Cognitive and Psychological Research

Forms and Documents

Document	Type	Status	Availability
Generic Clearance Cover Memo & Note.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2007-12-17	Repair queued
OMB generic clearance2007-2010.doc	Supporting Statement A	Uploaded 2007-12-17	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
195520	SOI-391 - 2011 SPEC VITA Focus Group Testing; SOI-392 - Focus Group Screener and Guideline for Internal Revenue Service (IRS) Taxpayer Segmentation Study	Other-Survey	New
194649	SOI-388 - IRS.gov Customer Online Decisions Support (COLDS); SOI-389 - TE/GE Entities EP Determination 5307 Filers and Non-Filers; SOI-390 - TAB Conjoint Update Focus Groups for Cognitive Research	Other-SOI-390	New
194518	SOI-385 - Focus Group Testing of IRS Form 8822; SOI-386- Improving Web-based Educational Materials..; SOI-387-Notice Effectiveness Measurement Development Team	Other-Survey	New
193854	SOI-230 -SL HQ 2011 Phone Forums/Webinars; SOI-231-TTC&Psych Quant; SOI-380- FGT F-1040; SOI-381-ETA MFGAT; SOI-382- USSFT eTranscripts; SOI-383- IMTAUT Language Serv; SOI-384- 2010 CRASMC Exempt Org.	Other-Survey	New
193169	SOI-370 - Field Exam Taxpayer Experience Improvement; SOI-375 - Employment Tax Outreach; SOI-376 - TAS 2010 Tax Forums; SOI-377 - SB/SE 2010 Tax Forums; SOI-378 - MLISO 2010 Focus Group Interviews	Other- Survey - SOI-375	New
192920	SOI-379 - Health Care, HIRE Act Tax Credits for the Small Business Community	Other-Survey	New
192536	SOI-371 - LMSB ConJoint Analysis 2010; SOI-373 - Focus Group Testing of IRS Form 1099-B and Schedule D; SOI-374 - Seamless Taxpayer Experience group (STEg	Other-Survey	New
192174	SOI-369 - CCE TOLL-FREE CUSTOMER SATISFACTION SURVEY; SOI-372 -	Other-Survey -Focus Group testing	New
191823	SOI-366-W&I Field Assistance; SOI-367-Taxpayer Advocate Service (TAS) 2010 Evaluative Focus Groups; SIO-368-	Other-Survey	New
191165	SOI-364 - Injured Spouse Customer Satisfaction Focus Groups; SOI-365 - Tax-Exempt and Government Entities Examination Customers	Other-Survey	New
190705	SOI-360 - OIC forms simplification qualitative focus group; SOI-361 - Deaf and Hard of Hearing Taxpayers; SOI-362 - (COLDS) Release 2; SOI-363 - ETA Marketing Focus Groups Among Taxpayers	Other-Survey	New
190441	SOI-359-TAS External Focus Groups	Other-Survey	New
190121	SOI-359-TAS External Focus Groups	Other-Survey	New
189811	SOI-355 - 2009 e-Preparer Focus Group Study	Other-Survey	New
189620	SOI-350- 2009 Nationwide Tax Forums Focus Groups; SOI-351- Focus Group Testing of IRS Form 8863; SOI-352-TAS 2009 Focus Groups	Other-Survey	New
189163	SOI-348 - User Research for Exempt Organizations on the IRS.gov Website; SOI-349 - User Research for Tax Professionals on the IRS.gov Website	Other-Survey	New
189121	SOI-344 - Protocol Testing for IRS Form 1040X; SOI-346 - 2009 Tax Forum Testing for IRS Telephone System Hold Music; SOI-347 - Practitioner First Contact Resolution Study	Other-Survey SOI-344	New
188777	SOI-339; SOI-340; SOI-341; SOI-342; SOI-343; and SOI-345	Other-Survey	New
188539	SOI-338 - Focus Group Testing of IRS Schedule M	Other-Survey	New
188498	SOI-337 - IRS SB/SE FIELD EXAMINATION	Other-Survey	New
188171	SOI-336 - Earned Income Tax Credit (EITC) Research Studies	Other-Survey SOI-336	New
188011	SOI-333 - Customer Satisfaction Focus Groups; SOI-334 - Focus Group Testing of IRS.gov; SOI-335 - Advancing E-File Phase II, Focus Groups	Other-Survey	New
187667	SOI-329 - Website Usability Evaluation; SOI-331 - Multi-City Taxpayer Assistance Behavioral Study; SOI-332 - IRS SB/SE ESTATE and GIFT TAX CUSTOMERS	Other-Survey - SOI-329	New
187447	SOI-327 - Modification for W&I SPEC Partners Survey; SOI-328 - IRS TAXPAYER ASSISTANCE BLUEPRINT STUDY; SOI-330 - Focus Group and Protocol Testing of IRS Form 1040X	Other-SOI-328	New
187134	SOI-324 - Asian Russian Limited English Proficient; SOI-325 - Limited Liability Companies; SOI -326 - Focus Group Testing of IRS Form 1040NR	Other-Survey -SOI-324	New
186832	SOI-321 - Earned Income Tax Credit (EITC) Research Studies; SOI 322 - IRS WAGE AND INVESTMENT FIELD ASSISTANCE CUSTOMERS; SOI-323 - Taxpayers, Tax Practitioners and Businesses using the IRS.gov webs	Other-Survey - SOI-321	New
186701	SOI-317 - Features of the Retirement News for Employers Newsletter; SOI-318 - Economic Stimulus Payment Survey; SOI-319 - Testing of Correspondex Letter 4310-C; SOI-320 -IRS.gov Pick Lists	Other-Survey - SOI-317	New
186464	SOI-315 - Economic Stimulus Payment Survey Cognitive Testing; SOI-316 - SPEC TAXPAYER NON-MEDIA STUDY 2008-20009	Other-Survey - SOI-315	New
186189	SOI-314 - Modernized Internet Employer Identification Number	Other-Survey - SOI-314	New
186043	SOI-312 - 2008 Marketing Materials Focus Groups; SOI-313 - Financial Education and Asset Building Focus Groups, Stakeholders, Partners, Education and Communication	Other-Survey - SOI-312	New
185922	SOI-308-W&I Market Segmentation Survey; SOI-309-Oversight Board Compliance Survey; SOI-310-Free File Migration Survey; SOI-311-Free File Cog. & Behav Survey; SOI-273-1-TAS Awareness Study (Chnge Rqst)	Other-Survey - SOI-273 change update	New
185604	SOI-306 - Focus Group Testing of IRS Forms 941X, 6251EX and 8910; SOI-307 - Taxpayers and Tax Practitioners using IRS.gov Frequently Asked Questions (FAQs) – Usability Study	Other-Survey -SOI-306	New
185479	SOI-303 - Comprehension Testing of Publication 3498-A with CP 75 and 566; SOI-304 - Taxpayer Assistance Blueprint (TAB) Project 2.02 (2)	Other-Survey - SOI-303	New
185379	SOI-299 - E-help Desk Customer Satisfaction; SOI-300 - TAS 2008 Focus Groups; SOI-301 - SB/SE Operating division Focus Groups; SOI-302 - SB/SE Correspondence EXam; SOI-305 - MLI survey	Other-Survey - SOI-299	New
185068	SOI-293 - Customer Service Needs to US Taxpayers Living Abroad; SOI-296 - W & I Notice Improvement Office	Other-Survey - SOI-293	New
185064	SOI-294 - Improving ...with Tax Practitioners; SOI-295- Improving ... to Exempt Organizations; SOI-297 - Economic Stimulus Package; SOI-298 - AMT Patch	Other-Survey - SOI-294	New
184833	SOI-291 - Web-based Survey Assessment of the Employee Plans Compliance Resolution System Self Correction Program; SOI-292 - Improvements to IRS Forms and Instructions	Other-Survey - SOI-292	New
184534	SOI-289 - Form 1040NR Improvement Discussion International Customer Focus Group; SOI-290 - Comprehension Testing of Correspondex Letters 2800 and 2801, W&I Notice Imprvmnt	Other-Survey - SOI-289	New
184405	SOI-287 - IRS Nationwide Tax Forum Seminar Companion Product Evaluation Survey; SOI-288 - Testing Free File Marketing Strategies and Free File Company Choice, Wage and Investment Notice Improvement Of	Other-Survey -SOI-287	New
184286	SOI-284 - Form 1040EZ Instructions Redesign; SOI-285 - Customer Satisfaction Survey for External Customers of Media and Publications Division; SOI-286 - W&I Market Segmentation Survey 2008	Other-Survey - SOI 284	New

ICR Details

OMB Control No: 1545-1349	ICR Reference No: 200712-1545-016
Status: Historical Active	Previous ICR Reference No: 200705-1545-050
Agency/Subagency: TREAS/IRS	Agency Tracking No:
Title: Cognitive and Psychological Research
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/28/2008
	Date Received in OIRA: 01/18/2008
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2011	36 Months From Approved	03/31/2008
Responses	225,000	0	75,000
Time Burden (Hours)	112,500	0	37,500
Cost Burden (Dollars)	0	0	0

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Abstract: The proposed research will improve the quality of the data collection by examining the psychological and cognitive aspects of methods and procedures such as: interviewing processes, forms redesign, survey and tax collection technology and operating procedures (internal and external in nature).

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 58372	10/15/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 2979	01/16/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 40

IC Title	Form No.	Form Name
SOI-324 - Asian Russian Limited English Proficient; SOI-325 - Limited Liability Companies; SOI -326 - Focus Group Testing of IRS Form 1040NR
SOI-299 - E-help Desk Customer Satisfaction; SOI-300 - TAS 2008 Focus Groups; SOI-301 - SB/SE Operating division Focus Groups; SOI-302 - SB/SE Correspondence EXam; SOI-305 - MLI survey
SOI-327 - Modification for W&I SPEC Partners Survey; SOI-328 - IRS TAXPAYER ASSISTANCE BLUEPRINT STUDY; SOI-330 - Focus Group and Protocol Testing of IRS Form 1040X
SOI-293 - Customer Service Needs to US Taxpayers Living Abroad; SOI-296 - W & I Notice Improvement Office
SOI-344 - Protocol Testing for IRS Form 1040X; SOI-346 - 2009 Tax Forum Testing for IRS Telephone System Hold Music; SOI-347 - Practitioner First Contact Resolution Study
SOI-350- 2009 Nationwide Tax Forums Focus Groups; SOI-351- Focus Group Testing of IRS Form 8863; SOI-352-TAS 2009 Focus Groups
SOI-366-W&I Field Assistance; SOI-367-Taxpayer Advocate Service (TAS) 2010 Evaluative Focus Groups; SIO-368-
SOI-312 - 2008 Marketing Materials Focus Groups; SOI-313 - Financial Education and Asset Building Focus Groups, Stakeholders, Partners, Education and Communication
SOI-348 - User Research for Exempt Organizations on the IRS.gov Website; SOI-349 - User Research for Tax Professionals on the IRS.gov Website
SOI-315 - Economic Stimulus Payment Survey Cognitive Testing; SOI-316 - SPEC TAXPAYER NON-MEDIA STUDY 2008-20009
SOI-364 - Injured Spouse Customer Satisfaction Focus Groups; SOI-365 - Tax-Exempt and Government Entities Examination Customers
SOI-294 - Improving ...with Tax Practitioners; SOI-295- Improving ... to Exempt Organizations; SOI-297 - Economic Stimulus Package; SOI-298 - AMT Patch
SOI-336 - Earned Income Tax Credit (EITC) Research Studies
SOI-360 - OIC forms simplification qualitative focus group; SOI-361 - Deaf and Hard of Hearing Taxpayers; SOI-362 - (COLDS) Release 2; SOI-363 - ETA Marketing Focus Groups Among Taxpayers
SOI-369 - CCE TOLL-FREE CUSTOMER SATISFACTION SURVEY; SOI-372 -
SOI-379 - Health Care, HIRE Act Tax Credits for the Small Business Community
SOI-289 - Form 1040NR Improvement Discussion International Customer Focus Group; SOI-290 - Comprehension Testing of Correspondex Letters 2800 and 2801, W&I Notice Imprvmnt
SOI-337 - IRS SB/SE FIELD EXAMINATION
SOI-359-TAS External Focus Groups
SOI-355 - 2009 e-Preparer Focus Group Study
SOI-388 - IRS.gov Customer Online Decisions Support (COLDS); SOI-389 - TE/GE Entities EP Determination 5307 Filers and Non-Filers; SOI-390 - TAB Conjoint Update Focus Groups for Cognitive Research
SOI-230 -SL HQ 2011 Phone Forums/Webinars; SOI-231-TTC&Psych Quant; SOI-380- FGT F-1040; SOI-381-ETA MFGAT; SOI-382- USSFT eTranscripts; SOI-383- IMTAUT Language Serv; SOI-384- 2010 CRASMC Exempt Org.
SOI-287 - IRS Nationwide Tax Forum Seminar Companion Product Evaluation Survey; SOI-288 - Testing Free File Marketing Strategies and Free File Company Choice, Wage and Investment Notice Improvement Of
SOI-284 - Form 1040EZ Instructions Redesign; SOI-285 - Customer Satisfaction Survey for External Customers of Media and Publications Division; SOI-286 - W&I Market Segmentation Survey 2008
SOI-291 - Web-based Survey Assessment of the Employee Plans Compliance Resolution System Self Correction Program; SOI-292 - Improvements to IRS Forms and Instructions
SOI-308-W&I Market Segmentation Survey; SOI-309-Oversight Board Compliance Survey; SOI-310-Free File Migration Survey; SOI-311-Free File Cog. & Behav Survey; SOI-273-1-TAS Awareness Study (Chnge Rqst)
SOI-303 - Comprehension Testing of Publication 3498-A with CP 75 and 566; SOI-304 - Taxpayer Assistance Blueprint (TAB) Project 2.02 (2)
SOI-359-TAS External Focus Groups
SOI-333 - Customer Satisfaction Focus Groups; SOI-334 - Focus Group Testing of IRS.gov; SOI-335 - Advancing E-File Phase II, Focus Groups
SOI-391 - 2011 SPEC VITA Focus Group Testing; SOI-392 - Focus Group Screener and Guideline for Internal Revenue Service (IRS) Taxpayer Segmentation Study
SOI-385 - Focus Group Testing of IRS Form 8822; SOI-386- Improving Web-based Educational Materials..; SOI-387-Notice Effectiveness Measurement Development Team
SOI-314 - Modernized Internet Employer Identification Number
SOI-329 - Website Usability Evaluation; SOI-331 - Multi-City Taxpayer Assistance Behavioral Study; SOI-332 - IRS SB/SE ESTATE and GIFT TAX CUSTOMERS
SOI-306 - Focus Group Testing of IRS Forms 941X, 6251EX and 8910; SOI-307 - Taxpayers and Tax Practitioners using IRS.gov Frequently Asked Questions (FAQs) – Usability Study
SOI-339; SOI-340; SOI-341; SOI-342; SOI-343; and SOI-345
SOI-371 - LMSB ConJoint Analysis 2010; SOI-373 - Focus Group Testing of IRS Form 1099-B and Schedule D; SOI-374 - Seamless Taxpayer Experience group (STEg
SOI-321 - Earned Income Tax Credit (EITC) Research Studies; SOI 322 - IRS WAGE AND INVESTMENT FIELD ASSISTANCE CUSTOMERS; SOI-323 - Taxpayers, Tax Practitioners and Businesses using the IRS.gov webs
SOI-317 - Features of the Retirement News for Employers Newsletter; SOI-318 - Economic Stimulus Payment Survey; SOI-319 - Testing of Correspondex Letter 4310-C; SOI-320 -IRS.gov Pick Lists
SOI-338 - Focus Group Testing of IRS Schedule M
SOI-370 - Field Exam Taxpayer Experience Improvement; SOI-375 - Employment Tax Outreach; SOI-376 - TAS 2010 Tax Forums; SOI-377 - SB/SE 2010 Tax Forums; SOI-378 - MLISO 2010 Focus Group Interviews

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	225,000	75,000	0	150,000	0	0
Annual Time Burden (Hours)	112,500	37,500	0	75,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase in burden hours requested is to account for projected surveys through December 31, 2010. 75,000 projected responses per year and an annual estimated burden of 37,500 hours, for a total of 112,500 hours for the three-year clearance period.

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Annual Cost to Federal Government: $25

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/18/2008

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