Download:
pdf |
pdfanonymous
February 12, 2007
13257E 0000001 ********MIXED AADC 166
JOHN Q & MARY Q SAMPLE
SAMPLE ADDRESS 1
SAMPLE ADDRESS 2
SAMPLE ADDRESS 3
SAMPLE ADDRESS 4
SAMPLE ADDRESS 5
ANYTOWN, US 12345-6789
*123456789230*
Dear JOHN Q & MARY Q SAMPLE:
A few days ago you received a letter from C. Sherwood, Director, Compliance Services Campus
Compliance Operations, asking for your help with an important research project.
We are administering a nationwide survey among people who have had contact with the Internal
Revenue Service (IRS). We want to know your opinions about your recent correspondence audit
conducted by the IRS. Your responses are critical to the accuracy of this research.
We are sending questionnaires to a random sample of taxpayers who have had such audits. All
anonymous and your participation is voluntary. We will group your responses
responses are confidential,
with others, so that no individual reply can be traced back to any one person.
The questionnaire is quite brief and should take less than five minutes to complete. Please use
the postage-paid reply envelope to return your completed questionnaire. If you have any
questions or concerns, please feel free to call the Survey Helpline at 1-866-377-8208.
The IRS is committed to improving its performance and service to the American public. A first
step in this process is to gather reliable information from those who have had contact with IRS
services and employees. Your honest opinions will help bring about this improvement.
Sincerely,
Dr. Peter Webb
Project Director
L2_E
M 0 0 0 0 0 1
PO Box 344
Claysburg, PA 16625 USA
*M000001*
Survey Processing Center
OMB # 1545-1432
IRS SMALL BUSINESS/SELF-EMPLOYED
CUSTOMER SATISFACTION SURVEY
COMPLIANCE CENTER EXAM
The IRS is trying to improve its service to the public. You can help in this important mission by
answering the questions below. This voluntary survey should take less than five minutes to
complete. When completing this survey, please mark your responses with an ‘x’ using a blue or
black pen like this example . Do not mark outside of the response area like this example . Your
anonymous
responses will be kept completely confidential.
If you have any questions about this survey, you
may call The Survey Processing Center at 1-866-377-8208.
Reserved for Unique ID
1
The questions that follow ask your opinion regarding how the IRS
handled your most recent correspondence examination. For each
question, regardless of whether you agree or disagree with the final
outcome, please indicate your opinion by choosing a number from 1 to
5, where 1 means “Very Dissatisfied” and 5 means “Very Satisfied.”
Very
Dissatisfied
1
T
Very
Satisfied
2
T
3
T
4
T
5
T
a. Explanation of why you were being examined. ................................................
b. Ease of understanding the initial notice. ...........................................................
c. Clarity of notices in explaining what records you needed to send in. ...............
d. Reasonableness of the information you were asked to provide. .......................
e. Time given you to respond to the IRS. .............................................................
f. Time the IRS took to respond to you. ...............................................................
g. Length of time to get through to an IRS representative by phone. ...................
h. Ease of getting through by phone to an IRS employee who can help you. .......
i. Courtesy and professionalism of IRS employees. .............................................
j. Tax knowledge of IRS employees. ...................................................................
k. Business knowledge of IRS employees. ...........................................................
l. Consideration given to the information you submitted. ....................................
m. Consistency of information received from the IRS. ..........................................
n. Notifying you of case closure. ..........................................................................
o. Length of the correspondence examination process, from start to finish. ......
p. Amount of time you had to spend on this correspondence examination. ..........
q. Explanation of why adjustments were made. ....................................................
r. Fairness of treatment by the IRS. .....................................................................
2
Did you contact the IRS Toll-Free Exam number listed on the letter you received?
Yes
No
Don't recall
32
Approximately how many times did you contact the IRS (by mail or by phone) before your issue was resolved?
Times
Form 13257E (Rev. 2-2008)
Cat. No. 34057H
Please continue on back
Department of the Treasury - Internal Revenue Service
Very
Dissatisfied
Very
Satisfied
4
Regardless of whether you agree or disagree with the final outcome,
how would you rate your overall satisfaction with the way your
correspondence examination was handled?.....................................................
5
Prior to the correspondence examination, what was your expectation of the length of time in months for the
examination to be completed? (Write number of months)
1
T
2
T
3
T
4
T
5
T
Months
6
Did you...?
Use a tax professional to assist you with resolving this issue
Represent yourself in resolving this issue
Both
Occasionally, we conduct additional in-depth IRS-related research. Research participants may receive a small monetary incentive
to participate depending on the research. If you are interested in participating in future research, please provide us with your
telephone number, best time of day to call, and your email address (if available). This information will not be shared with the IRS
and will be used only for the purpose of survey research.
Telephone #:
Best time to call:
Email address:
If you have been unable to resolve any specific problems with your tax matter through the normal IRS channels, or now
face a significant hardship due to the application of the tax law, we encourage you to contact the Taxpayer Advocate
Service at 1-877-777-4778.
7
Use this space for comments or suggestions for improvement.
Paperwork Reduction Act Notice
The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control
Number for this study is 1545-1432. Also, if you have any comments regarding the time estimates associated with this study or suggestions on
making this process simpler, please write to the: Internal Revenue Service, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP,
1111 Constitution Ave. NW, Washington, DC 20224.
Thank you for completing the survey.
Please return the questionnaire by mail using the enclosed business return envelope.
Form 13257E (Rev. 2-2008)
Cat. No. 34057H
Department of the Treasury - Internal Revenue Service
Do We Have Your Input Yet?
Recently, you received a questionnaire asking your opinions
about the service you received from the IRS in a recent
contact. If you have already completed and returned the
questionnaire, please accept our sincere thanks. If not, please
take a few minutes to complete it and return it today. We want
to be sure we have your opinions and suggestions.
If you did not receive the questionnaire, or it got misplaced,
please call 1-866-377-8208.
Dr. Peter H. Webb
Project Director
Survey Processing Center
13257E 0000001 ********MIXED AADC 166
JOHN Q & MARY Q SAMPLE
SAMPLE ADDRESS 1
SAMPLE ADDRESS 2
SAMPLE ADDRESS 3
SAMPLE ADDRESS 4
SAMPLE ADDRESS 5
ANYTOWN, US 12345-6789
*123456789230*
Dear JOHN Q & MARY Q SAMPLE:
A few days ago you received a survey from C. Sherwood, Director, Compliance
Services Campus Compliance Operations, asking for your help with an important research
project. If you have already completed the survey, thank you. If you have not already done so,
please take a few minutes to fill in your responses.
We are administering a nationwide survey among people who have had contact with the Internal
Revenue Service (IRS). We want to know your opinions about your recent correspondence audit
conducted by the IRS. Your responses are critical to the accuracy of this research.
We are sending questionnaires to a random sample of taxpayers who have had such audits. All
anonymous
responses are confidential,
and your participation is voluntary. We will group your responses
with others, so that no individual reply can be traced back to any one person.
The questionnaire is quite brief and should take less than five minutes to complete. Please use
the postage-paid reply envelope to return your completed questionnaire. If you have any
questions or concerns, please feel free to call the Survey Helpline at 1-866-377-8208.
The IRS is committed to improving its performance and service to the American public. A first
step in this process is to gather reliable information from those who have had contact with IRS
services and employees. Your honest opinions will help bring about this improvement.
Thank you in advance for your cooperation.
Sincerely,
Dr. Peter Webb
Project Director
L4_E
M000001
February 12, 2007
*M000001*
PO Box 344
Claysburg, PA 16625 USA
| File Type | application/pdf |
| File Title | Microsoft Word - CCE OMB 2009.doc |
| Author | pbzlb |
| File Modified | 2008-12-10 |
| File Created | 2008-12-02 |