OMB Control No: 1545-1432ICR Reference No:
200801-1545-020
Status: Historical ActivePrevious ICR Reference No: 200702-1545-023
Agency/Subagency: TREAS/IRSAgency Tracking No:
Title: Voluntary Customer Surveys to
Implement E.O. 12862 Coordinated by the Corporate Planning and
Performance Division on Behalf of All IRS Operations Functions
Type of Information Collection: No
material or nonsubstantive change to a currently approved
collectionCommon Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved
without changeConclusion Date: 01/31/2008
Retrieve
Notice of Action (NOA) Date Received in OIRA:
01/18/2008
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date 11/30/2009
11/30/2009
11/30/2009
Responses 1,000,000
0
372,359
Time Burden (Hours) 150,000
0
50,000
Cost Burden (Dollars) 0
0
0
Abstract: This is a generic clearance for an
undefined number of customer satisfaction and opinion surveys and
focus group interviews to be conducted over the next three years.
Surveys and focus groups conducted under the generic clearance are
used by the Internal Revenue Service to determine levels of
customer satisfaction as well as determining issues that contribute
to customer burden. This information will be used to make quality
improvements to products and services.
Authorizing Statute(s): US Code:
26
USC 6103 Name of Law: null
Citations for New Statutory
Requirements: None
Associated Rulemaking
Information
RIN: Stage of Rulemaking: Federal Register Citation: Date:
Not associated with rulemaking
Federal Register Notices &
Comments
60-day Notice: Federal Register Citation: Citation Date:
71 FR
26405 05/04/2006
30-day Notice: Federal Register Citation: Citation Date:
71 FR
47864 08/18/2006
Did the Agency receive public comments on
this ICR? No
Number of Information Collection (IC) in this
ICR: 35
IC Title
Form No.
Form Name
CS-08-102 -
SATISFACTION OF TAX PROFESSIONALS FOR IRS SMALL
BUSINESS/SELF-EMPLOYED CUSTOMERS
CS-08-103 - 2007
National Research Program Individual Study
CS-08-116 - Cash
Economy Web-based Survey; CS-08-117 - Survey of Statistical
Information Services Customers
CS-08-088 - IRS Large
& Mid-Size Business Division COMPLIANCE ASSURANCE PROCESS (CAP)
SURVEY 2008
CS-08-119-A - Notice
simplification web-based survey; CS-09-149 - Survey of Taxpayers
Receiving CP21C Notice
CS-08-079 - IRS SB/SE
Automated Underreporter (AUR) Customers; CS-08-080 - Partnership
Satisfaction with the SPEC Partnership Program; CS-08-081 - TEGE;
Collection of Participant Feedback
CS-08-104 - Primary
Agency Liaison &Users of IRS GLD Services and Products;
CS-08-105 - Identity Theft Refund Crime Letter Survey; CS-08-106 -
Exempt Organization Compliance Area; CS-08-107 - Exemp
CS-09-168-2009 Free
File Migration Customer Satisfaction Survey Study; CS-09-169-Tax;
CS-09-170-2009 ETARC Survey Study; CS-09-171-2009 CAP Survey Study;
CS-09-172-2009 Tax Professionals Survey Study
CS-09-157-Oversight
Board Taxpayer Attitude; CS-09-159-External Stakeholder Survey;
CS-09-162-Taxpayer Advocate Service
CS-08-092 - IRS Large
& Mid-Size Business Division CUSTOMER SATISFACTION SURVEY
2008
CS-08-101 - Injured
Spouse Customer Satisfaction Survey
CS-08-112 - AUTOMATED
UNDERREPORTER (AUR) CY09; CS-08-113 - External Customers of Media
and Publications Division; CS-08-114 - PRACTITIONER PRIORITY
SERVICE SURVEY; CS-08-115 - 2008 e-Services
CS-08-093C - Study For
IRS Web Site Help Desk; CS-09-173- e-help Survey (Option Year
2)
CS-09-157, CS-09-159,
CS-09-161, CS-09-162, CS-09-163, CS-09-164, CS-09-165, CS-09-166,
CS-09-167
CS-08-082 - SB/SE
COMPLIANCE SERVICES COLLECTION OPERATION CUSTOMERS; CS-08-083 -
SB/SE AUTOMATED COLLECTION SYSTEM (ACS) CUSTOMERS; CS-08-084 -
SB/SE FIELD COLLECTION CUSTOMERS; CS-08-085 -SB/SE C
CS-09-143 - SB/SE
FIELD EXAMINATION TAX CUSTOMERS; CS-09-144 -Survey for External
Customers of Media and Publications Division
CS-08-108 -IRS
Stakeholder Liaison Headquarters; CS-08-109 - AUTOMATED COLLECTION
SYSTEM (ACS) SURVEY; CS-08-110 - Automated Collection System (ACS)
Support ; CS-08-111- COMPLIANCE SERVICE COLLE
CS-09-134 - Advancing
e-file Phase II, Preparer Study
CS-08-118 - Customer
Satisfaction of IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER BASE;
CS-08-119 - Understanding the Effectiveness of Notice Redesigns;
CS-08-125 - 2009 W&I SPEC PARTNERS SURVEY OPTION Y
CS-09-145 - Offer in
Compromise (OIC) Program; CS-09-147 - Indian Tribal
Governments
CS-09-174 - IRS
APPEALS TAX CUSTOMERS; CS-09-175 - SPEC outreach; CS-09-176 -
e-Services Customer Satisfaction; CS-09-177 - IRS Stakeholder
Liaison Headquarters; CS-09-178 - IRS.gov Interactiv (ITA)
CS-09-155-Survey for
International Taxpayers, CS-09-156-Audit Recon Survey,
CS-09-158-Marketing Segment Survey
CS-08-090 - Retirement
Plan Pitfalls Workshop; CS-08-091 - IRS.gov Frequently Asked
Questions (FAQs)
CS-08-086 - PRIVATE
DEBT COLLECTION AGENCY CUSTOMER SATISFACTION SURVEY; CS-08-087 -
National Public Liaisons Nationwide Tax Forums Customer
Satisfaction Survey 2008
CS-08-089 - Customer
Satisfaction Survey Implementation Plan Indian Tribal
Governments
Voluntary Customer
Surveys - CS-08-120, -121, -122, -123, -124, -126, -127, -128,
-129, -130, -131, -132, and CS-08-133
CS-09-135 - Form 2290
Modernized e-file; CS-136 - IRS Forms 1120 & 1120S e-file;
CS-137 - Estate & Gift Survey; CS-138 - CORP COMPLIANCE
PERSPECTIVE; CS-139 - Nationwide Tax Forums; CS-140 - U.S.
T
CS-09-146 - Opinion
Survey of Taxpayer Resources and Services; CS-09-148 - 2009 W&I
TAX PROFESSIONALS SURVEY
CS-08-093 - A Customer
Satisfaction Study For IRS Web Site Help Desk; CS-08-094 -A STUDY
TO BETTER UNDERSTAND WHAT SERVICES TAXPAYERS WANT FROM THE
IRS
Surveys; CS-09-158C,
CS-09-179, -180, -181, -182, -183, -184, -185, -186, -187, -188,
-189, -190, -191, -192, -193, and CS-09-194
CS -08-095 - STUDY TO
MEASURE CUSTOMER SATISFACTION IRS APPEALS TAX CUSTOMERS
CS-08-097 - COMPL.
CEN0TER EXAM TOLL-FREE SURVEY; CS-08-098 - WAGE AND INVESTMENT
e-help Survey; CS-08-099 - TE/GE TOLL-FREE Survey; CS-08-100 -
W&I-Spec Partners Lcl/Ntl survey
PRA-3-cs-08-095 -
Appeals Customer Satisfaction Study (Addition of burden hours);
CS-08-096 - Taxpayer Advocate Service Customer Satisfaction
Survey
CS-09-141 -
Centralized Liens Processing; CS-09-142 - Advancing E-File Phase II
Conjoint Questionnaire
CS-09-150 - External
Stakeholder Survey; CS-09-151 - Contact Center Telephone Study;
CS-09-0152- TIGTA Tax Forum Survey; CS-09-153-e-IRS Room Survey;
CS-09-154-Saturday Exit Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in
Estimate
Change Due to Potential Violation of
the PRA
Annual Number of Responses
1,000,000
372,359
0
0
627,641
0
Annual Time Burden (Hours)
150,000
50,000
0
0
100,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency
Discretion: No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency
Discretion: No
Burden Reduction Due to:
Short Statement: The increase in burden is to
account for the estimated total number surveys projected through
November 30, 2009.
Annual Cost to Federal Government: $0
Does this IC contain surveys, censuses, or employ
statistical methods? Yes Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy
Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L.
111-148 & 111-152]? Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform
and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and
Reinvestment Act of 2009 (ARRA)? Uncollected
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact: Kevin Cecco 202
874-0464
07-037 Justification Statement.doc
07-036 Justification Statement.pdf
Surveys; CS-09-158C, CS-09-179, -180, -181, -182, -183, -184, -185, -186, -187, -188, -189, -190, -191, -192, -193, and CS-09-194