Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

ICR 202208-1545-003

OMB: 1545-1432

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2022-08-05
Supporting Statement B
2022-08-05
Supporting Statement A
2022-08-05
IC Document Collections
IC ID
Document
Title
Status
ICR Details
1545-1432 202208-1545-003
Received in OIRA 201904-1545-013
TREAS/IRS IRS to update
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Revision of a currently approved collection   No
Regular 08/12/2022
  Requested Previously Approved
36 Months From Approved 08/31/2022
450,000 100,000
45,000 30,000
0 0

This is a generic clearance for an undefined number of customer satisfaction and opinion surveys to be conducted over the next three years. Surveys conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as issues that contribute to customer burden. This information will be used to make quality improvements to products and services.

EO: EO 12862 Name/Subject of EO: Setting Customer Service and Standards
   PL: Pub.L. 105 - 206 multiple Name of Law: Internal Revenue Service Reform and Restructuring Act of 1998
  
None

Not associated with rulemaking

  84 FR 10896 03/19/2019
84 FR 25122 05/30/2019
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 450,000 100,000 0 350,000 0 0
Annual Time Burden (Hours) 45,000 30,000 0 15,000 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
The IRS will be consolidating surveys issued using different clearance numbers to increase internal efficiency and reduce duplication of work. Using the past three-year approval as a baseline, we estimate that 45,000 (15,000 annually) burden hours will be used over the course of the next three years.

$1,500,000
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Timothy Castle 202 803-9106 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/12/2022


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