CS-08-093 - A Customer Satisfaction Study For IRS Web Site Help Desk; CS-08-094 -A STUDY TO BETTER UNDERSTAND WHAT SERVICES TAXPAYERS WANT FROM THE IRS

Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1545-1432 can be found here:

Documents and Forms

Document Name Document Type
CS-08-93 IRS.gov Proposed Chat Satisfaction Survey_01.2008.doc Other-Survey - CS -08-093
CS-08-93 IRS.gov Proposed Email Satisfaction Survey_01.2008.doc Other-Survey - CS-08-093
CS-08-93 IRS.gov Proposed IVR Satisfaction Survey_01.2008.doc Other-Survey -CS-08-093
CS-08-94 Cover letter.doc Other-Survey - CS-08-094
CS-08-94.doc Other-Survey - CS-08-094
CS-08-093 - Justification Statement.doc CS-08-093 - Justification Statement IC Document
CS-08-93 - Supporting Statement.doc CS-08-093 - Supporting Statement IC Document
CS-08-094 - Justification Statement.doc CS-08-094 -Justification Statement IC Document
CS-08-94 Supporting Statement.doc CS-08-094 - Supporting Statement IC Document

Information Collection (IC) Details

IC Title:	CS-08-093 - A Customer Satisfaction Study For IRS Web Site Help Desk; CS-08-094 -A STUDY TO BETTER UNDERSTAND WHAT SERVICES TAXPAYERS WANT FROM THE IRS	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Electronic Capability
Other-Survey - CS -08-093	CS-08-93 IRS.gov Proposed Chat Satisfaction Survey_01.2008.doc	No	Paper Only
Other-Survey - CS-08-093	CS-08-93 IRS.gov Proposed Email Satisfaction Survey_01.2008.doc	No	Paper Only
Other-Survey - CS-08-094	CS-08-94.doc	No	Paper Only
Other-Survey -CS-08-093	CS-08-93 IRS.gov Proposed IVR Satisfaction Survey_01.2008.doc	No	Paper Only
Other-Survey - CS-08-094	CS-08-94 Cover letter.doc	No	Paper Only

Line of Business: General Government

Subfunction: Taxation Management

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 24,500	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to New Statute	Program Change Due to Agency Discretion	Change Due to Adjustment in Agency Estimate	Change Due to Potential Violation of the PRA	Previously Approved
Annual Number of Responses for this IC	7,400	0	0	0	0	0
Annual IC Time Burden (Hours)	1,470	0	0	0	0	0
Annual IC Cost Burden (Dollars)	0	0	0	0	0	0

Documents for IC

Title	Document	Date Uploaded
CS-08-093 - Justification Statement	CS-08-093 - Justification Statement.doc	05/19/2008
CS-08-093 - Supporting Statement	CS-08-93 - Supporting Statement.doc	05/19/2008
CS-08-094 -Justification Statement	CS-08-094 - Justification Statement.doc	05/19/2008
CS-08-094 - Supporting Statement	CS-08-94 Supporting Statement.doc	05/19/2008

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.