National Science Foundation Surveys to Measure Customer Satisfaction

Forms and Documents

Document Name	Status
Form BFA 2 Post-Award Financial Management and Customer Satisfaction Survey Form and Instruction	Unchanged
Form NSF - IGERT1 IGERT.org Form and Instruction	Unchanged
OMB Supporting Statement (2-11-08).doc Justification for No Material/Nonsubstantive Change	2008-02-12
supporting statment 070409 draft doc2.doc Justification for No Material/Nonsubstantive Change	2007-04-23
SupportingStatement.doc Justification for No Material/Nonsubstantive Change	2007-02-20

IC Document Collections

IC ID	Document Title	Status
42692	National Science Foundation Surveys to Measure Customer Satisfaction Other-Supporting Statement	Unchanged
183737	MSP IHE STEM Faculty Customer Satisfaction Survey Other-Phone survey	New
182112	Website for Division of Chemistry Strategic Directions Project Other-Survey	Unchanged
179762	Post-Award Financial Management and Customer Satisfaction Survey Form and Instruction	Unchanged
179176	IGERT.org Form and Instruction	Unchanged

ICR Details

OMB Control No: 3145-0157	ICR Reference No: 200802-3145-002
Status: Historical Active	Previous ICR Reference No: 200709-3145-002
Agency/Subagency: NSF	Agency Tracking No:
Title: National Science Foundation Surveys to Measure Customer Satisfaction
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/13/2008
	Date Received in OIRA: 02/12/2008
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2008	06/30/2008	06/30/2008
Responses	35,025	0	34,961
Time Burden (Hours)	8,504	0	8,440
Cost Burden (Dollars)	0	0	0

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Abstract: The Presidential requirements in E.O. 12862, "Setting Customer Service Standards," established an ongong need for the National Science Foundation (NSF) to engage in an interactive process of collecting information and using it to improve program services and processes.

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Authorizing Statute(s): US Code: 42 USC 1861 et seq. Name of Law: National Science Foundation Act of 1950
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
MSP IHE STEM Faculty Customer Satisfaction Survey
National Science Foundation Surveys to Measure Customer Satisfaction
IGERT.org	NSF - IGERT1	IGERT.org Survey
Post-Award Financial Management and Customer Satisfaction Survey	BFA 2	Post-Award Financial Management and Customer Satisfaction Survey
Website for Division of Chemistry Strategic Directions Project

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	35,025	34,961	0	64	0	0
Annual Time Burden (Hours)	8,504	8,440	0	64	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Three surveys for one program added to collection.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/12/2008

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