CS-09-150 - External Stakeholder Survey; CS-09-151 - Contact Center Telephone Study; CS-09-0152- TIGTA Tax Forum Survey; CS-09-153-e-IRS Room Survey; CS-09-154-Saturday Exit Survey

Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

CS-09-152

CS-09-150 - External Stakeholder Survey; CS-09-151 - Contact Center Telephone Study; CS-09-0152- TIGTA Tax Forum Survey; CS-09-153-e-IRS Room Survey; CS-09-154-Saturday Exit Survey

OMB: 1545-1432

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OMB Control # 1545-1432



2009 TIGTA TAX PREPARER SURVEY

1. Where do you get news and information about tax issues? Please check all that apply.

  • www.IRS.gov

  • IRS publications

  • Professional organization

  • Internet

  • Media

  • Tax Forum

  • Other:_____________________


2. What Internet sites do you visit for information about tax issues? Please check all that apply.

  • Web CPA.com

  • Accounting Web.com

  • SmartPros.com

  • Marketwatch.com

  • Other:_____________________


3. From what news outlets do you obtain tax-related information? Please check all that apply.

  • Tax Notes

  • CCH

  • BNA Daily Tax Report

  • Wall Street Journal

  • New York Times

  • USA Today

  • Local newspaper

  • Other:_____________________


4. How knowledgeable are you of TIGTA’s mission and activities?

  • Very knowledgeable

  • Knowledgeable

  • Somewhat knowledgeable

  • Not very knowledgeable

  • Not knowledgeable at all


5. Are you aware of the following TIGTA activities? Please answer yes or no to each item:

Conducting oversight audits of IRS programs and operations

___ Yes ___ No

Investigating wrongdoing by IRS employees

___ Yes ___ No

Investigating complaints against tax preparers

___ Yes ___ N0


6. How frequently have you read a TIGTA audit report?

  • Very frequently

  • Frequently

  • Not very frequently

  • Rarely

  • Never read a TIGTA audit report.


7. Where have you read or heard information about TIGTA? Please check all that apply

  • TIGTA.gov

  • IRS

  • Professional organization:________________

  • Internet

  • News

  • Tax Forum

  • Other:_____________________


8. If you have visited TIGTA’s website, how useful did you find it?

  • Very useful

  • Useful

  • Somewhat useful

  • Not very useful

  • Never visited www.tigta.gov

Comments:_______________________


9. What information have you viewed on www.tigta.gov? Please check all that apply

  • How to file a complaint

  • Audit reports

  • Audit highlights

  • Investigations highlights

  • Justice Department Press Releases

  • Other:___________________________


10. Which of the following would you be interested in? Please rank in order of preference, with 1 signifying the greatest level of interest.

___ Email/Twitter updates providing the results of audits of IRS programs and operations

___ Email/Twitter updates providing the results of investigations of tax preparers

___ Emails/Twitter updates providing the results of investigations involving IRS employees

___ RSS (Real Simple Syndication) feed

___ Audio or video files about TIGTA

___ A blog by TIGTA leadership


11. Choose the occupation that best describes you.

Full-time tax professional

___ Yes ___ No

Seasonal tax professional

___ Yes ___ No

CPA

___ Yes ___ No

Enrolled Agent

___ Yes ___ No

Accountant (not CPA)

___ Yes ___ No

Attorney

___ Yes ___ No

Other (Please elaborate)_________________________


All information in this survey will be kept anonymous

The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control Number for this study is 1545-1432. Also, if you have any comments regarding the time estimates associated with this study or suggestions on making this process simpler, please write to the, Internal Revenue Service, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP, 1111 Constitution Ave. NW, Washington, DC  20224.


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File TitleOffice of Management and Budget Clearance Package
Author2qpkb
Last Modified Byqhrfb
File Modified2009-05-26
File Created2009-05-19

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