CS-08-101 - Injured Spouse Customer Satisfaction Survey

OMB # 1545-1432

IRS WAGE AND INVESTMENT DIVISION

CUSTOMER SATISFACTION SURVEY

INJURED SPOUSE

Please provide the IRS with your feedback on the Injured Spouse Allocation Process so the IRS can provide

better service in the future. Your participation is voluntary and your responses are strictly confidential. If

you have any questions about this survey, you may call The Survey Processing Center at 1-866-377-8208.

1 The questions below ask your opinions regarding the Injured Spouse Process. For each question, regardless of whether you

agree or disagree with the final outcome, please indicate your response by choosing a number from 1 to 5, where 1 means "Very Dissatisfied" and 5 means "Very Satisfied."

Very Very Don’t

Dissatisfied Satisfied know/Not

applicable

1 2 3 4 5

a. Ease of finding out about the Injured Spouse Program...................................      

b. Ease of getting information about your injured spouse allocation issue ……      

c. Ease of understanding and completing the Form 8379, Injured Spouse

Allocation ............................................................................................................      

d. Getting through to the right IRS employee by phone. ......................................      

e. Courtesy and professionalism of IRS employees. .............................................      

f. Ease of collecting information requested by the IRS. ......................................      

g. Time you were given to respond to the IRS. ....................................................      

h. Amount of time you spent on this allocation. ..........................................................      

i. Fairness of treatment by the IRS employees. ....................................................      

j. Level of service received from the IRS? ……………………………………      

k. Length of time to resolve your Injured Spouse Allocation issue ……………      

If you are dissatisfied with any of the above statements (gave a 1 or 2 rating), please explain why.

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2 Did you contact the IRS to receive instruction on the preparation for the Injured Spouse Allocation? Yes  No 

Very Very Don’t

If yes, please rate your satisfaction with the following items: Dissatisfied Satisfied know/Not

applicable

a. Ease of understanding the information supplied by IRS.      

b. Completeness of the instructions you received      

3 When you received resolution, did you contact IRS for an explanation? Yes  No 

Very Very Don’t

If yes, please rate your satisfaction with the following item: Dissatisfied Satisfied know/Not

applicable

a. Explanation of your case resolution      

Please continue on back

Form XXXXX (Rev. X-2008) Cat. No. XXXXXX Department of the Treasury - Internal Revenue Service

4 Was all or part of your allocation denied? Yes  No 

Very Very Don’t

If yes, please rate your satisfaction with the following item: Dissatisfied Satisfied know/Not

applicable

a. Ease of understanding the letter explaining the outcome of your allocation      

5 Regardless of whether you agree or disagree with the final outcome, how

would you rate your overall satisfaction with the service received from the

IRS about your Injured Spouse Allocation ………………………………….      

6 How did you find out about the possibility of obtaining Injured Spouse Relief? (Check all that apply)

 IRS Customer Service Representative

 IRS Taxpayer Advocate Office

 IRS website

 Friend/colleague

 Lawyer or legal counsel

 Tax professional

 Other – specify ___________________________________

7 Where did you obtain the forms and instructions for filing your allocation? (Check all that apply)

4

 IRS via telephone

 IRS office

 IRS website

 Lawyer or legal counsel

 Tax professional

 Other – specify ___________________________________

8 Which of the following methods did you use to contact the IRS? (Check all that apply)

5

 IRS Toll-Free Customer Service number

 IRS number listed on the letter I received

 IRS website

 Local IRS office by phone

 Local IRS office in person

 Mail

 Through tax professional

 Other – specify ___________________________________

9 From the time you filed the Injured Spouse Allocation to resolution, did you contact the IRS for resolution status? Yes  No 

If yes, how many times did you contact the IRS regarding your Injured Spouse Allocation?

 1

 2

 3

 More than 3

Form XXXXX (Rev. X-2008) Cat. No. XXXXXX Department of the Treasury - Internal Revenue Service

10 Which of the following methods do you prefer to use when contacting the IRS? (Check all that apply)

6

 IRS Toll-Free Customer Service number

 IRS number listed on the letter I received

 IRS website

 Local IRS office by phone

 Local IRS office in person

 Mail

 Through tax professional

 Other – specify ___________________________________

3

11 Who prepared your Form 8379 Injured Spouse Allocation? (Check only one response)

7

 Self

 Paid Tax Professional

 Volunteer Income Tax Assistance (VITA)

 Friend/Relative

 IRS Office

12 Which of the following statements best describes you? (Check only one response)

8

 I am the taxpayer

 I am a tax professional who represented the taxpayer

 I am someone else who represented the taxpayer

13 Use this space for comments, or suggestions for improvement.

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Occasionally, we conduct in-depth research. Research participants may receive a small monetary incentive to participate depending on the study. If you are interested in participating in future research, please provide us with your telephone number, best time of day to call, and your email address (if available). This information is confidential and will only used only for the purpose of survey research.

Telephone #:______________________________ Best time to call:__________________

Email address:_____________________________

Paperwork Reduction Act Notice

The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control

Number for this study is 1545-1432. Also, if you have any comments regarding the time estimates associated with this study or suggestions on

making this process simpler, please write to the: Internal Revenue Service, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP,

1111 Constitution Ave. NW, Washington, DC 20224.

Thank you for completing the survey.

Please return the questionnaire by mail, using the enclosed business return envelope.

Form XXXXX (Rev. X-2008) Cat. No. XXXXXX Department of the Treasury - Internal Revenue Service