SOI-299 - E-help Desk Customer Satisfaction; SOI-300 - TAS 2008 Focus Groups; SOI-301 - SB/SE Operating division Focus Groups; SOI-302 - SB/SE Correspondence EXam; SOI-305 - MLI survey

2008 Tax Forum Customer Satisfaction Survey

1.) Location (ie: atl, chi, orl, ny, lv or sd)

2. Profession (Check all that apply)

__ Electronic Return Originator

__ Enrolled Agent

__ Reporting Agent

__ Transmitter

__ Intermediate Service Provider

__ Software Developer

__ Financial Institution

__ Certified Public Accountant

__ Tax Preparer

__ Other

2. How would you rate your level of satisfaction with the service(s) you received today?

Very Satisfied 5____ 4____ 3____ 2____ 1____ Very Dissatisfied

Please use the space below to provide information on how we can improve the Tax Forum services we provide for our customers?

_____________________________________________________________

2. e-Help Desk

Have you ever contacted the e-help Desk ?

If yes, was your contact by telephone, email or postal mail?

_______Telephone _______ e-mail ______Postal Mail

Thinking back to your contact, how would you rate your level of satisfaction with the service(s) you received?

Very Satisfied 5____ 4____ 3____ 2____ 1____ Very Dissatisfied

What is your preferred method of communication with the e-Help Desk?

2. Comments

Your opinion is valuable to us. Please use the space below to provide information on how we can improve help desk services for our customers.

The OMB Control Number for this study is 1545-1349. If you have comments regarding this survey, please write to: IRS, Tax Products Coordinating Committee, SE:W:CAR:T:T:SP, 1111 Constitution Ave, NW, Washington, DC 20224

The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control Number for this study is 1545-1349. Also, if you have any comments regarding the time estimates associated with this study or suggestions on making this process simpler, please write to the, Internal Revenue Service, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP, 1111 Constitution Ave. NW, Washington, DC  20224.