The Consumer Assessment of Healthcare
Providers and Systems (CAHPS) program is a multi-year initiative of
the Agency for Healthcare Research and Quality. AHRQ first launched
the program in October 1995 in response to concerns about the lack
of good information about the quality of health plans from the
enrollees' perspective. Numerous public and private organizations
collected information on enrollee and patient satisfaction, but the
surveys varied from sponsor to sponsor and often changed from year
to year. The CAHPS program was designed to: o Make it possible to
compare survey results across sponsors and over time; and o
Generate tools and resources that sponsors can use to produce
understandable and usable comparative information for consumers.
Over time, the program has expanded beyond its original focus on
health plans to address a range of health care services and meet
the various needs of health care consumers, purchasers, health
plans, providers, and policymakers. Based on the literature review
and an assessment of currently available survey instruments, AHRQ
identified the need to develop a new health information technology
module of the CAHPS? survey. The intent of the planned module is to
examine in greater detail than previously patients' perspective on
health information technology use by their health care
professionals. The intent of the new module is to provide
information to clinicians, group practices, health plans, and other
interested parties regarding the impact of the use of health
information technology on patients' experiences with care. The set
of questions about health information technology will be tested as
a part of CAHPS Clinician & Group Survey, Adult Primary Care
Questionnaire.
US Code:
42
USC 299 Name of Law: Healthcare Research and Quality Act of
1999
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.