DoDEA Customer Satisfaction Surveys

DoDEA Customer Satisfaction Survey

Privacy Act Advisory. Through this survey we will not collect personally identifying information about you unless you choose to provide such information to us. You should be aware that all comments provided by you through this survey will be sent verbatim directly to individual schools as well as district and Area offices. Therefore, you should not cite individuals by name in your comments.

*Denotes questions taken from the Phil Delta Kappa/Gallup survey

Demographic Questions
	Area, district, and school of your school/the child for whom you are completing this survey. (See attached chart for response options for Area, district and school)
	[For students in grades 4-12 only] What is your grade level? 4, 5, 6, 7, 8, 9, 10, 11, 12 [For parents] What is the grade level of the child for whom you are completing this survey? (K, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
Overall Education
	*What grade would you give the public schools in the US? (A,B,C,D, Fail, Don't know)
	What is the basis for your rating of the public schools in the U.S.? (Check all that apply). My own experience(s) in the U.S. public schools What I’ve read in newspapers or seen in the media Friends and/or family Other (specify):
	What grade would you give the DoD schools overall? (A,B,C,D, Fail, Don't know)
	What grade would you give your/your child’s school? (A,B,C,D, Fail, Don't know)
	One of the DoD schools’ main goals is for all students to meet or exceed challenging academic standards. Grade how well your child’s school is meeting this goal right now. (A,B,C,D,FAIL, Don't know)
	How would you grade your/your child’s school in preparing students in the following subjects? (A,B,C,D,FAIL, Don't know/Not applicable) Reading Writing Mathematics Science Social Studies Use of technology Foreign language
	How effective do you think the DoD schools are in preparing students for the 21st century? Very effective Somewhat effective Somewhat ineffective Very ineffective
	Do you consider after school or co-curricular activities (i.e., band, drama, science club, sports, etc.) as important as the academic subjects (i.e., mathematics, reading, art, music)? After school or co-curricular activities are as important as the academic subjects After school or co-curricular activities are an addition/supplement to the academic subjects Don’t know
	In you/your child’s school, do you think each of the following is: A major problem, a minor problem, or not a problem at all? [This is a grid question with responses across the top] Crime/vandalism Fighting/violence Gangs Bullying Use of drugs/alcohol Childhood obesity Racial and ethnic understanding Inappropriate discipline Timely communication from teachers/administrators Financial support/funding Low quality curriculum/standards Overcrowded schools Overcrowded classes Transportation Poor/outdated buildings and grounds Lunch program Other (please specify)
	Which of the following do you feel has the most potential to improve your/your child’s school? [The selected item would be dropped and the items would be asked a second time for second most important improvement. Likewise, a third presentation would be made of the remaining items. ] Raising academic standards Reducing class size Improving teacher qualifications and competence Improving administrative qualifications and competence Consistent discipline policies Increasing access to instructional technology. Increasing academic support programs Increasing communication between school and home None of the above Other (Please specify)
	How safe do you/your child/students feel in this school? Very safe Somewhat safe Somewhat unsafe Very unsafe
	*In your opinion, who has the greatest effect on a student’s level of achievement in school—the student, the student’s teachers, or the student’s parents? Student Teachers Parents Students, parents, and teachers equally Do not know
	Please provide additional comments on overall educational issues.
	Assessment

	*In your opinion, is there too much emphasis on achievement testing in your school, not enough emphasis on testing, or about the right amount? Too much emphasis Not enough emphasis About the right amount Do not know
	Please provide any additional comments regarding assessment.
TECHNOLOGY
	How effective is you/your child’s school in using computer technology as a tool for learning? Very effective Somewhat effective Somewhat ineffective Very ineffective Don’t know
	How (have you/has your child) used technology as a tool for learning at this school? Used online resources to locate information Created multimedia products (presentations, websites, video) Published assignments (word processing, desktop publishing) Analyzed data (using spreadsheets, graphs, charts, and databases) Practiced/learned subject matter content (reading, mathematics, science)
	Has the use of computer technology improved the quality of instruction at your/your child’s school? Yes No Unsure
	Please provide any additional comments regarding technology.
STUDENT SUPPORT
	[NOTE: For students/parents of grades 6-12 only) Has your child/have you used the counseling services at your school this school year? Yes  No (Skip to question #26) Unsure (Skip to question #26)
	[NOTE: For students/parents of grades 6-12 only Have you /Has your child used the following counseling services at your school this year? (Yes/No) [This is a grid question with yes/not across the top] career planning (for example, assistance with college applications, financial aid, interest inventories, career selection) academic assistance (for example, scheduling classes, counseling regarding grades, meeting graduation requirements, arranging for tutoring) assistance with personal or social issues transition planning (assistance in moving to a new location) post-secondary plan development (plan for first year after high school) 4- or 6- year plan development (long-term plan for coursework and activities throughout middle and high school years) receipt of systemwide test results (TerraNova, ASVAB, PSAT/SOAS, PSAT/NMSQT, SAT, ACT, AP exams.) interpretation of systemwide test results (TerraNova, PSAT/SOAS, PSAT/NMSQT, AP exams) other (please specify) I/my child used the counseling services but I am unsure why or do not wish to say why
	[NOTE: For students/parents of grades 6-12 only) How satisfied are you with the following counseling services at your/your child’s school?   (very satisfied, satisfied, dissatisfied, very dissatisfied, not enough knowledge to rate this item)[This is a grid question with ratings across the top] career planning (for example, assistance with college applications, financial aid, interest inventories, career selection) academic assistance (for example, scheduling classes, counseling regarding grades, meeting graduation requirements, arranging for tutoring) assistance with personal or social issues transition planning (assistance in moving to a new location) post-secondary plan development (plan for first year after high school) 4- or 6- year plan development (long-term plan for coursework and activities throughout middle and high school years) receipt of systemwide test results (TerraNova, ASVAB, PSAT/SOAS, PSAT/NMSQT, SAT, ACT, AP exams.) interpretation of systemwide test results (TerraNova, PSAT/SOAS, PSAT/NMSQT, AP exams) other (please specify)
	[NOTE: For students/parents of grades 6-12 only) This school year, has your/your child’s counselor communicated with you (by email, phone, newsletters, or letters) regarding my/my child’s: (Yes/No). )[This is a grid question with ratings across the top] career planning (for example, assistance with college applications, financial aid, interest inventories, career selection) academic assistance (for example, scheduling classes, counseling regarding grades, meeting graduation requirements, arranging for tutoring) assistance with personal or social issues transition planning (assistance in moving to a new location) post-secondary plan development (plan for first year after high school) 4- or 6- year plan development (long-term plan for coursework and activities throughout middle and high school years) receipt of systemwide test results (TerraNova, ASVAB, PSAT/SOAS, PSAT/NMSQT, SAT, ACT, AP exams.) interpretation of systemwide test results (TerraNova, PSAT/SOAS, PSAT/NMSQT, AP exams)
	[NOTE: For students/parents of grades 6-12 only) Which of the following counseling program services utilized by you/your child this school year have been most beneficial? academic assistance (scheduling classes, counseling regarding grades, meeting graduation requirements, arranging for tutoring, etc. ) personal-social assistance (assistance with personal issues) career planning (assistance with college applications, financial aid, interest inventories, career selection)
	[NOTE: For students/parents of grades 9-12 only ) Please grade your child’s high school counseling services concerning students’ future plans (college, work, military, etc.). (A,B,C,D,FAIL, Don't know, No Answer)
	Overall, what grade would you give the counseling services at your/your child’s school? (A, B, C, D, Fail, Don’t Know)
	Please provide any comments on the counseling services at your/your child’s school.
	Students within the DoD schools transfer quite regularly. Grade how effectively your/your child’s school welcomes new students into the school. (A,B,C,D,FAIL, Don't know)
	How satisfied are you with the assistance available to students who need academic help in your/your child’s school? Very satisfied Somewhat satisfied Somewhat dissatisfied Very dissatisfied Don’t know
	Please mark the co-curricular programs that you have/your child has participated in this school year: Athletic team/clubs Academic club Band/orchestra Other clubs Cheerleading Choir/choral group Debate/speech Drama/theater Honor societies None Other (please specify)
	Please provide any additional comments regarding student support.
COMMUNICATION
	How effective is your/your child’s school in using each of the following to communicate with you? (Extremely effective, Very effective, Somewhat effective, Slightly effective, Not at all effective, Not available). )[This is a grid question with ratings across the top] School newsletters School open houses School news hotlines School web page Individual teacher web pages Email/Letters from teachers Email/Letters from Principal Telephone Teen pages School visits by parents Parent-Teacher Conferences Town hall meetings Parent Handbook School Advisory Committee/Board Meetings Community Newspaper AFN/Commander’s Channels
	Grade your child’s school on the following: (A, B, C, D, Fail, Don’t know) Communicating my child’s academic progress Communicating information about my child’s behavior Providing information about school events and activities Responding to my questions and concerns in a timely manner
	Please provide any additional comments regarding school communication.
	Please provide any additional comments about DoD schools.