NHLBI Health Information Center's Revolving Customer Satisfaction Survey

Forms and Documents

Document	Type	Status	Availability
Form 1 HIC Revolving CS Survey	Form and Instruction	New	Available
HIC Revolving CS Survey Supporting Statement B 071409.doc	Supporting Statement B	Uploaded 2009-07-27	Available
HIC Revolving CS Survey OHSR-IRB TaubenheimA_NHLBI_4741_CY2009.pdf	Supplementary Document	Uploaded 2009-07-27	Available
HIC Revolving CS Survey NIH Privacy Act Officer Memo COPY.pdf	Supplementary Document	Uploaded 2009-07-27	Available
HIC Revolving CS Survey Supporting Statement A 071409.doc	Supporting Statement A	Uploaded 2009-07-27	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
190164	HIC Revolving CS Survey	Form and Instruction	New

ICR Details

OMB Control No: 0925-0604	ICR Reference No: 200907-0925-006
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: HHS/NIH	Agency Tracking No:
Title: NHLBI Health Information Center's Revolving Customer Satisfaction Survey
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/13/2009
	Date Received in OIRA: 07/31/2009
Terms of Clearance: Approved with the understanding that the results will be based on a convenience sample of respondents and that the results of this study will not be the sole or even primary guideline for determining the direction for investment in new NHLBI materials.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2012	36 Months From Approved
Responses	198	0	0
Time Burden (Hours)	10	0	0
Cost Burden (Dollars)	0	0	0

---

Abstract: The NHLBI seeks to collect data from NHLBI Health Information Center (HIC) customers who contact the HIC by telephone and e-mail to assess customer perception of the quality of services provided by the HIC.

---

Authorizing Statute(s): US Code: 42 USC 285b Name of Law: Public Health Service Act
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 21372	05/07/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 36717	07/24/2009
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
HIC Revolving CS Survey	2, 1, 3, 4	survey ,   survey ,   survey ,   survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	198	0	0	198	0	0
Annual Time Burden (Hours)	10	0	0	10	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is new collection of data.

---

Annual Cost to Federal Government: $13,643

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/31/2009

---