FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey.

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form FEMA Form 90-152 FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey	Form and Instruction	New	Repair queued
ScreenShot Customer Satisfcation Survey(2).pdf	Supplementary Document	Uploaded 2008-02-05	Repair queued
2007 Cover Letter (2).doc	Supplementary Document	Uploaded 2008-02-04	Repair queued
Supporting Statement 1660-NW32 1-29-2008.doc	Supporting Statement A	Uploaded 2008-02-04	Repair queued
Supporting Statement Statistical Methodology 1660-0032.doc	Supporting Statement B	Uploaded 2008-01-29	Repair queued
44 CFR Part 206.pdf	Supplementary Document	Uploaded 2007-11-29	Repair queued
30-Day FRN 09-17-07.pdf	Supplementary Document	Uploaded 2007-11-29	Repair queued
1660-NW32_web_form_log-on_information.doc	Supplementary Document	Uploaded 2007-09-14	Repair queued
1660-NW32_60d-FRN_published_20070515.pdf	Supplementary Document	Uploaded 2007-09-14	Repair queued
Government Performance Results Act of 1993.txt	Supplementary Document	Uploaded 2007-09-14	Repair queued
Executive Order 12862 Setting Customer Service Stds.txt	Supplementary Document	Uploaded 2007-09-14	Repair queued
1660-NW32_DR-1499 WA Addendum 092805.doc	Supplementary Document	Uploaded 2007-09-14	Repair queued
1660-NW32_DR-1499 WA Report 092805.doc	Supplementary Document	Uploaded 2007-09-14	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
181985	Focus Group Activity for FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey		New
181979	FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey	Form and Instruction	New

ICR Details

OMB Control No:	ICR Reference No: 200709-1660-003
Status: Historical Inactive	Previous ICR Reference No:
Agency/Subagency: DHS/FEMA	Agency Tracking No:
Title: FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey.
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn	Conclusion Date: 04/09/2008
	Date Received in OIRA: 02/05/2008
Terms of Clearance: Withdrawn at DHS's request to provide time for consideration of OMB's comments.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date		36 Months From Approved
Responses	0	0	0
Time Burden (Hours)	0	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: The purpose of the proposed survey is to measure FEMA’s Public Assistance (PA) program performances and achievements against customer service standards of Executive Order 12862 of September 11, 1993, as well as Government Performance and Results Act of 1993 (GPRA) objectivities. Survey results are used to gauge satisfaction levels of PA customers, and make improvements to disaster services that focus on customer satisfaction and program effectiveness.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting customer services standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 27321	05/15/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 52898	09/17/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

table that charts list of burden

IC Title	Form No.	Form Name
FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey	FEMA Form 90-152	FEMA Public Assistance Progam Evaluation and Customer Satisfaction Survey
Focus Group Activity for FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey

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Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new OMB control number request. The proposed information collection (IC), FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey, was previously bundled with other customer satisfaction surveys under OMB control number 1660-0036. The survey has been separated from the bundle after the consultation with the OMB desk officers, and is presented here as a new IC request.

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Annual Cost to Federal Government: $348,678

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/05/2008

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