Form 1 Registration Form

Federal Parent Locator Service

FPLS System Framework

User Screen Flow

Document Version: 1.0

May 19, 2009

Administration for Children and Families

Office of Child Support Enforcement

370 L’Enfant Promenade S.W.

Washington, DC 20447

DCN: C7-T0102A.01.01

This document was prepared for the United States Department of Health and Human Services, Office of Child Support Enforcement under Contract Number NIH CIOSP 263-01-D-0054 by Lockheed Martin, Information Technology and Global Services, Incorporated (LM IS&GS). The work was authorized in compliance with the following specific prime task order:

Delivery Order Number: HHS-ACF-2005-C2427M

Delivery Order Title: FPLS System Framework

Document Date: April 2009

Table of Contents

1. Registration 1-1

2. Activation 2-1

3. Login 3-1

4. Account Updates 4-1

5. Credential Management 5-1

6. General Pages 6-1

List of Figures and Charts

Figure 1‑1: Welcome to FPLS Child Support Services Portal Window 1-1

Figure 1‑2: User Certification Window 1-2

Figure 1‑3: Registration User Window 1-3

Figure 1‑4: Registration Services Window 1-4

Figure 1‑5: Registration – MSFIDM Window 1-5

Figure 1‑6: Registration – MSFIDM (More FEINs) 1-7

Figure 1‑7: Registration-eIWO Window 1-9

Figure 1‑8: Registration – Confirmation Window 1-10

Figure 2‑1: Welcome to FPLS Child Support Services Portal 2-1

Figure 2‑2: Login Certification Window 2-2

Figure 2‑3: User Activation Window 2-3

Figure 2‑4: Activation Window 2-4

Figure 3‑1: Login Certification Window 3-1

Figure 3‑2: Login Window 3-2

Figure 3‑3: Welcome to FPLS Child Support Services Portal Window 3-3

Figure 4‑1: Account-User Window 4-1

Figure 4‑2: Account Update Window 4-3

Figure 4‑3: Welcome to FPLS Child Support Services Portal Window 4-4

Figure 5‑1: Login Certification Window 5-1

Figure 5‑2: Forgot User Id Window 5-2

Figure 5‑3: Credential Management Window 5-3

Figure 5‑4: Login (Forgot/Change Password) Window 5-4

Figure 5‑5: Forgot/Change Password Window 5-5

Figure 5‑6: Forgot/Change Password (Challenge Questions) Window 5-6

Figure 5‑7: Forgot/Change Password (Reset Password) Window 5-7

Figure 5‑8: Password Changed (Confirmation) Window 5-8

Figure 6‑1: Timeout Warning Window 6-1

Figure 6‑2: Session Timed Out Window 6-2

Figure 6‑3: System Error window 6-3

Figure 6‑4: Password Requirements (Policy Change) Window 6-4

Figure 6‑5: Account Locked (Credential Management and Activation pages) window 6-5

Figure 6‑6: Frequently Asked Questions Window 6-6

Figure 6‑7: Contact Us Window 6-9

Figure 6‑8: Security Alert – User Accepts Certificate Window 6-10

Figure 6‑9: Disable Account Message 6-11

Chart 1‑1: Welcome to FPLS Child Support Services Portal Window Description 1-1

Chart 1‑2: User Certification Window Description 1-2

Chart 1‑3: Registration - User Page Window Description 1-3

Chart 1‑4: Registration Services Window Description 1-4

Chart 1‑5: Registration – MSFIDM Page Window Description 1-5

Chart 1‑6: Registration – MSFIDM Page Window Description 1-7

Chart 1‑7: Registration – Confirmation Window Description 1-9

Chart 1‑8: Registration – Confirmation Window Description 1-10

Chart 1‑9:Registration Services – User/Service Information Window Description 1-11

Chart 1‑10: Registration Confirmation Window Description 1-12

Chart 1‑11: User Registration Request Submitted Window Description 1-13

Chart 2‑1: Welcome To FPLS Child Suport Services Portal Window Description 2-1

Chart 2‑2: Login Certification Window Description 2-2

Chart 2‑3: User Activation Window Description 2-3

Chart 2‑4: Activation Window Description 2-4

Chart 3‑1: Login Certification Window Description 3-1

Chart 3‑2: Login Window Description 3-2

Chart 3‑3: Welcome to FPLS Portal Window Description 3-3

Chart 4‑1:Account – User Window Description 4-1

Chart 4‑2: Account Update Window Description 4-3

Chart 4‑3: Welcome to FPLS Portal Window Description 4-4

Chart 5‑1: Login Certification Window Description 5-1

Chart 5‑2: Forgot User ID Window Description 5-2

Chart 5‑3: Credential Management Window Description 5-3

Chart 5‑4: Login (Forgot/Change Password) Window Description 5-4

Chart 5‑5: Forgot/Change Password Window Description 5-5

Chart 5‑6: Forgot/Change Password (Challenge Questions) Window Description 5-6

Chart 5‑7: Forgot/Change Password Window Description 5-7

Chart 5‑8: Password ChangeD (Confirmation) Window Description 5-8

Chart 6‑1: Timeout Warning Window Description 6-1

Chart 6‑2:Session Timed Out Page 6-2

Chart 6‑3: System Error Window Description 6-3

Chart 6‑4: System Error Window Description 6-4

Chart 6‑5: Account Locked Window Description 6-5

Chart 6‑6: Frequently Asked Questions Window Description 6-8

Chart 6‑7: Contact Us Window Description 6-9

Chart 6‑8: Security Alert Window Description 6-10

Chart 6‑9: Security Alert Window Description 6-11

1.Registration

Figure 1‑1: Welcome to FPLS Child Support Services Portal Window

Chart 1-1 describes the functions that are available from the Welcome to FPLS Child Support Services Portal window.

Chart 1‑1: Welcome to FPLS Child Support Services Portal Window Description
Element	Description
Welcome	User remains on the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Messages	Displays a system-generated messages to the user (this a read only field).
Log In	Opens the Login Certification window.
Register	Opens the User Certification window.

Figure 1‑2: User Certification Window

Chart 1-2 describes the functions that are available from the User Certification window.

Chart 1‑2: User Certification Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Accept	Opens the Registration – User window.
Quit	Cancels the transaction and opens the Welcome to FPLS Child Support Services Portal window.

Figure 1‑3: Registration User Window

Chart 1-3 describes the functions that are available from the Registration – User Page window.

Chart 1‑3: Registration - User Page Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
-Personal Information-	User enters personal information – Name, SSN, DOB, work telephone and Email.
-Employer Information -	User enters employer information – Employer Name, FEIN, Employer Number. and Employer Address.
-Security Information-	User enters User id and password.
Password Policy	Opens the Password Policy Requirements in a new window.
Challenge Questions 1-5	User selects and answers challenge questions.
Next	Opens the Registration – Services window.
Clear	Clears all data entered by the user.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 1‑4: Registration Services Window

Chart 1-4 describes the functions that are available from the Registration Services window for the Child Support Business Partners (e.g. Employers and Financial Institutions).

Chart 1‑4: Registration Services Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
FPLS Child Support Business Partner	User can select at least one of the following services: Multistate Financial Institution Data Match (MSFIDM) Service. Electronic Income Withholding Order (e-IWO) Service.
FPLS Child Support Technical Staff	User can select at least one of the following services: Multistate Financial Institution Data Match (MSFIDM) Service. Electronic Income Withholding Order (e-IWO) Service. Passport Denial Web Application.
Next	Opens the Registration – MSFIDM window.
Previous	Opens the Registration - User Information window.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 1‑5: Registration – MSFIDM Window

Chart 1-5 describes the functions that are available in the Registration-MSFIDM window.

Chart 1‑5: Registration – MSFIDM Page Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
- Submitter Statement-	Identifies submitter.
FEIN	Allows the submitter FEIN to be entered
Organization	Allows the submitter organization to be entered.
-Transmitter Statement-	Identifies transmitter.
FEIN	Allows the transmitter FEIN to be entered
Organization	Allows the transmitter organization to be entered.
More FEINS	Reopens the Registration – MSFIDM window. Allows additional FEIN and Organization’s to be entered.
Next	Opens the Registration – eIWO window or the Registration Confirmation window.
Previous	Opens the Registration Services window.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 1‑6: Registration – MSFIDM (More FEINs)

Chart 1-6 describes the functions that are available in the Registration-MSFIDM window.

Chart 1‑6: Registration – MSFIDM Page Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
- Submitter Statement-	Identifies submitter.
FEIN	Allows the submitter FEIN to be entered
Organization	Allows the submitter organization to be entered.
-Transmitter Statement-	Identifies transmitter.
FEIN	Allows the transmitter FEIN to be entered
Organization	Allows the transmitter organization to be entered.
More FEINS	Allows additional FEIN and Organization’s to be entered.
Next	Opens the Registration – eIWO window or the Registration Confirmation window.
Previous	Opens the Registration – MSFIDM window.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 1‑7: Registration-eIWO Window

Chart 1-7 describes the functions that are available in the Registration – e-IWO window.

Chart 1‑7: Registration – Confirmation Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
- Submitter Statement-	Identifies submitter.
FEIN	Allows the submitter FEIN to be entered
Organization	Allows the submitter organization to be entered.
-Transmitter Statement-	Identifies transmitter for Employers.
FEIN	Allows the transmitter FEIN to be entered
Organization	Allows the transmitter organization to be entered.
More FEINS	Allows additional FEIN and Organization’s to be entered.
Next	Opens the Registration Confirmation window (Fig 1-10)..
Previous	Opens the Registration – MSFIDM window.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 1‑8: Registration – Confirmation Window

Chart 1-8 describes the functions that are available in the Registration - Confirmation window.

Chart 1‑8: Registration – Confirmation Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
Print	Opens the browser’s Print dialog box to enable users to print the selected in a new window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Personal, Employer, Security and Requested Access	Displays personal information, employer information, security information and type of user and services selected by the user as read-only.
Top of Page	Returns the user to the top of the window.
Submit	Opens the User Registration Submitted Successfully window.
Previous	Opens the Registration – eIWO window or the Registration – MDFIDM window.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 1‑9: Registration Services – User/Service Information Window

Chart 1-9 describes the functions that are available from the Registration Services – User/Service Information window for the Child Support Technical Support Staff.

Chart 1‑9:Registration Services – User/Service Information Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Type of User selection	The radio button allows the user to choose either: FPLS Child Support Business Partner. FPLS Child Support Technical Support Staff.
FPLS Child Support Technical Staff	User can select at least one of the following services: Multistate Financial Institution Data Match (MSFIDM) Service. Electronic Income Withholding Order (e-IWO) Service. Passport Denial Web Application.
Next	Opens the Registration Confirmation window.
Previous	Opens the Registration Services – User Information window.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 1‑10: Registration Confirmation Window

Chart 1-10 describes the functions that are available from the Registration Confirmation window.

Chart 1‑10: Registration Confirmation Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
Print	Opens the browser’s Print dialog box to enable users to print the selected window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Personal, Employer, Security and Requested Access	Displays personal information, employer information, security information and type of user and services selected by the user as read-only.
Submit	Opens the User Registration Request Submitted window.
Previous	Opens the Registration Services – User/Service Information window..
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 1‑11: User Registration Request Submitted Window

Chart 1-11 describes the functions that are available from the User Registration Request Submitted window.

Chart 1‑11: User Registration Request Submitted Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
Print	Opens the browser’s Print dialog box to enable users to print the selected window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.

2.Activation

Figure 2‑9: Welcome to FPLS Child Support Services Portal

Chart 2-1 describes the functions that are available from the Welcome to FPLS Child Support Services Portal window.

Chart 2‑12: Welcome To FPLS Child Suport Services Portal Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Messages:	Displays a system-generated message to the user (this field is a read only field).
Log In	Opens the Login Certification window.
Register	Opens the User Certification window.

Figure 2‑10: Login Certification Window

Chart 2-2 describes the functions that are available from the Login Certification window.

Chart 2‑13: Login Certification Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
I Accept	Certifies that the user agrees with the terms of this agreement.
Enter User Id	Allows user id to be entered.
Forgot User ID	Opens the Forgot User ID window.
Enter	Opens the User Activation window.
Clear	Removes all information from fields.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 2‑11: User Activation Window

Chart 2-3 describes the functions that are available from the User Activation window.

Chart 2‑14: User Activation Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
For User ID	Displays the user’s user id.
Enter User ID	Allows the user ID to be entered.
Enter password	Allows the password to be entered.
Forget/Change Password	Opens the Forgot/Change Password window.
Challenge Questions 1-5	Allows the responses to challenge questions to be entered.
Activate	Opens the Activation window.
Clear	Removes information from fields.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 2‑12: Activation Window

Chart 2-4 describes the functions that are available from the Activation window.

Chart 2‑15: Activation Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.

3.Login

Figure 3‑13: Login Certification Window

Chart 3-1 describes the functions that are available from the Login Certification window.

Chart 3‑16: Login Certification Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
I Accept	Certifies that the user agrees with the terms of this agreement.
Enter User ID	Allows the user id to be entered.
Forgot User Id?	Opens the Forgot User Id window.
Enter	Opens the Login window.
Clear	Removes information from fields.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 3‑14: Login Window

Chart 3-2 describes the functions that are available from the Login window.

Chart 3‑17: Login Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
For User ID	Displays ID of currently logged-in user; read-only.
Password	Allows the password to be entered.
Forgot/Change Password?	Opens the Forgot/Change Password window.
Challenge Question	Allows the challenge response to be entered.
Login	If data entered is correct, the user is taken to the Portal Page.
Clear	Removes information from fields.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 3‑15: Welcome to FPLS Child Support Services Portal Window

Chart 3-3 describes the functions that are available from the Welcome to FPLS Portal window.

Chart 3‑18: Welcome to FPLS Portal Window Description
Element	Description
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Logout	Terminates the session and opens the Welcome to FPLS Child Support Services Portal window.
Messages	Displays system-generated messages to the user (this field is read-only).
Electronic Income Withholding Orders	Opens the Welcome to Electronic Income Withholding Order Online application (the link is enabled for users registered for eIWO only).
Multistate Financial Insurance Data Match	Opens the Welcome to Multistate Financial Institution Data Match application (the link is enabled for users registered for MSFIDM only).
Passport Denial Web Application	Opens the Passport Denial Certify/Withdraw Application ( The link is enabled for users registered for PDWA only)
Account Updates	Opens the Account Update – User window.

4.Account Updates

Figure 4‑16: Account-User Window

Chart 4-1 describes the functions that are available from the Account – User window.

Chart 4‑19:Account – User Window Description
Element	Description
CSSP Home	Opens the Welcome to FPLS Child Support Services Portal window.
Print	Opens the browser’s Print dialog box to enable users to print the selected window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Logout	Terminates the session and opens the Welcome to FPLS Child Support Services Portal window.
-Personal Information-	Displays personal information provided by the user. User can only update the work telephone and email.
-Employer Information -	Displays employer information provided by the user. User can only update the Employer addresses.
-Security Information-	Displays the challenge questions and responses answered by the user. The user can update the responses or select new questions.
-Requested Access-	Displays user access information. User cannot update the requested access information.
Top of Page	Returns the user to the top of window.
Update	Opens the Account Update confirmation window.
Reset	Resets any updated information.
Cancel	Cancels the transaction and opens to the Portal home window.
Disable Account	Disables the account.

Figure 4‑17: Account Update Window

Chart 4-2 describes the functions that are available from the Account Update window.

Chart 4‑20: Account Update Window Description
Element	Description
CSSP Home	Opens the Welcome to FPLS Child Support Services Portal window.
Print	Opens the browser’s Print dialog box to enable users to print the selected window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Logout	Terminates the session and opens the Welcome to FPLS Child Support Services Portal window.

Figure 4‑18: Welcome to FPLS Child Support Services Portal Window

Chart 4-3 describes the functions that are available from the Welcome to FPLS Portal window.

Chart 4‑21: Welcome to FPLS Portal Window Description
Element	Description
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Logout	Terminates sessions and opens the Welcome to FPLS Child Support Services Portal window.
Messages	Displays system-generated messages to the user (this field is read-only)
Electronic Income Withholding Orders	Opens the Welcome to Electronic Income Withholding Order Online application (the link is enabled for users registered for e-IWO only).
Multistate Financial Insurance Data Match	Opens the Welcome to Multistate Financial Institution Data Match application (the link is enabled for users registered for MSFIDM only).
Passport Denial Web Application	Opens the Passport Denial Certify/Withdraw Application ( The link is enabled for users registered for PDWA only)
Account Updates	Opens the Account Update – User window.

5.Credential Management

Figure 5‑19: Login Certification Window

Chart 5-1 describes the functions that are available from the Login Certification window.

Chart 5‑22: Login Certification Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
I Accept	Certifies that user agrees with the terms of this agreement.
Enter User ID	Allows user id to be entered.
Forgot User ID?	Opens the Forgot User Id window.
Enter	Opens the second login page for password and challenge question if a valid user id is provided.
Clear	Removes all information from the fields.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 5‑20: Forgot User Id Window

Chart 5-2 describes the functions that are available from the Forgot User ID window.

Chart 5‑23: Forgot User ID Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Email Address	Allows email address to be entered.
Re-enter Email Address	Allows email address to be re-entered.
Submit	Opens the Credential Management User id confirmation window.
Clear	Removes all information from the fields.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 5‑21: Credential Management Window

Chart 5-3 describes the functions that are available from the Credential Management window.

Chart 5‑24: Credential Management Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
User ID	Verifies that user id has been sent to email address.

Figure 5‑22: Login (Forgot/Change Password) Window

Chart 5-4 describes the functions that are available from the Login (Forgot/Change Password) window.

Chart 5‑25: Login (Forgot/Change Password) Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
For User ID	Displays the user’s user id.
Password	Allows the password to be entered.
Challenge Question	Allows the challenge response to be entered.
Forgot/Change Password?	Opens the Forgot/Change Password window.
Login	Successful authentication of the user id, password and challenge question response, takes the user to the Portal home page.
Clear	Removes all information from the fields.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 5‑23: Forgot/Change Password Window

Chart 5-5 describes the functions that are available from the Forgot/Change Password window.

Chart 5‑26: Forgot/Change Password Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
For User Id	Displays the user’s user id.
Enter Email	Allows email address to be entered.
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
Submit	Opens the Forgot/Change Password (Challenge Questions) window.
Clear	Removes all information from the fields.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 5‑24: Forgot/Change Password (Challenge Questions) Window

Chart 5-6 describes the functions that are available from the Forgot/Change Password (Challenge Questions) window.

Chart 5‑27: Forgot/Change Password (Challenge Questions) Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Challenge Questions 1-5	Allows the challenge responses to be entered.
Submit	Opens the Forgot/Change Password (Reset Password) window.
Clear	Removes all information from the fields.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 5‑25: Forgot/Change Password (Reset Password) Window

Chart 5-7 describes the functions that are available from the Forgot/Change Password (Reset Password) window.

Chart 5‑28: Forgot/Change Password Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.
Enter New Password	Allows the new password to be entered.
Password Policy	Opens the FPLS Password Policy window.
Re-enter New Password	Allows the new password to be entered.
Submit	Opens the Password Change confirmation window.
Clear	Removes all information from the fields.
Cancel	Cancels the transaction and opens to the Welcome to FPLS Child Support Services Portal window.

Figure 5‑26: Password Changed (Confirmation) Window

Chart 5-8 describes the functions that are available from the Password Changed window.

Chart 5‑29: Password ChangeD (Confirmation) Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.

6.General Pages

Figure 6‑27: Timeout Warning Window

Chart 6-1 describes the functions that are available from the Timeout Warning window.

Chart 6‑30: Timeout Warning Window Description
Element	Description
Continue	Refreshes the user’s session and closes the browser window. , Returns the user to the previously displayed page.

Figure 6‑28: Session Timed Out Window

Chart 6-2 describes the functions that are available from the Session Timed Out window.

Chart 6‑31:Session Timed Out Page
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.

Figure 6‑29: System Error window

Chart 6-3 describes the functions that are available from the System Error window.

Chart 6‑32: System Error Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.

Figure 6‑30: Password Requirements (Policy Change) Window

Chart 6-4 describes the functions that are available from the Password Policy Requirements window.

Chart 6‑33: System Error Window Description
Element	Description
Close	Closes the window and returns the user to the previous window.

Figure 6‑31: Account Locked (Credential Management and Activation pages) window

Chart 6-5 describes the functions that are available from the Account Locked window.

Chart 6‑34: Account Locked Window Description
Element	Description
Welcome	Opens the Welcome to FPLS Child Support Services Portal window.
FAQ	Opens the Frequently Asked Questions (FAQ) in a new window.

Figure 6‑32: Frequently Asked Questions Window

Chart 6-6 describes the functions that are available from the Frequently Asked Questions window.

Chart 6‑35: Frequently Asked Questions Window Description
Element	Description
Close	Closes the browser window.
General	Opens the General section of the FAQ.
Registration	Opens the Registration section of the FAQ.
Login	Opens the Login section of the FAQ.
Credential Management	Opens the Credential Management section of the FAQ.
Activation	Opens the Activation section of the FAQ.
Account Updates	Opens the Account Updates section of the FAQ.
Top of Page	Returns the user to the top of the window

Figure 6‑33: Contact Us Window

Chart 6-7 describes the functions that are available from the contact us window.

Chart 6‑36: Contact Us Window Description
Element	Description
Close	Closes the browser window.

Figure 6‑34: Security Alert – User Accepts Certificate Window

Chart 6-8 describes the functions that are available from the Security Alert window.

Chart 6‑37: Security Alert Window Description
Element	Description
Yes	Opens the Welcome to FPLS Child Support Services Portal window.
No	Cancels the current operation.
View Certificate	Opens the Certificate Information window.

Figure 6‑35: Disable Account Message

Chart 6-9 describes the functions that are available from the Disable Account Message.

Chart 6‑38: Security Alert Window Description
Element	Description
OK	Disables the user’s account.
Cancel	Cancels the current operation.

Figure 6‑36: Privacy Policy

Chart 6-10 describes the functions that are available from the Privacy Policy window.

Chart 6‑39: Privacy Policy Window Description
Element	Description
Print	Opens the browser’s Print dialog box to enable users to print the selected in a new window.
Close	Closes the browser window.
Top of Page	Returns the user to the top of the window

Public reporting burden for this collection of information is estimated to average .1 hours per response, including the time for reviewing instructions, gathering and maintaining the data needed, and reviewing the collection of information.

An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number.