SOI-344 - Protocol Testing for IRS Form 1040X; SOI-346 - 2009 Tax Forum Testing for IRS Telephone System Hold Music; SOI-347 - Practitioner First Contact Resolution Study

We’ve heard you!!!! The music on hold for the Internal Revenue Service is slated to be changed in late July 2009. The following excerpts are an example of the music choices. Please listen to each of the music choices and rank them in order of your preference:

First Name: Your City/State:

Your Ranking Preference	Selection Number	Selection Title
	1	Utopia
	2	Cable Car Morning 2
	3	Wiltshire
	4	Feel the Vibe 1
	5	One to One

Please provide us with any additional information/opinions surrounding music on hold on the IRS telephone system.

The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control Number for this study is 1545-1349. Also, if you have any comments regarding the time estimates associated with this study or suggestions on making this process simpler, please write to the, Internal Revenue Service, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP, 1111 Constitution Ave. NW, Washington, DC  20224