of Businesses

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Initial email letter.doc	Supplementary Document	Uploaded 2007-08-16	Repair queued
Part B STATISTICAL METHODS.doc	Supporting Statement B	Uploaded 2007-08-16	Repair queued
ICR 2502-SOB.doc	Supporting Statement A	Uploaded 2007-08-16	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
181696	Survey of Businesses	Other-Survey	New

ICR Details

OMB Control No:	ICR Reference No: 200708-2502-002
Status: Historical Inactive	Previous ICR Reference No:
Agency/Subagency: HUD/OH	Agency Tracking No:
Title: Assessment of FHA Lender Customer Satisfaction - survey of Businesses
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn	Conclusion Date: 11/21/2007
	Date Received in OIRA: 08/17/2007
Terms of Clearance: HUD would like to withdraw this survey.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date		36 Months From Approved
Responses	0	0	0
Time Burden (Hours)	0	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: HUD has recently undertaken efforts to modernize programs and processes in order to maintain a strong lending position with unserved and underserved borrowers. This information collection will serve to evaluate the level of satisfaction customers have with these new initiatives. The sample will consist of FHA originating lenders with a production level of at least 38 loans for FY 2005.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 73	04/17/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 152	08/08/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
Survey of Businesses

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Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The overall purpose of this data collection is to understand lender response to recent initiatives undertaken by FHA. There are four layers of questions asked in the survey with regard to these changes in products or procedures: awareness, understanding, use, and satisfaction. The first two layers of questions are concerned with awareness and understanding and thus test the success of FHA’s industry rollout and communication approaches. The last two layers, use and satisfaction, test the market acceptance of and satisfaction with the changes to product or process.

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Annual Cost to Federal Government: $124,737

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/17/2007

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