FinCEN – Investigative Case Reports (REACTIVE) Customer Satisfaction Questionnaire
FinCEN – Foreign Analytical Case Reports
FinCEN is committed to serving and satisfying their customers and has commissioned the CFI Group, an independent third-party research group, to conduct this survey. Records indicate that you received several investigative case reports over the last 12 months. FinCEN is asking for general feedback about the process and the outcome regarding the requests for research you submitted to FinCEN so they can improve their service. Your responses should reflect an overall rating based on all cases requests.
CFI Group will treat all information you provide as confidential. All information you provide will be will be grouped anonymously along with other FinCEN customers for research and reporting purposes. Your individual responses will not be released.
This survey is authorized by the U.S. Office of Management and Budget Control No.
Demo1. Which of the following best describes your organization?
Egmont Member (please specify foreign jurisdiction):
Other (specify)
On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate the process for requesting case support from FinCEN on the following. If a particular question does not apply, please select “N/A.”
CS1. Ease of filling out FinCEN Supplemental form
CS2. Ease of submitting Request for Research (including USA/FinCEN Case Request Supplement)
CS3. Acknowledging the receipt of your Request for Research
CS4. Convenience of the process
On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate the FinCEN representative who processed your request on the following. If a particular question does not apply, please select “N/A.”
Rep1. Ability to explain the capabilities of FinCEN
Rep2. Ability to answer your questions
Rep3. Keeping you updated about the status of your case
Rep4. Timeliness of responses from the representative
Rep5. Courtesy of representative
On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate the response you received from FinCEN on the following:
Res1. Clarity
Res2. Organization of information
Res3. Relevance to original request
Res4. Thoroughness
Res5. Timeliness
On a scale from “1” to “10,” where “1” is “not at all useful” and “10” is “very useful,” please rate the value of information you received from FinCEN for the following.
If a choice does not apply, please indicate N/A:
Use1. Verifying existing information
Use2. Usefulness of financial information to investigation, if provided
Use3. Helping you identify new leads
Use4. Providing information previously unknown
Use5. Supplementing or expanding known information
Use6. Please provide any suggestions for how FinCEN can improve the analytical reports you receive.
Now we are going to ask you to please consider your experiences with FinCEN with respect to the following:
First, please consider your experiences with FinCEN over the past 12 months. Using a 10-point scale on which “1” means “Very dissatisfied” and “10” means “Very satisfied,” how satisfied are you with FinCEN?
To what extent has FinCEN met your expectations? Please use a 10-point scale on which "1" now means "Falls short of your expectations" and "10" means "Exceeds your expectations."
Forget about FinCEN for a moment. Now, imagine the ideal Financial Intelligence Unit. How well do you think FinCEN compares with that ideal? Please use a 10-point scale on which "1" means "Not very close to the ideal" and "10" means "Very close to the ideal."
FinCEN would like to thank you for your time and participation today. Your feedback is greatly appreciated.
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| File Type | application/msword |
| Author | Computer12 |
| Last Modified By | jcioffi |
| File Modified | 2010-06-14 |
| File Created | 2010-05-27 |