OMB.report

Federal forms, ICRs, and supporting documents

OMB control number

American Customer Satisfaction Index "Customer Satisfaction Surveys"

OMB 1090-0007 · DOI/ASPMB.

OMB 1090-0007

This is a request for a a three-year extension of the generic clearance to conduct customer satisfaction measures of Federal Government programs and services utilizing the methodology of the American Customer Satisfaction Index (ACSI). This extension will allow for continued use of a data-driven, statistically valid approach to understanding customer satisfaction with agency interactions and processes. By using the ACSI methodology, agencies gain important insights about who their customers are and what specifically drives their satisfaction. This allows decision-makers to objectively measure their processes and/or service delivery and use the results to allocate resources more effectively. The ultimate objective is to help agencies become more citizen-centric and achieve higher levels of citizen trust and confidence.

The latest form for American Customer Satisfaction Index "Customer Satisfaction Surveys" expires 2021-09-30 and is listed under ICR 201805-1090-002.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
DocumentType
Form 30835 051221_FEMA_ 30835 051221_FEMA_Risk MAP Meeting_Public survey_FINALForm and Instruction
Form 30835 051221_FEMA_ 30835 051221_FEMA_Risk MAP Meeting_Community Official survey_gbForm and Instruction
1090-0007 60-day FRN 09212021 86FR52492.pdf Supplementary Document
SS_for_1090-0007_Part_A_ 09-14-21 Final.docxSupporting Statement A
SS_for_1090-0007_Part_B_09-14-2021.docxSupporting Statement B
Published 60 Day Notice - ICR 1090-0007 - 86 FR 22701 - 04292021.pdf Supplementary Document
1090-0007 Survey Mapping Document.docx Supplementary Document
1090-0007 Generic Clearance Request Form 09132018.pdf Supplementary Document
OVERVIEW OF THE ACSI BENCHMARK_3-5-13.doc Supplementary Document
GUIDELINES PROVIDED TO AGENCIES.doc Supplementary Document
E._O._13571_Streamlining_Service_Delivery_and_Improving_Customer_Service[1].doc Supplementary Document
CFI_ACSI Methodology.pdf Supplementary Document
ACSI Methodology Paper.pdf Supplementary Document
CTA Comparison for OMB.pdf Supplementary Document
E.O. 12,862.htm Supplementary Document
E.O. 13,450.pdf Supplementary Document
Government Performance Results Act of 1993.pdf Supplementary Document
30835 051221_FEMA_Risk MAP Meeting_Public survey_FINAL Form and Instruction
30835 051221_FEMA_Risk MAP Meeting_Community Official survey_gb Form and Instruction

All Historical Document Collections

Historical document collections
ReferenceFilingReceivedConcludedAction
202109-1090-001 Extension without change of a currently approved collection 2021-09-21 Approved without change
201805-1090-002 Extension without change of a currently approved collection 2018-07-27 Approved with change
201412-1090-003 Revision of a currently approved collection 2015-03-18 Approved without change
201209-1090-001 Revision of a currently approved collection 2012-10-10 Approved with change
200908-1090-001 Extension without change of a currently approved collection 2009-08-19 Approved without change
200904-1090-001 No material or nonsubstantive change to a currently approved collection 2009-04-29 Approved without change