CS-20-511 CEEN Customer Satisfaction Survey

Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1545-1432 can be found here:

Documents and Forms

Document Name Document Type
CS-20-511 CEEN Customer Sat Survey Attachment 1.docx Other-Attachment
CS-20-511 CEEN Customer Sat Survey Supporting Statement revised.docx CS-20-511 CEEN Customer Sat Survey Supporting Statement IC Document

Information Collection (IC) Details

IC Title:	CS-20-511 CEEN Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Attachment			CS-20-511 CEEN Customer Sat Survey Attachment 1.docx		Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Taxation Management

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 4,000	Number of Respondents for Small Entity: 140

Affected Public: Private Sector	Private Sector: Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	4,000	4,000
Annual IC Time Burden (Hours)	1,333	1,333
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
CS-20-511 CEEN Customer Sat Survey Supporting Statement	CS-20-511 CEEN Customer Sat Survey Supporting Statement revised.docx	04/27/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.