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pdfNIST MEP Management Information Reporting Procedures
September 2005
Version 4.1
4.4 (Appendix) Summary of Questions, Sample Project List, and
Survey Questions
The attached information is a sample of what your clients will receive in the pre-notification
package with the letter.
4.4-1
NIST MEP Management Information Reporting Procedures
September 2005
Version 4.1
SUMMARY OF QUESTIONS YOU WILL BE ASKED
Simple Facts:
) You will be asked a total of 21 questions.
) We estimate approximately 10 minutes to complete the phone survey.
) Interviews are scheduled for [Month] 17th through [Month] 14th , [Year].
) A Synovate interviewer will be conducting the interview.
) We sincerely appreciate your time and comments.
P
P
P
P
QUESTIONNAIRE OUTLINE
Questions 1-7 will ask for “yes” and “no” responses to general questions regarding actions
and changes your establishment undertook as a direct result of services received from your
local MEP Center. The following areas will be addressed:
1) Manufacturing Systems
4) Management Systems
2) Information Systems
5) Human Resources
3) Marketing and Sales
6) Overall Performance
Questions 8-13 will ask for dollar values on differences in your establishment’s sales and savings over the past 12
months, as a direct result of services received from your local MEP Center. Please be prepared to report your
answers in dollar amounts .
U
U
U
U
1)
2)
3)
4)
5)
Did your establishment experience a sales increase over the past 12 months and by how much?
Total dollar value for sales retained due to services.
Did you experience a cost savings in labor, materials, energy, overhead or other areas?
Regarding employment levels: were you able to retain jobs, and/or create new jobs?
Were your sales per employee higher than they would have been without services?
Questions 14-16 will cover your establishment’s investments over the past 12 months.
1) Were the following areas of your establishment able to increase investments due to services received?
• Information Systems or Software
• Workforce practices or employee skills
• Plant or equipment
• Any other areas of business
2) Has your establishment been able to avoid any unnecessary investments over the past 12 months and
how much was saved?
3) As a direct result of services received, did your establishment save on any investments and how much
was saved?
Questions 17-21 provide an opportunity for you to express your overall satisfaction with services you received.
1) Is your establishment more competitive as a result of services received?
2) We will ask you to describe any other effects you feel we did not cover in the questionnaire but recognize
as directly related to services you received.
3) How satisfied are you with the quality of services you received?
4) Would you use the program’s services in the future?
5) What do you think will be your single biggest business challenge next year?
We hope that you find answering these questions useful to the development of your establishment. We
understand that taking time to prepare for the survey may be necessary. However, the more prepared you
are, the shorter the questionnaire becomes. Thank you again for your comments and answers. 1
TPF
FPT
Collection of your feedback is underwritten by the Manufacturing Extension Partnership at the National Institute of Standards and Technology (NIST),
which provides funding for local manufacturing extension programs throughout the United States and Puerto Rico. Information is used to improve the
delivery of high impact extension services to manufacturers. No information identifying specific companies is retained by NIST. No agency may
conduct, and no person is required to respond to, an information collection that does not display a valid OMB control number. The OMB control
number for this information collection is 0693-0021, exp. 09/30/2008. Participation is voluntary and should require no more than 10 minutes of your
time.
4.4-2
NIST MEP Management Information Reporting Procedures
September 2005
Version 4.1
Feedback from Our Clients
Our organization is committed to evaluating success based on the effect we have on our clients. Please help us provide you with
more effective services in the future by sharing your feedback with us.
Your participation is greatly appreciated. Thank you for your time.
As you respond, please keep these projects in mind. Ongoing or recently closed projects may not be listed.
Please keep those in mind as well.
Project
Our Project Manager(s)
Other Service Provider (if any)
Dates
Collection of your feedback is underwritten by the Manufacturing Extension Partnership at the National Institute of Standards and Technology (NIST), which provides
funding for local manufacturing extension programs throughout the United States and Puerto Rico. Information is used to improve the delivery of high impact extension
services to manufacturers. No agency may conduct, and no person is required to respond to, an information collection that does not display a valid OMB control number.
The OMB control number for this information collection is 0693-0021, exp. 09/30/2005. Participation is voluntary and should require no more than 10 minutes of your
time.
4.4-2
NIST MEP Management Information Reporting Procedures
1.
Did the services you received lead you to:
♦
♦
♦
2.
Take actions that you would otherwise not have taken?
1
Yes
8 Don’t know
2
No
9
Refused
Take actions more quickly?
1
Yes
8 Don’t know
2
No
9
Refused
Take actions at lower cost?
1
Yes
8 Don’t know
2
No
9
Refused
As a direct result of services you received, has your establishment experienced any of the following changes over the
past 12 months in these areas of manufacturing systems?
♦
♦
♦
♦
3.
September 2005
Version 4.1
Reduced lead time
1
Yes
8 Don’t know
2
No
9
Refused
Reduced work in process inventory
1
Yes
8 Don’t know
2
No
9
Refused
Reduced defect rate
1
Yes
8 Don’t know
2
No
9
Refused
Increased inventory turns
1
Yes
8 Don’t know
2
No
9
Refused
As a direct result of services you received, has your establishment experienced any of the following changes over the
past 12 months in these areas of marketing and sales?
♦
♦
♦
Improved understanding of customers, markets, or competitors
1
Yes
8 Don’t know
2
No
9
Refused
Improved customer development or retention
1
Yes
8 Don’t know
2
No
9
Refused
Entry into new or better markets
1
Yes
8 Don’t know
2
No
9
Refused
4.4-3
NIST MEP Management Information Reporting Procedures
4.
As a direct result of services you received, has your establishment experienced any of the following changes over the
past 12 months in these areas of human resources?
♦
♦
♦
5.
Improved employee skills
1
Yes
8 Don’t know
2
No
9
Refused
Reduced employee turnover
1
Yes
8 Don’t know
2
No
9
Refused
Improved work environment for employees
1
Yes
8 Don’t know
2
No
9
Refused
As a direct result of services you received, has your establishment experienced any of the following changes over the
past 12 months in these areas of information systems?
♦
♦
♦
6.
September 2005
Version 4.1
Achieved greater integration with the information systems of your customers or suppliers
1
Yes
8 Don’t know
2
No
9
Refused
Improved e-commerce capabilities
1
Yes
8 Don’t know
2
No
9
Refused
Improved use or selection of information systems or software
1
Yes
8 Don’t know
2
No
9
Refused
As a direct result of services you received, has your establishment experienced any of the following changes over the
past 12 months in these areas of management systems?
♦
♦
♦
Improved environmental management systems (e.g., ISO 14000)
1
Yes
8 Don’t know
2
No
9
Refused
Achieved quality certification (e.g., QS 9000, ISO 9000)
1
Yes
8 Don’t know
2
No
9
Refused
Improved business or strategic planning
1
Yes
8 Don’t know
2
No
9
Refused
4.4-4
NIST MEP Management Information Reporting Procedures
7.
As a direct result of services you received, has your establishment experienced any of the following changes over the
past 12 months in these areas of overall performance?
♦
♦
♦
♦
8.
9.
September 2005
Version 4.1
Improved profit margin
1
Yes
8 Don’t know
2
No
9
Refused
Increased revenue or cash flow
1
Yes
8 Don’t know
2
No
9
Refused
Improved customer satisfaction
1
Yes
8 Don’t know
2
No
9
Refused
Increased market share
1
Yes
8 Don’t know
2
No
9
Refused
Did the services you received directly lead to an increase in sales at your establishment over the past 12 months?
1
Yes
How much? $_____________________
2
No
8 Don’t know
9
Refused
Did the services you received directly lead you to create any jobs over the past 12 months?
1
Yes
How many? _____________
2
No
8 Don’t know
9
Refused
10. Over the pat 12 months, did the services you received directly lead you to retain sales that would have otherwise been
lost?
1
Yes
How much? $_____________________
2
No
8 Don’t know
9
Refused
11. Did the services you received lead you to retain any jobs over the past 12 months?
1
Yes
How many? _____________
2
No
8 Don’t know
9
Refused
12. Did the services you received directly result in cost savings in labor, materials, energy, overhead, or other areas over
what would otherwise have been spent in the past 12 months?
1
Yes
How much? $____________________
2
No
8 Don’t know
9
Refused
13. Over the past 12 months, were sales per employee higher than they would have been without services?
1
Yes
8 Don’t know
2
No
9
Refused
4.4-5
NIST MEP Management Information Reporting Procedures
September 2005
Version 4.1
14. As a result of the services you received, has your establishment increased its investment over the past 12 months in:
♦
♦
♦
♦
Plant or equipment?
1
Yes
How Much? $_______________________
2
No
8 Don’t know
9
Refused
Information systems or software?
1
Yes
How much? $_______________________
2
No
8 Don’t know
9
Refused
Workforce practices or employee skills?
1
Yes
How much? $________________________
2
No
8 Don’t know
9
Refused
Other areas of business?
1
Yes
How much? $________________________
2
No
8 Don’t know
9
Refused
15. As a result of the services you received, did your establishment avoid any unnecessary investments?
1
Yes
How much was saved? $__________________________
2
No
8 Don’t know
9
Refused
16. As a result of the services you received, did your establishment save on any investments that were made?
1
Yes
How much was saved? $__________________________
2
No
8 Don’t know
9
Refused
17. Is your establishment more competitive as a result of the services you received?
1
Yes
8 Don’t know
2
No
9
Refused
18. Did the services you received have any other effects on your establishment during the past 12 months?
1
Yes
Describe them _______________________________________________________________
2
No
8 Don’t know
9
Refused
19. Are you satisfied with the quality of services you received?
5 Very satisfied
4 Satisfied
3 Neutral
2 Dissatisfied
1 Very dissatisfied
4.4-6
NIST MEP Management Information Reporting Procedures
September 2005
Version 4.1
20. Would you use this program’s services again in the future?
5 Definitely would
4 Probably would
3 Not sure
2 Probably would not
1 Definitely would not
21. What do you think will be your single biggest business challenge next year?
4.4-7
| File Type | application/pdf |
| File Title | National Institute of Standards and Technology |
| Author | Sean Bryan Brown |
| File Modified | 2008-09-12 |
| File Created | 2005-09-28 |