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February 12, 2007
13257A 0000001 ********MIXED AADC 166
JOHN Q & MARY Q SAMPLE
SAMPLE ADDRESS 1
SAMPLE ADDRESS 2
SAMPLE ADDRESS 3
SAMPLE ADDRESS 4
SAMPLE ADDRESS 5
ANYTOWN, US 12345-6789
*123456789230*
Dear JOHN Q & MARY Q SAMPLE:
A few days ago you received a letter from C. Sherwood, Director, Compliance Services Campus
Compliance Operations, asking for your help with an important research project.
We are administering a nationwide survey among people who have had contact with the Internal
Revenue Service (IRS). We want to know your opinions about the collection process you went
through which began with a notice informing you of a balance due or a return delinquency. Your
responses are critical to the accuracy of this research.
We are sending questionnaires to a random sample of taxpayers who have gone through the
anonymous and your participation is
collection process on a recent tax return. All responses are confidential,
voluntary. We will group your responses with others, so that no individual reply can be traced
back to any one person.
The questionnaire is quite brief and should take less than five minutes to complete. Please use the
postage-paid reply envelope to return your completed questionnaire. If you have any questions or
concerns, please feel free to call the Survey Helpline at 1-866-377-8208.
The IRS is committed to improving its performance and service to the American public. A first
step in this process is to gather reliable information from those who have had contact with IRS
services and employees. Your honest opinions will help bring about this improvement.
Sincerely,
Dr. Peter Webb
Project Director
L2_A
M 0 0 0 0 0 1
PO Box 344
Claysburg, PA 16625 USA
*M000001*
Survey Processing Center
OMB # 1545-1432
IRS SMALL BUSINESS/SELF-EMPLOYED
CUSTOMER SATISFACTION SURVEY
COMPLIANCE SERVICES COLLECTION OPERATION
The IRS is trying to improve its service to the public. You can help in this important mission by
answering the questions below. This voluntary survey should take less than five minutes to
complete. When completing this survey, please mark your responses with an ‘x’ using a blue or
black pen like this example . Do not mark outside of the response area like this example . Your
anonymous
responses will be kept completely confidential.
If you have any questions about this survey, you
may call The Survey Processing Center at 1-866-377-8208.
1
The questions that follow ask your opinion regarding how the IRS
handled your most recent collection process. For each question,
regardless of whether you agree or disagree with the final outcome,
please indicate your opinion by choosing a number from 1 to 5, where
1 means “Very Dissatisfied” and 5 means “Very Satisfied.”
Please consider only the written notices you received from the
IRS when answering the following questions.
2
Very
Dissatisfied
1
T
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
Ease of understanding the initial notice. .....................................................................
Ease of understanding the letter you received in response to your written inquiry. ....
Personalization of the letter you received in response to your written inquiry. ..........
Accuracy of information provided in response to your written inquiry. .....................
Ease of obtaining the information you needed from the IRS. .....................................
Correspondence from the IRS adequately addressing all of your issues. ...................
Time given you to respond to the IRS. .......................................................................
Time the IRS took to respond to your written inquiry. ...............................................
Consideration given to the information you submitted. ..............................................
Length of the correspondence collection process, from when you first wrote to
the IRS to finish. .........................................................................................................
k.
l.
m.
n.
o.
p.
q.
Explanation of the actions the IRS took to resolve your issue. ...................................
Follow through of the IRS on what they said they were going to do. ..........................
Understanding that you have payment options. ...........................................................
The IRS keeping you informed of the status of your case. ..........................................
Notifying you of case closure. .....................................................................................
Resolving this matter through written correspondence. ..............................................
Fairness of treatment by the Collection unit. ...............................................................
Very
Satisfied
2
T
3
T
4
T
5
T
Did you attempt to contact the IRS by phone regarding this issue?
Yes (Continue Below)
No (Skip to Question 3)
Very
Dissatisfied
1
T
How would you rate the...
Very
Satisfied
2
T
3
T
4
T
5
T
a. Length of time to get through to an IRS representative by phone? .............................
b. Usefulness of the information provided on the phone? ..............................................
c. Courtesy and professionalism of the IRS representative? ...........................................
Please continue on back
Form 13257A (Rev. 2-2008)
Cat. No. 34052E
Department of the Treasury - Internal Revenue Service
Very
Dissatisfied
3
1
Regardless of whether you agree or disagree with the final outcome,
T
how would you rate your overall satisfaction with the way your
correspondence collection process was handled? .........................................
4
Was your issue with the IRS completely resolved?
Very
Satisfied
2
T
3
T
4
T
5
T
Yes
No (Skip to Question 6)
Not sure (Skip to Question 6)
5
Was your issue resolved via phone contact or by mail?
Phone
Mail
Not sure
6
Did you agree with the outcome of your case?
Yes
No
Not sure
7
Did you...?
Use a tax professional to assist you with resolving this issue
Represent yourself in resolving this issue
Both
Occasionally, we conduct additional in-depth IRS-related research. Research participants may receive a small monetary incentive
to participate depending on the research. If you are interested in participating in future research, please provide us with your
telephone number, best time of day to call, and your email address (if available). This information will not be shared with the IRS
and will be used only for the purpose of survey research.
Telephone #:
Best time to call:
Email address:
If you have been unable to resolve any specific problems with your tax matter through the normal IRS channels, or now
face a significant hardship due to the application of the tax law, we encourage you to contact the Taxpayer Advocate
Service at 1-877-777-4778.
8
Use this space for comments or suggestions for improvement.
Paperwork Reduction Act Notice
The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control
Number for this study is 1545-1432. Also, if you have any comments regarding the time estimates associated with this study or suggestions on
making this process simpler, please write to the: Internal Revenue Service, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP,
1111 Constitution Ave. NW, Washington, DC 20224.
Thank you for completing the survey.
Please return the questionnaire by mail using the enclosed business return envelope.
Form 13257A (Rev. 2-2008)
Cat. No. 34052E
Department of the Treasury - Internal Revenue Service
Do We Have Your Input Yet?
Recently, you received a questionnaire asking your opinions
about the service you received from the IRS in a recent
contact. If you have already completed and returned the
questionnaire, please accept our sincere thanks. If not, please
take a few minutes to complete it and return it today. We want
to be sure we have your opinions and suggestions.
If you did not receive the questionnaire, or it got misplaced,
please call 1-866-377-8208.
Dr. Peter H. Webb
Project Director
Survey Processing Center
13257A 0000001 ********MIXED AADC 166
JOHN Q & MARY Q SAMPLE
SAMPLE ADDRESS 1
SAMPLE ADDRESS 2
SAMPLE ADDRESS 3
SAMPLE ADDRESS 4
SAMPLE ADDRESS 5
ANYTOWN, US 12345-6789
*123456789230*
Dear JOHN Q & MARY Q SAMPLE:
A few days ago you received a survey from C. Sherwood, Director, Compliance Services Campus
Operation Division asking for your help with an important research project. If you have already
completed the survey, thank you. If you have not already done so, please take a few minutes to fill in
your responses.
We are administering a nationwide survey among people who have had contact with the Internal
Revenue Service (IRS). We want to know your opinions about the collection process you went through
which began with a notice informing you of a balance due or a return delinquency. Your responses are
critical to the accuracy of this research.
We are sending questionnaires to a random sample of taxpayers who have gone through the collection
anonymous
process on a recent tax return. All responses are confidential,
and your participation is voluntary. We
will group your responses with others, so that no individual reply can be traced back to any one person.
The questionnaire is quite brief and should take only two or three minutes to complete. Please use the
postage-paid reply envelope to return your completed questionnaire. If you have any questions or
concerns, please feel free to call the Survey Helpline at 1-866-377-8208.
The IRS is committed to improving its performance and service to the American public. A first step in
this process is to gather reliable information from those who have had contact with IRS services and
employees. Your honest opinions will help bring about this improvement.
Thank you in advance for your cooperation.
Sincerely,
Dr. Peter Webb
Project Director
L4_A
M000001
February 12, 2007
*M000001*
PO Box 344
Claysburg, PA 16625 USA
| File Type | application/pdf |
| File Title | Microsoft Word - CSCO OMB 2009.doc |
| Author | pbzlb |
| File Modified | 2008-12-10 |
| File Created | 2008-12-02 |