In October 2006, the Multilingual Initiative Strategy Office (MLISO) transitioned to the Media & Publications (M&P) Operating Division. This transition spearheaded the merger of the MLISO with the newly established Virtual Translation Office (VTO) in the Tax Forms and Publication division within M&P. The merger has resulted in the establishment of a new “Language Services Branch”. This branch brings together all aspects (research, strategic planning, translation, development, and delivery) for improving access to Limited English Proficient (LEP) taxpayers.
Historically, the MLISO, as a part of their LEP Needs Assessment Process conducts surveys of external stakeholders (e.g. tax practitioners) to solicit feedback on tax related language assistance issues. This practice includes conducting external stakeholder surveys at the Nationwide Tax Forums held in six locations across the country. The feedback, combined with feedback from other internal and external sources, is utilized to develop recommendations for improvement projects to expand/improve LEP access to IRS products, and services.
In keeping with established practice, the MLISO will be conducting surveys and focus group interviews at the six 2008 Nationwide Tax Forum locations: Atlanta (July 1-3), Chicago (July 22 – 24), Orlando (August 5 - 7), Las Vegas (August 19-21), New York (August 26 -28), San Diego (September 9 – 11). MLISO staff will conduct these surveys to assess the needs of tax practitioners and other external stakeholders whose clients have difficulty speaking and understanding English. The focus groups this year will be on identifying and prioritizing documents critical to Chinese, Vietnamese, Korean and Russian LEP taxpayers and solicit feedback from Tax Practitioners on e-tools and/or interactive applications to assist small business LEP taxpayers.
Background
Executive Order 13166 (EO 13166), "Improving Access to Services for Persons with Limited English Proficiency" requires federal agencies to provide meaningful access to persons who have difficulty speaking and understanding English. In response to the Executive Order, the Multilingual Initiative (MLI) was established to determine the need to expand and/or integrate products and services to assist limited English-speaking taxpayers in meeting their tax responsibilities. The MLISO is continuing the MLI efforts of developing strategies and policies that target the specific needs of LEP customers.
In doing so, the MLISO is working to identify LEP language assistance needs and key areas of focus that must be addressed to ensure that LEP persons have “meaningful access” to products and services that assist them in meeting their tax responsibilities.
A key component of the EO 13166 requires internal and external assessment of the LEP population and their language assistance needs. Among other things, the Executive Order requires regular assessment to determine the “resources that will be needed to provide effective language assistance” and the effectiveness of those resources. This requirement includes the mandate to “ensure that vital documents are translated”.
Through the implementation of the LEP Needs Assessment Process a three-pronged approach has been developed to comply with the mandate. A key component of this process involves conducting external assessments to capture qualitative and quantitative feedback from taxpayers, tax practitioners, community groups, advocacy groups, and volunteers.
Purpose
This specific OMB request is to obtain approval of MLISO efforts to conduct surveys and focus groups of tax practitioners at the 2008 IRS Nationwide Tax Forums. The tax forums present an opportunity for the MLISO to solicit feedback from tax professionals on those IRS documents that are critical to LEP understanding of their rights and obligations as taxpayers. Additionally, the tax forums affords IRS the opportunity to gain valuable feedback on our efforts to ensure that the irs.gov/Español website is useful to tax practitioners and their LEP clients.
Research Objectives
The overall objective of this project is to provide quantitative and qualitative data to the MLI Strategy Office with regard to tax professionals’ views on vital documents and the irs.gov/Español website. The specific business questions to be explored by this project are:
-What documents do tax practitioners believe are critical to Chinese, Vietnamese, Korean and Russian LEP taxpayers?
-What priority should the IRS place on these critical documents?
-What e-tools should be added to the irs.gov/Español to assist LEP small businesses?
The MLISO will conduct the surveys and focus groups at the identified locations. MLISO will prepare a report of findings that will detail the qualitative feedback, as well as any recommendations for future administration of surveys and focus groups. This report will be included in the MLI Customer Base Report.
Efforts Not to Duplicate Research
The MLISO has taken all steps to ensure that these research efforts have not been duplicated. This assurance is because MLISO has sole responsibility to identify and translate vital documents and materials for the irs.gov/Español website.
To meet the objectives of this project we will complete the following steps:
Step 1 – At all six Tax Forums, the MLISO will be responsible for administering the survey questionnaire to tax practitioners who visit their information booth at the 2008 Tax Forums. The survey will be offered to all practitioners that have non English peaking customers who approach the booth for information or walk by. The survey questionnaires will be completed by tax practitioners.
Step 2 – MLISO will report preliminary findings.
Step 4 - MLISO will prepare a final report of findings and this report will be included as part of the MLI Customer Base Report.
To meet the objectives of this project we will complete the following steps:
Step 1 – Trained analysts from the MLISO, with experience in dealing with multilingual issues, will screen the potential focus group participants to determine the following:
Type of returns most frequently prepared
Client base is mostly Spanish speaking
Use of the Español web site
Step 2 – Focus group participants will be allowed time to “surf” the irs.gov/Español web site to get an opportunity to see and/or utilize the new features.
Step 3 – MLISO and Tax Forms and Publications Research analysts will serve as focus group moderators, asking probing questions to stimulate discussion on the website.
Step 4 – MLISO will report preliminary findings.
Step 5 – MLISO will prepare a final report of findings and include it in the MLIS Customer Base Report..
Sampling Plan
Each selected participant who completes the survey and/or participates in the focus group is entitled to receive a gift of nominal value. [The gift will be one or more giveaways approved by the IRS for distribution at the 2008 Nationwide Tax Forums].
Booth Survey
The estimated time to complete the survey is three minutes. We will assume a 20% eligibility rate, that is, 20% of the participants meet the qualifying criteria, and a 50% completion rate of qualified participants. Those who qualify and agree to participate will also be asked to complete the fifteen question survey.
Total number of potential participants screened day one: 1000 [11:00am – 6:00 pm]
Total number of potential participants screened day two: 700 [8:00am – 2:00 pm]
(1700 practitioners screened @ 6 tax forums = 10200)
10200 practitioners screened x .20 eligibility rate = 2040 participants.
Estimated screening time: 1 minute
Estimated screening burden: 1 x 10200 = 170 hours
Estimated time to complete survey: 3 minutes
Estimated participant burden: 2040 x 5 minutes = 102 hours
Total burden (screening and survey participation) = 272 hours
Justification for less than 50% response rate –
The MLISO assumes that all data collected from this survey is qualitative in nature, and that no critical decisions will be made by MLISO solely from the analysis of data from this survey. The results from this survey are simply one piece of a larger set of information needed to assess practitioner/taxpayer language assistance needs related to products and services provided by the IRS.)
Total number of potential participants screened day one: 20 [11:00am – 6:00pm]
(20 practitioners screened @ 6 tax forums = 120)
120 practitioners screened x .75 eligibility rate = 90 participants.
Estimated screening time: 1 minute
Estimated screening burden: 1 x 120 = 2 hours
Estimated time to complete Focus Group: 2 hours
Estimated participant burden: 90 x 2 hours = 180 hours
Total burden (screening and survey participation) = 182 hours
Travel - (staff to all six locations)- $18,000.00
Gift – (for participating in survey/focus group) $ 3000.00
Printing – (vendor development of survey) $ 1000.00
Equipment Rental $ 5,700.00
The MLI Strategy Office will ensure that the utmost scrutiny is given to privacy, security, and disclosure when reporting the results from the survey. No individual taxpayer data will be used for this project. The data derived from the survey will be used in the final report. During screening and survey administration only the first name of participants will be used. We will limit and control the amount of information that we collect to those items that are necessary to accomplish the research objectives.
We will protect the privacy of survey participants by not using names in our report. We will also control official access to the information and will not allow public access to the information.
We will apply fair information and record-keeping practices to ensure protection of all participants. The criterion for disclosure laid out in the Privacy Act, the Freedom of Information Act, and section 6103 of the Internal Revenue Code provides for the protection of information as well as its release to authorized recipients.
The following information will be provided within 60 days after the close of the Tax Forums.
Findings: a brief summary of significant (important) findings that were evidenced in the results.
Actions taken or lessons learned: a brief summary of actions taken or lessons learned as a result of the findings.
Number of participants screened.
Number of survey participants.
Date the data collection began
Date the data collection ended.
Cost: reproduction costs, travel, overtime payments, and any other costs incurred as direct result of the survey.
Burden hours.
-Focus Group Screener and Moderator’s Guide
-Booth Survey Note to Reviewer
-Booth Survey Administrator’s guide
-Booth Survey (Questions Only)
| File Type | application/msword |
| File Title | OMB Package |
| Author | mawueb43 |
| Last Modified By | mdsloa00 |
| File Modified | 2008-06-19 |
| File Created | 2008-06-19 |