Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

ICR 201904-1545-013

OMB: 1545-1432

Federal Form Document

Forms and Documents
Document
Name
Status
Justification for No Material/Nonsubstantive Change
2019-04-25
Supporting Statement B
2019-08-26
Supporting Statement A
2019-08-26
ICR Details
1545-1432 201904-1545-013
Active 201602-1545-033
TREAS/IRS
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Revision of a currently approved collection   No
Regular
Approved with change 08/28/2019
Retrieve Notice of Action (NOA) 05/31/2019
  Inventory as of this Action Requested Previously Approved
08/31/2022 36 Months From Approved 08/31/2019
100,000 0 100,000
30,000 0 40,000
0 0 0

This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.

EO: EO 12862 Name/Subject of EO: Setting Customer Service and Standards
  
None

Not associated with rulemaking

  84 FR 10896 03/22/2019
84 FR 25122 05/30/2019
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 100,000 100,000 0 0 0 0
Annual Time Burden (Hours) 30,000 40,000 0 0 -10,000 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$807,354
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Donna Baldwin 202 803-9127 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/31/2019


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