Form 30835 051221_FEMA_ 30835 051221_FEMA_ 30835 051221_FEMA_Risk MAP Meeting_Community Official su

American Customer Satisfaction Index "Customer Satisfaction Surveys"

30835 051221_FEMA_Risk MAP Meeting_Community Official survey_gb.xlsx

30835 051221_FEMA_Risk MAP Meeting_Community Official survey_gb

OMB: 1090-0007

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.










Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for participating in a FEMA Flood Risk meeting. We invite you to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best meeting experience possible.

Thank you for participating in a FEMA Flood Risk meeting. We invite you to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments.

Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!





































Example Desktop
Example Mobile











































































































































































Sheet 2: Model Questions

Model Name
FEMA Flood Risk Meeting - Community Official



Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
No



Pink: Addition
Date







Model Version
NA



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors




























































































































































































































Sheet 3: Custom Questions

Model Name

FEMA Flood Risk Meeting - Community Official


Red & Strike-Through: Delete


Model ID

0


Underlined & Italicized: Re-order

Partitioned

No


Pink: Addition

Date





Blue: Reword













QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label



How satisfied are you with the way the information was presented today? 1 - Not at all satisfied

Y Radio button, scale, no don't know
Satisfaction




2









3









4









5 - Very satisfied








How confident are you that today’s meeting increased your understanding of flood risk? 1 - Not at all confident

Y Radio button, scale, no don't know
Confidence flood risk understanding




2









3









4









5 - Very confident








How confident are you that today’s meeting increased your understanding of actions you can take to reduce your flood risk? 1 - Not at all confident

Y Radio button, scale, no don't know
Confidence actions to take




2









3









4









5 - Very confident








How confident are you in the accuracy of the data shared today? 1 - Not at all confident

Y Radio button, scale, no don't know
Confidence accuracy of data




2









3









4









5 - Very confident








How much do you agree/disagree with the statement below?
I feel more prepared to inform my community about our flood and/or natural hazard risk.
1 - Strongly disagree

Y Radio button, scale, no don't know
Prepared to inform




2









3









4









5 - Strongly agree








Please indicate which, if any, of the following actions you plan to take after the meeting? Select all that apply Request or seek out additional information on natural hazard identification, mitigation, emergency management, etc.

N Checkbox, one-up vertical
Future actions




Encourage others to purchase flood insurance.









Review materials provided during this meeting.









Consider getting flood insurance.









Contribute additional data (e.g., land use plans, wastewater treatment plans, etc.) about my community.









Invite applicable stakeholders to participate in the natural hazard identification and mitigation process.









Use products that provide natural hazard identification/risk information for local land use development and/or permitting.









Communicate changes in flood or other natural hazard risk to the public and strategic stakeholders.









Participate in the hazard mitigation plan or plan update.









Collect comments/feedback from community stakeholders on materials provided at/in conjunction with meetings









Draft or revise my community’s natural hazard outreach plan (i.e., audiences, messaging, methods).









None of the above









Other (please specify)








How much do you agree/disagree with the statements below?
The FEMA flood mapping process is a collaborative effort between FEMA and my community.
1 - Strongly disagree

Y Radio button, scale, no don't know
Mapping was collaborative




2









3









4









5 - Strongly agree








I was kept aware of my community’s progress and next steps. 1 - Strongly disagree

Y Radio button, scale, no don't know
Aware of progress




2









3









4









5 - Strongly agree








FEMA communicated openly using terminology I understand. 1 - Strongly disagree

Y Radio button, scale, no don't know
Communication clear




2









3









4









5 - Strongly agree








I understand what the information shared today means for my jurisdiction. 1 - Strongly disagree

Y Radio button, scale, no don't know
Understand implications




2









3









4









5 - Strongly agree








This meeting took place at a time and location that was convenient for my jurisdiction. 1 - Strongly disagree

Y Radio button, scale, no don't know
Time/place convenient




2









3









4









5 - Strongly agree








How much do you agree/disagree with the statements below?
I now know how to communicate with my FEMA flood mapping point of contact (i.e., the person you would contact if you had a question).
1 - Strongly disagree

Y Radio button, scale, no don't know
Know how to contact




2









3









4









5 - Strongly agree








My FEMA flood mapping partners empower me and my community to prevent and bounce back from a flood and/or other natural hazard. 1 - Strongly disagree

Y Radio button, scale, no don't know
FEMA empowers




2









3









4









5 - Strongly agree








My knowledge about my community’s natural hazard risk is important to FEMA. 1 - Strongly disagree

Y Radio button, scale, no don't know
I matter to FEMA




2









3









4









5 - Strongly agree








What else can FEMA do to better support your community during the FEMA flood mapping process?


N Text area, no char limit
OE_Improve



How many FEMA flood mapping meetings have you attended (including this one)? 1

Y Drop down, select one
How many meetings




2









3









More than 3











































































































































































































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