2009 CRM Customer Survey

2009 Coastal Resource Management Customer Survey
INSTRUCTIONS
This voluntary survey is designed to gather information for the NOAA Coastal Services Center (Center) to effectively respond to the needs of the
coastal management community and track the trends in issues and needs of this community. This survey should take you approximately 15
minutes to complete. You time and input is greatly appreciated. Please answer the questions to the best of your knowledge, and within the
context of your organization and job duties. Please read and follow the instructions provided for each question. Commonly used abbreviations are
listed below.
Abbreviations
NA = Not Applicable
Med = Medium
SECTION I. FAMILIARITY WITH NOAA COASTAL SERVICES CENTER
1. Please indicate your level of familiarity with the NOAA Coastal Services Center. Check all that apply.
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This is my first interaction with the Center
I am generally familiar with the Center
I have attended a Center workshop
I have attended a Center conference (i.e. Coastal Zone, GeoTools)
I have participated in training or technical assistance provided by the Center
I utilize tools and/or data from the Center
Other ___________________________

SECTION II. MANAGEMENT PRIORITIES & SPATIAL DATA USE
2. Indicate which of the following topics represent priority issues and data needs for you.
ˆ I do not use spatial data or I am not familiar with the data used by my office. (Please answer only question 2a).
2a. How much of a priority is each of the topics listed below to you?
Med
High
NA
Low
Coastal Land Use Planning
Climate change impacts
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Demographics
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Dredging
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Economics
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Infrastructure/utilities development
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Land use planning/growth management
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Permits and enforcement
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2b. Do you use spatial data to address the topics listed?
Yes
No, but we need this
No, not needed
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Port, harbor or marina development
Public access
Recreation and tourism
Transportation planning
Waterfront and brownfield redevelopment
Wetland Loss

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Ocean and Great Lakes Planning
Climate change impacts
Demographics
Economics
Energy development (including alt. energy)
Marine jurisdictional boundaries
Marine transportation planning
Near shore and off shore habitat mapping
Protected area management
Shoreline change management
Submerged lands management
Water/lake level decrease

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Coastal Conservation Planning
Climate change impacts
Cultural and heritage resource management
Demographics
Economics
Erosion and beach nourishment
Fisheries management
Habitat restoration and monitoring
Invasive species management
Nonpoint source pollution
Protected species management
Water quality monitoring

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Coastal Hazards
Beach safety related to rip currents
Climate change impacts
Coral reef management
Demographics
Economics
Erosion

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Flooding/inundation/storm surge
Harmful algal blooms
Hurricanes
Impacts to Barrier Islands
Landslides
Oil/pollutant spill response
Pollutant transport and dispersion
Public health concerns
Sea level rise
Search and rescue
Subsidence
Tsunami

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2c. Please indicate other issues of particular concern to you that were not mentioned above.

2d. Please indicate other data needs, not mentioned above.

2e. Please indicate which of the following demographic and economic information needs are most critical in your job/for your office? Please select
up to three items.
ˆ Population counts
ˆ Population attributes (age, race, educational attainment, other)
ˆ Housing counts
ˆ Economic output (gross state product)
ˆ Employment by type of employer
ˆ Earnings by type of employer
ˆ Time-series data (for any of the above)
ˆ Non-market values
ˆ Don’t know
ˆ Other(s) __________________________________________

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3. Indicate your primary need(s) for effective coastal management. Please select up to three.
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Organizational policy/process supporting use of tools and data
Equipment/facilities/technology for tool and data use
Relevant/necessary data
Required knowledge or skills for tool and data use
Appropriate and effective tools
Applicability/interest in technology tools
Coordination with other local entities to accomplish management
Education and communication with the public regarding management activities and objectives
Lack of coordination with other local entities to accomplish management
Time
Staff
Other resources (i.e. funding)
We have no needs
Don’t know
Other___________________________

4. With respect to Hazards Management: Indicate if each of the information needs is a priority for management in your job.

Risk and Vulnerability Assessment
Risk Communication
Risk Behavior
Hazards Mitigation
Forecasts and Warnings
Response Immediately after a Hazard Disaster
Long Term Recovery

Not at all
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Somewhat Important
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Very Important
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5. Please indicate your primary need(s) with respect to improving hazards management. Select up to three.
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Access to and usability of information
Increase communities’ ability to be resilient
Enhance communication about hazard preparedness
Lack of planning capacity and resources at local level
Coastal monitoring programs
I do not need to know about these for my job

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Don’t Know
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6a. There are various frameworks and approaches to coastal and ocean management, such as Integrated Coastal Zone Management (ICZM),
Ecosystem-Based Management (EBM), Adaptive Management, and others. Are there specific approaches that your office has adopted for use, or
find more useful than others? If YES, please describe in the space below.
ˆYes ˆNo ˆDon’t Know
Please explain__________________________________________________________________

6b. Do you agree with the premise of including humans as part of the management framework?
ˆYes ˆNo ˆ Don’t Know
Please explain___________________________________________________________________
6c. Please indicate which of the following you would classify as constraints to an interdisciplinary approach to coastal and marine management.
Please select your top three constraints.
Secondary constraint Tertiary constraint
Primary constraint
Financial and technical capital
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Political support for integrated management
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Jurisdictional boundaries
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Clear management objectives
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Collaboration/cooperation between agencies
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Other___________________
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6d. In which of the following areas do you feel improvements are needed for an effective interdisciplinary approach to coastal and marine
management? Please select up to three.
ˆ Engaging community and stakeholder groups in decision making
ˆ Developing methods for establishing multiple use marine zones
ˆ Developing methods for implementing ecosystem approaches to fisheries management
ˆ Advancing coastal land use practices by accounting for land-sea interactions in land use decisions
ˆ Managing marine protected areas
ˆ Socio-economic impact studies
ˆ Demographic studies
ˆ Conserving marine biodiversity
ˆ Including humans, society, and government in the equation

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SECTION III: TOOLS AND INFORMATION RESOURCES
7. Please indicate what new, emerging sources and formats of web technology you are using to obtain information. Check all that apply.
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I do know how my office obtains information
Social Networking/Collaborative (Facebook, Twitter, Wikipedia)
Warehouse or Portal (The National Map, Digital Coast, Geospatial One Stop)
Web Services (RSS, Google Maps/Earth, map service, streaming)
Professional Networks (LinkedIn)
Static Sites (FTP, agency home page)
Other ________________

8a. Have you ever participated in web-based training (other than mandatory topics such as safety or information technology security)?
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ˆNo

8b. Indicate your level of interest in web-based training.
ˆNone

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9. Please indicate your use of the following technologies to support coastal resource management and the importance of that technology in
decision making.
9b. Importance for Decision Making
9a. Frequency of Use
Daily Weekly
Monthly
Never Don’t Know
Low
Med
High
NA
Online Mapping

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(browsing / viewing data)

Online Databases
(data portals, data clearinghouses)

Decision Support Tools
(manipulating/analyzing data)

GIS layers, applications, tools, extension, etc.
Remote Sensing Data and Derivatives
(imagery, elevation, land cover, bathymetry, mapping)

Near Real Time Data
(<24 hrs old, e.g. buoys, tide gauges, etc.)

Model or Model Outputs
(habitat modeling, SLOSH, HURREVAC)

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Visualization (GIS-, 3D-, and photo-based)
Other __________

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10. Do you utilize visualization software tools for decision making?
Yes
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No, and don’t need to
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No, but would be useful
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Please specify any software tools that you are currently using or would like to use: ______________________________

11. Please rate which of the following types of technical assistance you find useful.

Data access
Providing training on existing software
Providing on-site technical assistance in use of software
Writing statements of work for data purchases/data development
Applying data for decision-making
Data quality assurance
Facilitation
Survey Design
Stakeholder Engagement
Economic Analysis
Logic Models
Evaluation
Using GIS for Coastal Managers
Other ______________________

Low
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Med
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Usefulness
High
None
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NA
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Please use this space to describe any relevant details to the above technical assistance areas. ___________________________________

12. Please indicate your use of the following program management and social science tools and their usefulness.
12a. Are you aware of this type of tool and its application?
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12b. Please identify if you use the indicated tool and how useful the tool is.

Awareness
No
Yes
Processes
Needs Assessments
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Strategic Planning
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Policy / legislative analysis
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Evaluation of products or projects
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Evaluation of entire programs
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Project management
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Social Assessments
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Stakeholder engagement processes
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Economic
Demographic analysis
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Cost-benefit analysis
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Non-market valuation
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Tools and Methods
Performance measures or indicators
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Logic models
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Meeting facilitation
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Social Network Analysis (network mapping) ˆ
Stakeholder analysis
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Content analysis
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Observation
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Interviews
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Focus Groups
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Surveys
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Other________________
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Used

Use
Not used Don't know

Low

Usefulness
Med
High

NA

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13. Does your office collaborate with other groups to enhance its work (i.e. through data sharing, communication, etc)?
ˆYes ˆNo

(If no, skip to Question 15.)

14a. Please identify the level of engagement your office has with the following audiences.

Coastal Management

Frequent
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Occasional
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Fisheries Management
Emergency Management
Water Quality & Quantity
Transportation
Weather & Climate
Private Sector
Scientific
Education
Recreation & Tourism
Energy
Public
Other_____________

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14b. Which of the above audiences to you have difficulties engaging, and why?
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This is not an issue for me.

15. Please indicate which of the following areas would enhance partnership and coordination in your office.

Meeting facilitation
Workshops
Demonstration of successful partnerships
Lessons learned from previous partnerships (things to do, things not to do)
Identify potential partners with common issues
Assist with agreements for cost/data sharing among potential partners
Other(s)____________________________________________

Yes
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No
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Don't Know
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SECTION IV: DEMOGRAPHICS/OFFICE INFORMATION
16. Please indicate which of the following best represents your current professional position. Check only one.
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Education and outreach
Emergency management
Information technology (GIS, remote sensing or related field)
Natural resources management
Permitting and regulatory enforcement

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Planning
Program or site administration/management
Academic
Floodplain management
Conservation
Government (local, state, regional, federal)
Other __________________________

17. Indicate the number of years you've been involved with coastal resource management.
<5
a. How many years have you been in the coastal resource management field?
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b. How many years have you been at your current position?
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18. Which of the following regions do you represent (check all that apply)?
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Northeast (ME, NH, RI, MA, CT)
Mid-Atlantic (DE, MD, NJ, NY PA, VA)
Southeast (NC, SC, GA, FL)
Caribbean (PR, USVI)
Gulf of Mexico (TX, LA, MI, AL, FL)
Great Lakes (NY, IL, IN, MI, MN, NY, OH, PA, WI)
West Coast (CA, OR, WA)
Alaska
Pacific Islands (HI, GUAM, AM SAMOA, CNMI)
National (all regions)

19a. Are you aware that the NOAA Coastal Services Center has Regional Offices?
ˆYes ˆNo
19b. Do you interact with the Center office in your region?
ˆYes ˆNo ˆNot sure if there is one
If YES, to what degree?
ˆ I know who they are
ˆ I have had limited communication
ˆ I have worked on a group with them
ˆ I have closely partnered with them on 1 or more projects
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5-10
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11-15
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16-20
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> 20
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20, Additional comments—
Please use the space below to offer any additional comments.

Paperwork Reduction Act Statement
Public reporting burden for this collection of information is estimated to average 15 minutes per response, including the time for reviewing
instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of
information. Send comments regarding this burden estimate or any other suggestions for reducing this burden to Chris Ellis, NOAA National
Ocean Service, at [email protected], or contact him at 843-740-1195.
Respondents are not identified on their questionnaires, and any reports will present data in aggregate form only. Notwithstanding any other
provisions of the law, no person is required to respond to, nor shall any person be subjected to a penalty for failure to comply with, a collection of
information subject to the requirements of the Paperwork Reduction Act, unless that collection of information displays a currently valid OMB
Control Number.

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