Customer Survey Spreadsheet (2008)

Customer_Survey_Spread_Sheet (2008).xls

Customer Satisfaction Surveys

Customer Survey Spreadsheet (2008)

OMB: 2125-0590

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Ref # Office Title Customer Survey Type Frequency Estimated # to be surveyed Completion Time (minutes) Estimated Burden Hours Estimated Contractor Cost ($)
1 HSA Measuring the Safety of Shared Use Paths shared-use-paths (pedestrians, joggers, rollerbladers, bicyclists, etc.). Face-to-Face/Web Every 10 years 5,000 15 1,250 200,000
2 HSA Customer Satisfaction with Pedestrian and Bicycle Safety Products division offices, state/local DOT's and general public Web/E-mail/Phone Every 6-8 years 5,000 30 2,500 300,000
3 HPC Eisenhower End of the Year students pursuing undergraduate and graduate degrees at U.S. accredited colleges and universities E-mail Annual 200 10 33 0
4 HPC Traveler Opinion and PeHRCeption (TOP) Survey General Public (drivers and passengers) Telephone Every 5 years 2,500 30 1,250 280,000
5 HEP Environmental Review Toolkit website FHWA, State DOTs, resouHRCe agencies, consultants, and the public web On-going 300 5 25 1,500
6 HFL Public User Survey for Federal Lands Public users of Federal Lands web Every 3 years 100,000 2 3,333 250,000
7 HRT Public Roads Magazine Readers Satisfaction Survey Public users Mail Every 3 years 2,000 15 500 200,000
8 HEP National Trails System User Satisfaction Survey Federal, State, local, and tribal governments, nonprofit organizations, and individuals interested in National Scenic and Historic Trails web Annual 2000 15 500 100,000

HEP National Trails System User Satisfaction Survey Federal, State, local, and tribal governments, nonprofit organizations, and individuals interested in National Scenic and Historic Trails Telephone Annual 200 30 100
9 HEP Long-Term Pavement Process (LTPP) Customer Support Service Corporate Satisfaction Questionaire FHWA customers web continuously 12 3 0.6 0
10 HRC Resource Center Technical Service Team Customer Satisfaction Survey State DOTs, division offices, HQ, Metropolitan Planning Organiztions, Transportation Related academia and transportation consultants Web Randomly after service is provided 5,000 10 83 0
11 HRC Resource Center Level III Training Evaluations State DOTs, division offices, HQ, Metropolitan Planning Organizations, Transportation-related academia and transportation organizations Web As needed basis 3,000 10 500 0
12 HRC Resource Center 360o Feedback State DOTs, division offices, HQ, Metropolitan Planning Organizations, Transportation-related academia and transportation organizations Web As needed basis 4,000 10 666.666 0
13 Idaho Idaho Division State and Local Partner Satisfaction Survey Not yet defined Web Annual 100 15 25 0
14 HPL Highway Statistics U.S DOT, and representatives from other federal agencies that rely on the information in Highway Statistics. Other regular users of the information in Highway Statistics include States, academia, and the private sector Web On-going 6,000 3 300 0
15 HPC State and Local Partner Satisfaction Survey State transportation agencies, metropolitan planning organization, various state, local and private organization Web Every 3 years 7,800 15 1,950 250,000
16 HPC Local/Tribal Technical Assistance Program State, Local Governments, and Tribal Governments will be surveyed. Survey of 2,900 respondents (50 for each LTAP/TTAP Center) Web Biannual 2,900 15 725 0
17 HPC-FHWA FHWA Web-based Communities of Practice Customer Satisfaction FHWA Web-based communities of practice, which broadly include FHWA’s customers and stakeholder groups in the highway community Web Annual 1,500 5 125 0
18 HNHI NHI Technical Training State DOTs training coordinator, metropolitan planning organizations and private sectors organizations Web Annual 200 10 33 20,000
19 HOP Satisfaction Survey of Work Zone Program Products state/local transportations agencies Web In 2 years 1,000 15 250 25,000
20 HOP Road Weather Management Products state/local transportations agencies, road weather providers, users of the road weather information products, academia and transportation and weather organizations Web Biannual 2,500 15 625 75,000
21 HOP Manual on Uniform Traffic Control Devices State and local transportation agencies. Web Biannual 1,000 15 250 25,000
22 HEP TELUS Survey State transportation agencies, metropolitan planning orgainizations and local planning organization Telephone One-time 500 30 250 50,000
23 HCF Methodology for Verifying Quarterly RASPS payments used in the Grant Accrual Process state respondents will be all that received the survey or 100% participation
Every 3 years 25 30 20-25 250,000
24 HFL Project Development Survey partners agencies and local government agencies web on-going 250 10 42 5,000
25 HFL Completed Project Survey partners agencies and local government agencies web on-going 250 10 42 5,000
26 HFL Environmental Collaboration Survey Federal land management, Federal and state regulatory agencies, and national environmental web On-going 350 15 88 15,000
27 HFL Indian Reservation Roads Survey Tribal government agencies having IRR Program Agreements with FHWA web Annual 30 30 15 5,000
28 HFL Program Administration Survey partners agencies and local government agencies web Annual 100 10 17 5,000
29 HEP National Trails Training User Satisfaction Survey Federal, State, Local and Tribal governments, non-profits organization and training providers web/phone Every 5 years 2,200 30 1100 40,000
30 HEP Pathways Across America Readers Survey Federal, State amd Local trail Managers, nonprofit organizations web Every 3 to 5 years 1,000 15 250 10,000
31 HEP Realty - State and Local Partners Satisfaction Survey Local and State government, Metropolian Planning organization web Annual 250 15 63 0
32 HEP Outdoor Advertising Control - State and Local Partner Satisfaction Survey State DOTs, MPO, various state, local and private organization web Annual 250 15 63 0
33 HRT Corporate Research, Technology and Innovation and Web Satisfaction Survey Contractors, states, universities, consulting firms, ltap centers, and other stakeholders web
6,000 5 500 1,000
34 HRT Corporate Research, Technology and Innovation and Marketing Message Survey Contractors, states, universities, consulting firms, ltap centers, and other stakeholders web Every 5 years 10,000 15 2,500 80,000
35 HRT Technology Transfer abd Innovation Delivery Satisfaction Survey State DOTs Web Every 3 years 52 15 13 5,000
36 HRT Highway Safety Information System (HSIS) Customer Satisfaction Survey transportation agencies and their reseaHRCh contractors at state, federal, and local levels E-mail Annual 80 15 20 8,000
Total Numbers




173,549
19,987 2,205,500
File Typeapplication/vnd.ms-excel
AuthorAva.Dyson
Last Modified Bymichael.howell
File Modified2009-01-05
File Created2008-02-20

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