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Federal
Deposit Insurance Corporation
Survey
of Banks’ Efforts to Serve the Unbanked & Underbanked
|
[Affix
label here]
Bank
Name: <<Bank Name>>
Bank
Holding Company: <<Bank Holding Company>>
Assets
(as
of June 30, 2007):
<<Assets>>
Number
of Deposit Branches (as
of June 2007):
<<Branches>>
Full-Service
(Brick and Mortar) Offices: <<#>>
Full
Service Retail (In-Store) Offices: <<#>>
Limited
Service Offices (Drive-thru facilities, mobile or seasonal
offices, military facilities): <<#>>
Other
offices reported on Summary of Deposits: <<#>>
Respondent
Name: <<Respondent Name>>
Respondent
Title: <<Respondent Title>>
Address:
<<Address 1>>
<<Address
2>>
<<City>>,
<<State>> <<Zip>>
Telephone
Number: <<Phone>>
(Data
for June 30, 2007, as reported in the Summary of Deposits (SOD)
submitted to the FDIC or the Branch Office Survey submitted to
the Office of Thrift Supervision (OTS). Please see Survey Terms
and Definitions for information about branch classifications.)
|
Please mark any edits here
Bank Name:
_________________________________________
Bank Holding Company:
_______________________________
Assets
(as
of June 30, 2007):
____________________________
Number
of Deposit Branches (as reported on June 30, 2007 Summary
of Deposits
(Non OTS-supervised institutions) or Branch
Office Survey
(OTS-supervised institutions)):
___________
Full-Service
(Brick and Mortar) Offices: ___________
Full
Service Retail (In-Store) Offices: ___________
Limited
Service Offices (Drive-thru facilities, mobile or seasonal
offices, military facilities): ___________
Other
offices: _________
Respondent Name:
___________________________________
Respondent Title:
____________________________________
Address:
___________________________________________
___________________________________________
___________________________________________
Telephone Number:
__________________________________
|
Please
return completed survey by ____________to:
Dove
Consulting, 2 Atlantic Ave / Boston, MA 02110
617-482-2100
(telephone) / 617-482-1470 (fax)
www.doveconsulting.com
Public
Burden Statement
This
survey collects information to fulfill a mandate in section 7 of the
Federal Deposit Insurance Reform Conforming Amendments Act of 2005
(Pub. L, 109-173) that the FDIC conduct ongoing surveys and submit
periodic reports to Congress on efforts by insured depository
institutions to bring unbanked and underbanked individuals into the
conventional finance system. The FDIC believes this survey
takes an average 290 minutes per response to complete. Send
comments regarding the estimate or any other aspect of this form,
including suggestions for reducing completion time, to the Office of
Management and Budget, OIRA, Washington, D.C. 20503, or the Paperwork
Clearance Officer, FDIC, 550 17th
Street, N.W., Washington, D.C. 20429.
Confidentiality
Notice
Any
information you provide will be strictly confidential. Individual
responses to the survey will not be shared with the public or the
industry.
Survey
Contacts and Assistance
If
you have any questions or comments about the survey, please call Ed
Bachelder
at 617-753-9223 or FDIC contacts:
Barbara
A. Ryan,
Deputy to the Vice Chairman (202) 898-3841
Angelisa
M. Harris,
Senior Community Affairs Specialist, Division of Supervision (202)
898-6645
Survey
Instructions
Attached
please find the FDIC Survey of Banks’ Efforts to Serve the
Unbanked & Underbanked. Your bank has been selected to provide
input to this important effort. We sincerely appreciate your
participation. Below we have provided a few guidelines to help you
complete this survey.
Please
review all of the survey sections first to best assess the effort
and input that your bank will require to complete the survey. FDIC
ran a Pilot Test of the survey in November 2007 and most
participating banks found that they required the input of several
groups or departments within their bank to successfully complete all
of the questions.
Please
provide all responses for your bank on one copy of the survey
(either in hard-copy or electronic form). However, if
policies, product & service offerings, and/or pricing structures
vary significantly across your retail bank operations, please
complete a separate survey form for each entity. Large banking
organizations do not need to fill out more than three surveys.
Return
your completed survey to Dove Consulting by _______________
in
the business reply envelope provided, fax it to 617-482-1470, or
email it to [email protected].
Important:
-
|
For
additional survey forms or assistance please contact Ed Bachelder
at (617) 753-9223 or [email protected]
|
Survey
Terms & Definitions
-
Ref
|
Term
|
Definition
|
|
Bank
|
An
FDIC-insured financial institution (bank or thrift)
|
|
Bank
Footprint
|
Census
tracts in the bank’s current CRA evaluation area
|
|
Conventional
Checking Account
|
Checking,
NOW, DDA, MMDA
|
|
Established
Customer
|
An
individual who has had a deposit account for more than 30 days
|
|
Full-Service
(Brick and Mortar) Offices
|
SOD
office service type code 11 (not reported in the Branch Office
Survey (OTS-supervised institutions); see
fdic.gov/sod/pdf/SOD_2007_Instructions.pdf.
|
|
Full-Service
Retail (In store) Offices
|
SOD
office service type code 12 (not reported in the Branch Office
Survey (OTS-supervised institutions); see
fdic.gov/sod/pdf/SOD_2007_Instructions.pdf.
|
|
Limited
Service Offices
|
SOD
office service type codes 22, 23, and 29 not reported in the
Branch Office Survey (OTS-supervised institutions); see
fdic.gov/sod/pdf/SOD_2007_Instructions.pdf.
|
|
Low
and Moderate Income (LMI)
|
Low
income: Income equal to or less than 50% of the median income of
the local metropolitan area (MSA) or appropriately defined rural
area
Moderate income: Income from 50% to 80% of the median
income of the local metropolitan area (MSA) or appropriately
defined rural area
|
|
Non-Customer
|
An
individual who does not have a deposit account or credit
relationship with your bank
|
|
Number
of Deposit Branches
|
As
of June 30, 2007, as reported in the Summary of Deposits (SOD)
submitted to the FDIC or in the Branch Office Survey (reported to
the OTS by OTS-supervised institutions).
|
|
Other
offices reported on the Summary of Deposits
|
SOD
office service type codes 13, 21, and 30 (not reported in the
Branch Office Survey (OTS-supervised institutions); see
fdic.gov/sod/pdf/SOD_2007_Instructions.pdf.
|
|
Savings
Account
|
Statement
savings, Passbook, Certificates of Deposit, etc.
|
|
Unbanked
|
Individuals
who do not have an account with a depository institution (a
commercial bank, savings institution or credit union) or a
transaction account with a money market mutual fund or brokerage
firm
|
|
Underbanked
|
Individuals
who have a deposit account but also rely on alternative non-bank
financial service providers (such as check cashing firms or
payday lenders) for transaction or credit services
|
I. Retail
Bank Information:
A.Please
provide the following information related to consumer accounts/cards
as of June 30, 2007:
1.Number of conventional transaction accounts (checking, DDA, NOW,
MMDA): _____________
2.Number of non-transaction savings accounts: _________________
3.Number of entry deposit accounts designed for
individuals not qualified for conventional accounts:
_________________
4.Number of debit cards issued and outstanding: _________________
5.Number of credit cards issued and outstanding: _________________
6.Number of prepaid cards issued and outstanding: _________________
B.Number
of ATMs operated by your bank. Please indicate
approximate numbers of ATMs by location and functionality:
-
Location
|
Number
|
|
Functionality
|
Number
|
Inside LMI tracts
|
_________
|
|
Basic cash dispense only
|
_________
|
Outside LMI tracts
|
_________
|
|
Basic
cash dispense and
deposit acceptance
|
_________
|
|
|
|
Advanced functionality with bill payment and/or automated money
order and/or prepaid card
|
_________
|
Total ATMs
|
_________
|
=
|
Total
ATMs
|
________
|
II. Education & Outreach:
A. Does
your bank provide
financial education materials
aimed at the unbanked and underbanked on the following topics? Mark
all that apply.
Basic Banking (Deposit and
Credit Products)
Home Ownership/Mortgage Products
Predatory /Abusive Lending
Prevention
Credit Counseling
Savings Programs
Other: _____________________________
Bank does not provide
financial educational materials (Skip to question I.A.3 below)
1.Please describe the
types of materials provided.
2.Have
the financial education materials been effective in
helping underbanked individuals establish relationships with
your bank? Yes
No
a)Please
comment on the effectiveness of the materials:
3.Does
the bank participate in education or outreach efforts by any
organizations that could bring unbanked or underbanked individuals
into banking? Examples may include: employers who use payroll
cards, government entities that use electronic benefit transfer (EBT)
or prepaid cards, faith-based groups that provide cash assistance,
etc. Yes
No
a)If yes, please
describe and comment on the effectiveness of these efforts:
B.Does
your bank provide financial literacy and education sessions?
Yes
No
1. If
yes, for how long has your bank been providing the sessions?
_________
Years (Mark 0 if don’t know)
2.
If yes, mark all sessions that your bank provides:
Basic Banking (Deposit and
Credit Products)
Home Ownership/Mortgage Products
Predatory /Abusive Lending
Prevention
Credit Counseling
Savings Programs
Other: _____________________________
Has your bank conducted off-premise
financial education outreach visits targeted towards the unbanked
or underbanked during calendar year 2007?
Yes No
1.Please indicate which
locations your bank has visited for outreach sessions:
High Schools
Employer Sites
Public Gatherings/Fairs
Local/State Government Sites
Community–based Organizations
Military Installations
Vocational Schools/Colleges
Other: _______________
C.Does
the bank work with corporate customers to provide services for their
unbanked employees?
Yes
No
1.If
yes, does the bank offer payroll cards?
Yes No
a)If yes, how
many payroll cards has the bank issued during the year 2007?
___________________
b)Describe the features and fees associated with this card (if any).
D.Does
the bank use targeted
marketing
(e.g., meetings with large employers, mailings, etc.) to reach
unbanked/underbanked consumers?
Yes
No
1.If yes, are there
particular segments of the unbanked/underbanked population your bank
is targeting?
Yes
No
2.If yes, which
segments?
-
Working
poor
|
Consumers
on public assistance
|
Post
disaster assistance
|
Urban
residents
|
Rural
residents
|
Immigrants
|
African-Americans
|
Hispanic-Americans
|
Asian-Americans
|
Other:__________
|
|
|
E.Does
the bank have any other
outreach and education
programs to
encourage unbanked or underbanked consumers to open an account?
Yes
No
1.Please
describe.
Which of
the financial education, outreach, and marketing programs are
effective in helping to establish account relationships with
unbanked/underbanked consumers?
Financial
Education Materials
Providing Financial Education Sessions
Outreach
Visits
Participation in Other Organizations
Target
Marketing
Other __________________________
2.Please
discuss the relative advantages and disadvantages of these
approaches.
F.Does
your bank perceive that there are unbanked
or underbanked populations in your market area?
Yes
No
Don’t know
G.Has
your bank identified expanding
services to
unbanked and
underbanked individuals in
your market area as a priority?
Yes
No
Don’t know
H.Has
your bank conducted
research
on unbanked or underbanked consumers in your CRA assessment area?
Yes
No
Don’t know
1.If
yes, please summarize this research.
I.What
are three activities that banks could do, in general, to bring
more unbanked and underbanked individuals
into the mainstream banking system?
1.
2.
3.
Does your bank perceive any regulatory
impediments to providing/developing specialized products and
services for unbanked or underbanked consumers?
Yes No
4.If
yes, please describe.
III. Retail Branch Information:
A.
Does
your bank offer extended, non-traditional evening and/or weekend
hours at any of your bank’s locations?
Yes
No
1. If yes, check all that apply:
-
|
Extended
Evening Hours (After 5 pm)
|
Saturday
Afternoon Hours (After 1 pm)
|
Sunday
Hours
|
Full
Service Brick and Mortar Branches
|
|
|
|
Full
Service Retail (In-store) Branches
|
|
|
|
Limited
Service Branches
|
|
|
|
B.What
languages, other than
English,
does your branch staff use to interact with customers?
Spanish Chinese
Tagalog
Portuguese
Korean Other
________________
C.Has
the bank modified its
retail operations
over the past five years to make it easier or more welcoming for
unbanked or underbanked consumers to take advantage of its services?
Yes
No
1.If
yes, which approaches has the bank pursued? (Check all that apply)
Extended banking hours
Non-traditional locations (workplaces, community centers,
supermarkets, etc.)
New branch located in LMI area
Off-Premise ATMs
External ATMs (walk-up and through the wall)
Internet or mobile banking
Other: _______________________________
D.Describe
any innovative branch
formats/designs
the bank has used to make its branches more welcoming to unbanked or
underbanked individuals. (e.g., ‘Low-stress’ branch
configurations; less marble or a more casual lobby decor).
E. Please indicate efforts your bank
provides as part of its branch strategy to serve the
unbanked and underbanked in your market areas:
Check Cashing Money
Orders
Kiosks for check cashing
Bill payment services
Prepaid card issuance and reloading
Other _____________________
IV. Services Provided to Non-Customers:
A.Does
the bank currently track statistics on the use of transactional
services by individuals who do not have an account relationship with
your institution?
Yes
No
1.
If yes, please attach a summary sheet which reports usage statistics
for the services described in this section including:
V.Check cashing
VI.Bank check and
money orders
VII.Remittances
VIII.Bill payments
IX.Prepaid cards.
A.If
an individual does not have an account relationship with your bank,
will the bank cash the following types of checks?
-
Type
of check
|
Cash
check for non-customer?
|
If
yes:
|
Is
fee is charged?
|
Typical
fee per check cashed by non-customers Please
indicate either a the fixed dollar amount or Percentage of face
value
|
Business
check
drawn on your bank (On-us)
|
Yes
No
|
Yes
No
|
|
Personal
check drawn on your bank (On-us)
|
Yes
No
|
Yes
No
|
|
Business
check not
drawn on your bank (Local)
|
Yes
No
|
Yes
No
|
|
Payroll
check
not
drawn on your bank (Local)
|
Yes
No
|
Yes
No
|
|
Personal
check not
drawn on your bank (Local)
|
Yes
No
|
Yes
No
|
|
Government
check
|
Yes
No
|
Yes
No
|
|
Double
endorsed check from a third-party
|
Yes
No
|
Yes
No
|
|
B.Does
the training provided to the bank’s tellers and other customer
service representatives include
strategies for reaching out
to unbanked or underbanked consumers (e.g., encouraging individuals
who do not have a transaction or savings account who are cashing
paychecks to open an account)?
Yes
No
1.If
yes, please describe.
What forms of
consumer identification or validation are sufficient for
individuals who do not have an account relationship to cash a
check?
-
Identification
Forms
|
Not
Accepted
as ID for
check cashing
|
Primary:
Sufficient alone by itself
|
Secondary:
Insufficient alone but acceptable with another ID, if no
driver’s license
|
Driver’s
license
|
|
Yes
No
|
Yes
No
|
State-issued
photo ID
|
|
Yes
No
|
Yes
No
|
Social
security number
|
|
Yes
No
|
Yes
No
|
Passport
|
|
Yes
No
|
Yes
No
|
Military
ID
|
|
Yes
No
|
Yes
No
|
Student/school
ID card
|
|
Yes
No
|
Yes
No
|
Employer
letters/pay stub
|
|
Yes
No
|
Yes
No
|
Matricula
consular
|
|
Yes
No
|
Yes
No
|
Utility
bills/payments
|
|
Yes
No
|
Yes
No
|
Housing
lease
|
|
Yes
No
|
Yes
No
|
Individual
Taxpayer Identification Number
(ITIN)
|
|
Yes
No
|
Yes
No
|
Other:
_________________
|
|
Yes
No
|
Yes
No
|
2.For an individual who does not have an account relationship at your
bank, do you require a finger print in order to cash a check?
Yes, each time they cash a check
Yes, but only the first time they cash a check
No
3.Does the bank issue
check cashing cards to individuals who do not have an account
relationship?
Yes
No
4.Does the bank utilize any other techniques or technology to verify
the identity of individuals who do not have an account relationship
for check cashing?
Yes No
a)If
yes please describe.
C.Which
of the following transaction products/services does the bank offer to
individuals who do not have an account relationship with your bank,
and what would the fees be if they were customers?
-
Product/Service
|
Offer
for non-deposit customers?
|
For
a Non-Customer
|
For
Customer
|
If
a fixed fee is charged per item please indicate the typical
fee
|
If
a fee is a percentage of the dollar amount, please indicate the
typical
percentage rate
|
If
a fixed fee is charged per item please indicate the typical
fee
|
If
a fee is a percentage of the dollar amount, please indicate the
typical
percentage rate
|
Bank/official
checks
|
Yes
No
|
$
|
%
|
$
|
%
|
Money
orders
|
Yes
No
|
$
|
%
|
$
|
%
|
Domestic
wire transfers
|
Yes
No
|
$
|
%
|
$
|
%
|
International
remittances (not ACH)
|
Yes
No
|
$
|
%
|
$
|
%
|
International
ACH transfers
|
Yes
No
|
$
|
%
|
$
|
%
|
Foreign
currency exchange
|
Yes
No
|
$
|
%
|
$
|
%
|
Bill
payment (e.g., utility)
|
Yes
No
|
$
|
%
|
$
|
%
|
Reloadable
prepaid debit cards (MasterCard, etc)
|
Yes
No
|
$
|
%
|
$
|
%
|
1.For any of the services above, does your bank offer lower prices
for customers as an incentive to open an account?
Yes
No
D.Is
your bank concerned about offering remittances due to Bank Secrecy
Act (BSA), Anti-Money Laundering (AML) or Patriot Act compliance
requirements?
Yes
No
1.If
yes, please describe.
X.Account Opening & Onboarding Process for
New Customers:
A.How
many new consumer
checking accounts
(DDA, NOW) were opened by the bank during 2007? __________________
B.Does
the bank require a social
security number to
open a transaction account?
Yes
No
C.What
forms of government-issued
identification
does the bank accept as part of the new account opening process?
Driver’s
license
Passport
Matricula
consular
State-issued ID card
Military ID
Other:__________________
D.Which,
if any, of the following alternative
sources of information
does the bank use to verify a prospective deposit customer’s
identity?
Utility
bills/payments
Housing lease
Employer
letters/pay stub
Other:__________________
None
E.What
account screening and
risk management tools
are used at the new account desk?
ChexSystems/Qualifile
(eFunds)
Early Warning Services (formerly Primary Payment Systems/First Data)
TeleCheck
(First Data)
Other ___________________________________
None
F.Can
a new customer open a
checking account without a ChexSystem record
or other available third-party screen being used by the bank?
Yes
No
G.Does
the bank use credit
scores
as part of its screening process for new checking accounts?
Yes
No
H.If
an applicant screening process returns a negative hit, what is the
bank’s policy regarding account opening/overrides?
Application
is automatically rejected
Account
opening decision is made at the discretion of the new account
representative
Account
opening decision is made at the discretion of the branch manager
Application
is submitted to centralized back office for review
Other:
__________________________________________________________________________________
I.What
are the top three most
common reasons that a new account application is declined?
Please rank the three most common reasons 1 to 3, where
1 = the most common reason, 2 = the second most common reason, and 3
= the third most common reason.
_____ Insufficient identification information
_____ Negative account screening hit due to prior account closure
_____ Negative account screening hit due to potential fraud alert
_____ No credit score/Insufficient credit history
_____ Low credit score/ or poor credit record/credit history
_____
Insufficient initial deposit
_____ Other
1:________________________________________________________________________________
_____ Other
2:________________________________________________________________________________
J.If
a new account applicant does not qualify for a conventional checking
account, does the bank offer any entry
deposit accounts designed for individuals not qualified for
conventional accounts that can serve as a ‘stepping stone’
account
(e.g., an account with debit card access but no check writing)?
Yes
No
1.If yes, please describe the alternative account(s) offered.
Include information related to products, transaction restrictions,
fees, etc.
If possible, please include a copy of the
product description or marketing brochure for any alternative
accounts
Account
A: __________________________________________ Date
Introduced:____________________________
Account
B: __________________________________________ Date
Introduced:____________________________
Account C:
__________________________________________ Date
Introduced:____________________________
XI.Deposit
Products:
A.Does
the bank offer a basic or entry level checking account with
no minimum balance
requirement?
Yes
Yes, but only with direct deposit
No, a minimum balance is required
1.If minimum balance is required, what is the minimum balance?
$___________ with direct deposit / $___________without direct deposit
2. If minimum balance
is not required, what other fees apply?
$___________ with direct deposit / $___________without direct deposit
B.For
the most basic transaction deposit account, what payment options
are included/available?
-
Product
|
Included at no cost
|
Available for a fee
|
Not
offered
|
Monthly Fee
(if
applicable)
|
Per-Transaction Fee
(if
applicable)
|
Check writing
|
|
|
|
$ _________
|
$ _________
|
ATM card (PIN-only)
|
|
|
|
$ _________
|
$ _________
|
Debit card
(Visa/MasterCard)
|
|
|
|
$ _________
|
$ _________
|
Online bill payment
|
|
|
|
$ _________
|
$ _________
|
C.Does
the bank charge a per-item NSF
fee
on its most basic (lowest cost) transaction account?
Yes
No
1.If yes, what is the standard or typical NSF fee for this account?
$___________
2.Does the bank offer any programs to cover or waive NSF items on
this account? Yes
No
a)If yes, please
describe:
3.Does the bank offer ‘alerts’ to notify customers with
these accounts of low balances or NSF transactions on this account?
Yes
No
4.Will the bank automatically close this account if
a threshold number of NSF items are reached or there is a persistent
negative balance?
Yes No
a)If
yes, what is the monthly threshold? ________/month
XII.Savings Accounts
A.For savings accounts with balances of less than $500, which, if
any, of the following accounts are offered and what are the interest
rates paid on the accounts?
-
Product/Service
|
Offer
for customer?
|
Interest
rate offered (as of June 30)
|
Basic
Savings (non-transactional)
|
Yes
No
|
|
Individual
Development Accounts
|
Yes
No
|
|
IRS
VITA Program (direct deposit or split refund)
|
Yes
No
|
|
Money
Market Deposit Accounts
|
Yes
No
|
|
Specialized
Savings Clubs
|
Yes
No
|
|
Workplace-based
Programs
|
Yes
No
|
|
Other
(please describe)
|
Yes
No
|
|
B.Does
the bank partner with
organizations
(e.g., by operating a high school branch or employer location) to
promote savings products?
Yes
No
If
yes, please describe:
XIII.Payment
Products:
A.How
soon (in terms of number of business days) are funds available for an
established customer who presents the following items?
-
Check
value is $2,500 or less
|
Current
Business Day
|
Next
Business Day
|
Second
Business Day
|
Three
or More Business Days
|
Business
check
drawn on your bank (On-us)
|
|
|
|
|
Personal
check drawn on your bank (On-us)
|
|
|
|
|
Payroll
check
not
drawn on your bank (Local)
|
|
|
|
|
Business
check not
drawn on your bank (Local)
|
|
|
|
|
Personal
check not
drawn on your bank (Local)
|
|
|
|
|
Government
check
|
|
|
|
|
Double
endorsed check from a third-party
|
|
|
|
|
B.Can
a customer get an ‘advance
loan’ on the funds from a deposited check
or a regularly scheduled direct deposit?
Yes
No
1.Up to what dollar or percentage amount will the bank typically
advance? $___________ or _________ %
2.What fee is charged for the advance? $___________flat advance fee
or __________% of the amount advanced.
3.What types of checks/deposits qualify for advances?
All checks
Business checks, but not personal checks
Payroll checks only
Having regularly scheduled direct deposits
Other:________________________________________________________
XIV.Credit
Products:
A.Does
the bank offer unsecured
closed-end personal loans up
to $5,000?
Yes
No
1.If yes, what are the eligibility requirements?
Deposit relationship with the bank
Direct deposit
Proof of income
Minimum credit score
Review credit history
Other:______________________________________________
2.If yes, please indicate the following:
-
Minimum
Loan Size
|
Maximum
Loan Size
|
Origination
Fee
|
Acct
Maintenance Fee
|
Minimum
APR
|
Maximum
APR
|
Typical
APR
|
Maximum
Term (Mos)
|
|
|
|
|
|
|
|
|
3.How long does it take to originate a personal loan?
Less than 30 minutes
Less than 24 hours Less
than 48 hours More than 48
hours
B.Does
the bank offer affordable
small dollar loans
(i.e., less than $1,000/at least a 90-day repayment term/less than
36% APR/no or low fees)?
Yes
No
1.Please describe any innovative products the bank has developed to
provide small dollar loans to customers. (For example, applying for
a six-month loan at an ATM.)
C.Does
the bank offer tax
refund anticipation loans?
Yes
No
1.If yes, please indicate the following:
-
Minimum
Loan Size
|
Maximum
Loan Size
|
Origination
Fee
|
Acct
Maintenance Fee
|
Minimum
APR
|
Maximum
APR
|
Typical
APR
|
Maximum
Term (Mos)
|
|
|
|
|
|
|
|
|
D.Does
the bank offer consumer
credit cards?
Yes
No
1.If yes, what is required for someone to qualify for a traditional
credit card? (Check all that apply)
XV.Social security
number Minimum credit score
(min. score = __________)
Review of credit history
XVI.Proof of income
Other: ______________________
1.If yes, for your ‘basic’ credit card, please indicate
the following:
-
Initiation
Fee
|
Annual
Fee
|
Acct
Maintenance Fee
|
Late
Payment Fee
|
Over
the Limit Fee
|
Typical
Credit Limit
|
Minimum
APR
|
Maximum
APR
|
Typical
APR
|
Maximum
Term (Months)
|
|
|
|
|
|
|
|
|
|
|
2.Does having a deposit account with the bank improve a customer’s
ability to receive a credit card?
Yes
No
a)If
yes, how?
3.Does the bank offer secured credit cards for established customers
who do not qualify for a traditional credit card?
Yes
No
4.If yes, for your secured credit card, please indicate the
following:
-
Minimum
Credit Score
|
Initiation
Fee
|
Annual
Fee
|
Acct
Maintenance Fee
|
Late
Payment Fee
|
Over
the Limit Fee
|
Typical
Credit Limit
|
Minimum
APR
|
Maximum
APR
|
Typical
APR
|
|
|
|
|
|
|
|
|
|
|
5.Can a cardholder ‘graduate’ from a secured credit card
to a traditional credit card?
Yes No
a)If yes, how?
Thank
you for taking the time to complete this survey. We appreciate your
participation and input.
File Type | application/msword |
File Title | Instructions: Please complete the following for each NBFI facility in the market area |
Author | User1741--EdB |
Last Modified By | VBest |
File Modified | 2007-12-18 |
File Created | 2007-12-18 |