Veterans Benefits Administration (VBA) Loan Guaranty Service (LGY) Customer Satisfaction Surveys

Forms and Documents

Document Name	Status
LGY Justification Part A.doc Supporting Statement A	2008-03-10
Supporting statement- VBA LGY OMB-Part B.doc Supporting Statement B	2007-11-29
Task 4_1 SAH NON Grantees_ SecondLetter_PRINT.doc Supplementary Document	2007-11-29
Task 4_1 SAH NON Grantees_ FirstLetter(v02)_PRINT.doc Supplementary Document	2007-11-29
Task 3_3 SAH Grantees_ SecondLetter(v02)_PRINT.doc Supplementary Document	2007-11-29
Task 3_1 SAH Grantees_ FirstLetter(v02)_PRINT.doc Supplementary Document	2007-11-29
Task 2_1 Lender Notification Letter(v02)_PRINT.doc Supplementary Document	2008-02-27
Task 1_3 VETERAN SecondLetter(v02)_PRINT.doc Supplementary Document	2007-11-29
Task 1_1 VETERAN FirstLetter(v02)_PRINT.doc Supplementary Document	2007-11-29
T-4 SAH Non Grantee Card 1.doc Supplementary Document	2007-11-29
T-3 SAH Grantee Card 1.doc Supplementary Document	2007-11-29
T-2_Lender_Card_1[1].doc Supplementary Document	2008-03-10
T-1 Veteran Loan Card 1.doc Supplementary Document	2007-11-29

IC Document Collections

IC ID	Document Title	Status
182869	Veterans Benefits Administration (VBA) Loan Guaranty Service (LGY) Customer Statisfaction Surveys Other-Survey	New

ICR Details

OMB Control No: 2900-0711	ICR Reference No: 200711-2900-010
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: VA	Agency Tracking No:
Title: Veterans Benefits Administration (VBA) Loan Guaranty Service (LGY) Customer Satisfaction Surveys
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/12/2008
	Date Received in OIRA: 03/13/2008
Terms of Clearance: OMB approves the surveys included in this request, however OMB does not approved this request as a generic clearance under which future work not included in this package will be conducted.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2011	36 Months From Approved
Responses	8,850	0	0
Time Burden (Hours)	2,096	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: This is a set of surveys designed to gather information from veterans and lenders about the VA Loan Guaranty Program. The information collected will allow the Department of Veterans Affairs (VA) to determine customer satisfaction with the VA's processes and to make improvements so that the program best serves the needs of eligible veterans. Additionally, VA will use the information collected from eligible users and non-users of the Specially Adapted Housing Grant Program to determine the satisfaction of grant recipients and understand the reasons why certain eligible veterans have not used this benefit.

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Authorizing Statute(s): PL: Pub.L. 103 - 62 all Name of Law: Government Performance and Results Act of 1993
   US Code: 38 USC 527 Name of Law: Evaluation and Data Collection
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: PL: Pub.L. 103 - 62 all Name of Law: Government Performance and Results Act of 1993
US Code: 38 USC 527 Name of Law: Evaluation and Data Collection

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 238	12/12/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 35	02/21/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Veterans Benefits Administration (VBA) Loan Guaranty Service (LGY) Customer Statisfaction Surveys

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	8,850	0	0	8,850	0	0
Annual Time Burden (Hours)	2,096	0	0	2,096	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: In 2007, the Veteran, Lender, and SAH surveys were approved under a Blanket Agreement, OMB Approval No. 2900-0569. Under this agreement, the LGY program had general OMB approval for customer satisfaction surveys under Control Number 2900-0569. Under the terms of clearance for 2900-0569, VA was requested to seek a separate OMB control number for the surveys.

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Annual Cost to Federal Government: $348,218

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/13/2008

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