Form 30835 051221_FEMA_ 30835 051221_FEMA_ 30835 051221_FEMA_Risk MAP Meeting_Public survey_FINAL

American Customer Satisfaction Index "Customer Satisfaction Surveys"

30835 051221_FEMA_Risk MAP Meeting_Public survey_FINAL.xlsx

30835 051221_FEMA_Risk MAP Meeting_Public survey_FINAL

OMB: 1090-0007

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.










Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for participating in a FEMA Flood Risk meeting. We invite you to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best meeting experience possible.

Thank you for participating in a FEMA Flood Risk meeting. We invite you to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments.

Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!





































Example Desktop
Example Mobile











































































































































































Sheet 2: Model Questions

Model Name
FEMA Flood Risk Meeting - Public



Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
No



Pink: Addition
Date







Model Version
NA



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors




























































































































































































































Sheet 3: Custom Questions

Model Name

FEMA Flood Risk Meeting - Public


Red & Strike-Through: Delete


Model ID

0


Underlined & Italicized: Re-order

Partitioned

No


Pink: Addition

Date





Blue: Reword













QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label



How satisfied are you with the way the information was presented today? 1 - Not at all satisfied

Y Radio button, scale, no don't know
Overall - Satisfaction




2









3









4









5 - Very satisfied








How confident are you that today’s meeting increased your understanding of flood risk? 1 - Not at all confident

Y Radio button, scale, no don't know
Overall - Confidence Flood Risk




2









3









4









5 - Very confident








How confident are you that today’s meeting increased your understanding of actions you can take to reduce your flood risk? 1 - Not at all confident

Y Radio button, scale, no don't know
Overall - Confidence Actions take




2









3









4









5 - Very confident








How much do you agree/disagree with the statement below?
I now better understand my flood and/or other natural hazard risk.
1 - Strongly disagree

Y Radio button, scale, no don't know
Service - Understand risk




2









3









4









5 - Strongly agree








I now know if my flood and/or other natural hazard risk changed. 1 - Strongly disagree

Y Radio button, scale, no don't know
Service - Know if risk changed




2









3









4









5 - Strongly agree








I now know my flood zone. 1 - Strongly disagree

Y Radio button, scale, no don't know
Service - Know flood zone




2









3









4









5 - Strongly agree








I now know what my flood zone means/requires. 1 - Strongly disagree

Y Radio button, scale, no don't know
Service - Know flood zone meaning




2









3









4









5 - Strongly agree








I am now aware of my community’s mitigation efforts. 1 - Strongly disagree

Y Radio button, scale, no don't know
Service - Aware of prep




2









3









4









5 - Strongly agree








Please indicate which, if any, of the following actions you plan to take after the meeting? Select all that apply Request or seek out additional information on natural hazard identification, mitigation, emergency management, etc.

N Checkbox, one-up vertical
Future actions




Encourage others to purchase flood insurance.









Review materials provided during this meeting.









Consider getting flood insurance.









None of the above









Other (please specify)








How much do you agree/disagree with the statements below?
The FEMA flood mapping process is a collaborative effort between FEMA and my community.
1 - Strongly disagree

Y Radio button, scale, no don't know
Mapping was collaborative




2









3









4









5 - Strongly agree








I understand the process to resolve concerns with pending flood zone designation for my property. 1 - Strongly disagree

Y Radio button, scale, no don't know
Understand dispute process




2









3









4









5 - Strongly agree








This meeting took place at a time and location that was convenient for me. 1 - Strongly disagree

Y Radio button, scale, no don't know
Convenient




2









3









4









5 - Strongly agree








How much do you agree/disagree with the statements below?
I now know how to communicate with my FEMA flood mapping point of contact (i.e., the person you would contact if you had a question).
1 - Strongly disagree

Y Radio button, scale, no don't know
Know how to contact




2









3









4









5 - Strongly agree








My FEMA flood mapping partners empower me and my community to prevent and bounce back from a flood and/or other natural hazard. 1 - Strongly disagree

Y Radio button, scale, no don't know
FEMA empowers




2









3









4









5 - Strongly agree








What else would you like to share with us to help improve FEMA flood mapping meetings?


N Text area, no char limit
OE_Improve



Which of the following best describes you? Business owner

Y [Threaded comment] Your version of Excel allows you to read this threaded comment; however, any edits to it will get removed if the file is opened in a newer version of Excel. Learn more: https://go.microsoft.com/fwlink/?linkid=870924 Comment: “Please select all that apply” Checkbox, one-up vertical
Role




Home owner









Property owner









Renter











































































































































































































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