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FINAL 01/2008 OMB # 1545-1432
IRS
Small Business/Self-Employed
Customer
Satisfaction Survey
*
* * Automated Underreporter * * *
The
IRS is trying to improve its service to the public. You can help in
this important mission by answering the questions below. This
voluntary survey should
take less than five minutes
to complete. When completing this survey, please mark your responses
with an ‘x’ using a blue or black pen like this example
□.
Do not mark outside of the response area like this example □.
Your response will be kept completely anonymous. If you have any
questions about this survey, you may call The Survey Processing
Center at 1-866-377-8208.
The
questions that follow ask your opinion regarding the discrepancy
that was highlighted on your tax return. For each question,
regardless of whether you agree or disagree with the final outcome,
please indicate your opinion by choosing a number from 1 to 5, where
1 means “Very Dissatisfied” and 5 means “Very
Satisfied.”
Very Very
Dissatisfied Satisfied
How would you rate the . . .
Length of time it took to hear from the IRS that you had a
discrepancy? 1 2 3 4 5
Ease of understanding the form notifying you of the discrepancy? 1
2 3 4 5
Ease of understanding the exact amount owed? 1 2 3 4
5
Accuracy of the discrepancy amount? 1 2 3 4 5
Completeness of information about the discrepancy? 1 2 3
4 5
Completeness of instructions for resolving the discrepancy? 1 2
3 4 5
Flexibility in resolving the discrepancy? 1 2 3 4 5
Length of time the IRS took to respond to you? 1 2 3 4
5
Ease of understanding documents explaining action taken on your
account? 1 2 3 4 5
Length of time it took to resolve the discrepancy? 1 2 3
4 5
Notification of case closure? 1 2 3 4 5
Fairness of how you were treated by the IRS? 1 2 3 4
5
Did you call the phone number listed in the AUR notice?
[ ] Yes (CONTINUE BELOW) [ ] No (SKIP TO QUESTION 5)
How would you rate the …
a. Usefulness of the automated telephone system? 1 2 3 4
5
b. Length of time it took you to get through to an IRS employee?
1 2 3 4 5
c. Completeness of information you received during this call? 1
2 3 4 5
PLEASE CONTINUE ON NEXT PAGE
3. What is the primary reason that you called the phone number
listed in the AUR notice? (Mark one response only)
[ ] To receive an explanation of the notice
[ ] To receive general information (e.g., forms, status of case,
etc.)
[ ] To receive answers to my other questions concerning my case
[ ] To give the IRS additional information
[ ] To request an extension of time to respond
[ ] Other
4. Were you able to reach a representative when you called the
phone number listed in the AUR notice?
[ ] Yes (CONTINUE BELOW) [ ] No (SKIP TO QUESTION 5)
How would you rate the …
a. Length of time it took to complete your call once you got
through? 1 2 3 4 5
b. Courtesy of the IRS representative? 1 2 3 4 5
c. Knowledge of the IRS representative? 1 2 3 4 5
d. Ability of the IRS representative to assist you in resolving your
issue? 1 2 3 4 5
5. Regardless of whether you agree or disagree with the final
outcome, 1 2 3 4 5
how would you rate your overall satisfaction with the way
your
tax return discrepancy was handled?
6. Were you provided with documents explaining the actions taken
on your account?
[ ] Yes [ ] No
7. Did you expect to receive documents explaining the actions
taken on your account?
[ ] Yes [ ] No
8. If you had questions regarding your discrepancy, what method of
contacting the IRS would you prefer? Please rank the following
methods in order of preference from 1st to
5th, with 1st being
the highest preference and 5th being the
lowest preference.
(Mark only one under each preference.)
Highest Lowest
Preference Preference
1st 2nd 3rd 4th 5th
Mail
Phone
In person
Fax
Email
9. Did you …?
[ ] Use a tax professional to assist you with resolving this
discrepancy
[ ] Represent yourself in resolving this discrepancy
[ ] Both
Occasionally, we conduct additional in-depth IRS-related research.
Research participants may receive a small monetary incentive to
participate depending on the research. If you are interested in
participating in future research, please provide us with your
telephone number, best time of day to call, and your email address
(if available). This information will not be shared with the IRS and
will be used only for the purpose of survey research.
Telephone #: Best time to call:
Email address:
If you have been unable to resolve any specific problems with your
tax matter through the normal IRS channels, or now face a significant
hardship due to the application of the tax law, we encourage you to
contact the Taxpayer Advocate Service at 1-877-777-4778.
10. Use this space for
comments or suggestions for improvement.
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Paperwork Reduction Act
Notice
The Paperwork Reduction Act
requires that the IRS display an OMB control number on all public
information requests. The OMB Control Number for this study is
1545-1432. Also, if you have any comments regarding the time
estimates associated with this study or suggestions on making this
process simpler, please write to the: Internal Revenue Service, Tax
Products Coordinating Committee, SE:W:CAR:MP:T:T:SP, 1111
Constitution Ave. NW, Washington, DC 20224.
Thank you for completing
the survey.
Please return the
questionnaire by mail using the enclosed business return envelope.
File Type | application/msword |
File Title | Cisco II |
Author | Michael Johnson |
Last Modified By | mdsloa00 |
File Modified | 2008-12-10 |
File Created | 2008-12-10 |