Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

ICR 200801-1545-020

OMB: 1545-1432

Federal Form Document

Forms and Documents
Document
Name
Status
Justification for No Material/Nonsubstantive Change
2007-02-20
Justification for No Material/Nonsubstantive Change
2007-02-21
Justification for No Material/Nonsubstantive Change
2007-02-20
Justification for No Material/Nonsubstantive Change
2007-02-20
Justification for No Material/Nonsubstantive Change
2007-02-20
Justification for No Material/Nonsubstantive Change
2007-02-20
Justification for No Material/Nonsubstantive Change
2007-02-20
Justification for No Material/Nonsubstantive Change
2007-02-20
Justification for No Material/Nonsubstantive Change
2007-02-20
Justification for No Material/Nonsubstantive Change
2007-02-20
Supporting Statement B
0000-00-00
Supporting Statement A
0000-00-00
IC Document Collections
IC ID
Document
Title
Status
191002 New
190822 New
190740 New
190327 New
190122 New
189791 New
189772 New
189615 New
189161 New
188771 New
188497 New
188307 New
188133 New
188010 New
187766 New
187668 New
187446 New
187146 New
187123 New
186939 New
186795 New
186557 New
186319 New
186184 New
185774 New
185593 New
185217 New
184946 New
184687 New
184535 New
184408 New
184002 New
183915 New
183716 New
183651 New
ICR Details
1545-1432 200801-1545-020
Historical Active 200702-1545-023
TREAS/IRS
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 01/31/2008
Retrieve Notice of Action (NOA) 01/18/2008
  Inventory as of this Action Requested Previously Approved
11/30/2009 11/30/2009 11/30/2009
1,000,000 0 372,359
150,000 0 50,000
0 0 0

This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.

US Code: 26 USC 6103 Name of Law: null
  
None

Not associated with rulemaking

  71 FR 26405 05/04/2006
71 FR 47864 08/18/2006
No

35
IC Title Form No. Form Name
CS-08-102 - SATISFACTION OF TAX PROFESSIONALS FOR IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMERS
CS-08-103 - 2007 National Research Program Individual Study
CS-08-116 - Cash Economy Web-based Survey; CS-08-117 - Survey of Statistical Information Services Customers
CS-08-088 - IRS Large & Mid-Size Business Division COMPLIANCE ASSURANCE PROCESS (CAP) SURVEY 2008
CS-08-119-A - Notice simplification web-based survey; CS-09-149 - Survey of Taxpayers Receiving CP21C Notice
CS-08-079 - IRS SB/SE Automated Underreporter (AUR) Customers; CS-08-080 - Partnership Satisfaction with the SPEC Partnership Program; CS-08-081 - TEGE; Collection of Participant Feedback
CS-08-104 - Primary Agency Liaison &Users of IRS GLD Services and Products; CS-08-105 - Identity Theft Refund Crime Letter Survey; CS-08-106 - Exempt Organization Compliance Area; CS-08-107 - Exemp
CS-09-168-2009 Free File Migration Customer Satisfaction Survey Study; CS-09-169-Tax; CS-09-170-2009 ETARC Survey Study; CS-09-171-2009 CAP Survey Study; CS-09-172-2009 Tax Professionals Survey Study
CS-09-157-Oversight Board Taxpayer Attitude; CS-09-159-External Stakeholder Survey; CS-09-162-Taxpayer Advocate Service
CS-08-092 - IRS Large & Mid-Size Business Division CUSTOMER SATISFACTION SURVEY 2008
CS-08-101 - Injured Spouse Customer Satisfaction Survey
CS-08-112 - AUTOMATED UNDERREPORTER (AUR) – CY09; CS-08-113 - External Customers of Media and Publications Division; CS-08-114 - PRACTITIONER PRIORITY SERVICE SURVEY; CS-08-115 - 2008 e-Services
CS-08-093C - Study For IRS Web Site Help Desk; CS-09-173- e-help Survey (Option Year 2)
CS-09-157, CS-09-159, CS-09-161, CS-09-162, CS-09-163, CS-09-164, CS-09-165, CS-09-166, CS-09-167
CS-08-082 - SB/SE COMPLIANCE SERVICES COLLECTION OPERATION CUSTOMERS; CS-08-083 - SB/SE AUTOMATED COLLECTION SYSTEM (ACS) CUSTOMERS; CS-08-084 - SB/SE FIELD COLLECTION CUSTOMERS; CS-08-085 -SB/SE C
CS-09-143 - SB/SE FIELD EXAMINATION TAX CUSTOMERS; CS-09-144 -Survey for External Customers of Media and Publications Division
CS-08-108 -IRS Stakeholder Liaison Headquarters; CS-08-109 - AUTOMATED COLLECTION SYSTEM (ACS) SURVEY; CS-08-110 - Automated Collection System (ACS) Support ; CS-08-111- COMPLIANCE SERVICE COLLE
CS-09-134 - Advancing e-file Phase II, Preparer Study
CS-08-118 - Customer Satisfaction of IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER BASE; CS-08-119 - Understanding the Effectiveness of Notice Redesigns; CS-08-125 - 2009 W&I SPEC PARTNERS SURVEY OPTION Y
CS-09-145 - Offer in Compromise (OIC) Program; CS-09-147 - Indian Tribal Governments
CS-09-174 - IRS APPEALS TAX CUSTOMERS; CS-09-175 - SPEC outreach; CS-09-176 - e-Services Customer Satisfaction; CS-09-177 - IRS Stakeholder Liaison Headquarters; CS-09-178 - IRS.gov Interactiv (ITA)
CS-09-155-Survey for International Taxpayers, CS-09-156-Audit Recon Survey, CS-09-158-Marketing Segment Survey
CS-08-090 - Retirement Plan Pitfalls Workshop; CS-08-091 - IRS.gov Frequently Asked Questions (FAQs)
CS-08-086 - PRIVATE DEBT COLLECTION AGENCY CUSTOMER SATISFACTION SURVEY; CS-08-087 - National Public Liaison’s Nationwide Tax Forums Customer Satisfaction Survey 2008
CS-08-089 - Customer Satisfaction Survey Implementation Plan Indian Tribal Governments
Voluntary Customer Surveys - CS-08-120, -121, -122, -123, -124, -126, -127, -128, -129, -130, -131, -132, and CS-08-133
CS-09-135 - Form 2290 Modernized e-file; CS-136 - IRS Forms 1120 & 1120S e-file; CS-137 - Estate & Gift Survey; CS-138 - CORP COMPLIANCE PERSPECTIVE; CS-139 - Nationwide Tax Forums; CS-140 - U.S. T
CS-09-146 - Opinion Survey of Taxpayer Resources and Services; CS-09-148 - 2009 W&I TAX PROFESSIONALS SURVEY
CS-08-093 - A Customer Satisfaction Study For IRS Web Site Help Desk; CS-08-094 -A STUDY TO BETTER UNDERSTAND WHAT SERVICES TAXPAYERS WANT FROM THE IRS
Surveys; CS-09-158C, CS-09-179, -180, -181, -182, -183, -184, -185, -186, -187, -188, -189, -190, -191, -192, -193, and CS-09-194
CS -08-095 - STUDY TO MEASURE CUSTOMER SATISFACTION IRS APPEALS TAX CUSTOMERS
CS-08-097 - COMPL. CEN0TER EXAM TOLL-FREE SURVEY; CS-08-098 - WAGE AND INVESTMENT e-help Survey; CS-08-099 - TE/GE TOLL-FREE Survey; CS-08-100 - W&I-Spec Partners Lcl/Ntl survey
PRA-3-cs-08-095 - Appeals Customer Satisfaction Study (Addition of burden hours); CS-08-096 - Taxpayer Advocate Service – Customer Satisfaction Survey
CS-09-141 - Centralized Liens Processing; CS-09-142 - Advancing E-File Phase II Conjoint Questionnaire
CS-09-150 - External Stakeholder Survey; CS-09-151 - Contact Center Telephone Study; CS-09-0152- TIGTA Tax Forum Survey; CS-09-153-e-IRS Room Survey; CS-09-154-Saturday Exit Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,000,000 372,359 0 0 627,641 0
Annual Time Burden (Hours) 150,000 50,000 0 0 100,000 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The increase in burden is to account for the estimated total number surveys projected through November 30, 2009.

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected
Kevin Cecco 202 874-0464

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/18/2008


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