COMPASS Survey Results as of 06/18/09

Federal Motor Carrier Safety Administration

FMCSA Portal Survey Summary
As prepared for Ms. Terry Shelton,
Associate Administrator for Research & Information Technology
As prepared by Adam Schlicht
Management Analyst, IT Planning & Project Management
Email: [email protected]
Phone: 202-366-4441

June 8, 2009

FMCSA Portal Survey Results: May 2009

►The FMCSA Portal Single Sign On Release was
deployed in Winter 2009 after the January Portal
Survey
►The survey was again activated in May 2009
►Current number of registered Portal users (as of
June 8, 2009:
• Enforcement users – 4,571
(50% increase since January 2009)
• Company/Industry users – 2,047
(99% increase since January 2009)

►Number of surveys taken: 579
1

1

General satisfaction with the FMCSA Portal
How would you rate the FMCSA Portal in terms of general satisfaction?
Answer

Jan. 2009
Count

Jan. 2009
%

May 2009
Count

May 2009
%

5 - Excellent

112

21%

142

25%

4

232

44%

268

46%
21%

3

137

26%

122

2

35

7%

29

5%

1 - Poor

11

2%

18

3%

21%

} 71 %
(+6%)

5%
3%

25%
46%

May 2009
2

General expectations of the FMCSA Portal
How would you rate the FMCSA Portal in terms of meeting your expectations?
Answer

Jan. 2009
Count

Jan. 2009
%

May 2009
Count

May 2009
%

5 - Excellent

114

22%

135

23%

4

210

40%

269

46%

3

136

26%

110

19%

2

47

9%

45

8%

1 - Poor

20

4%

20

3%

19%

} 69 %
(+7%)

8%
3%

23%
46%

May 2009
3

2

FMCSA Portal as a tool for accessing information
How well does the FMCSA Portal compare to your previous way of getting and using the
information you need?

Answer

Jan. 2009
Count

Jan. 2009
%

May 2009
Count

May 2009
%

5 - Excellent

204

38%

272

47%

4

168

32%

168

29%

3

93

18%

91

16%

2

39

7%

27

5%

1 - Poor

23

4%

21

4%

16%

} 76 %

(+6%)

5%
4%

29%
47%

May 2009
4

Ease of use of the FMCSA Portal
How would you rate the FMCSA Portal in terms of how easy it is to use?

Answer

Jan. 2009
Count

Jan. 2009
%

May 2009
Count

May 2009
%

5 - Excellent

151

29%

186

32%

4

212

40%

214

37%

3

100

19%

116

20%

2

41

8%

43

7%

1 - Poor

23

4%

20

3%

20%

} 69 %

(No change)

7%
3%

32%
37%

May 2009
5

3

Presenting Information in the FMCSA Portal
How would you rate the FMCSA Portal in terms of how the information is presented?

Answer

Jan. 2009
Count

Jan. 2009
%

May 2009
Count

May 2009
%

5 - Excellent

130

25%

168

29%

4

221

42%

232

40%

3

126

24%

123

21%

2

35

7%

38

7%

1 - Poor

15

8%

18

3%

} 69 %

(+2%)

7%

21%

3%

29%
40%

May 2009
6

Information offered on the FMCSA Portal
How would you rate the FMCSA Portal in terms of it offering the information you need?

Answer

Jan. 2009
Count

Jan. 2009
%

May 2009
Count

May 2009
%

5 - Excellent

121

23%

180

31%

4

206

39%

244

42%

3

144

27%

108

19%

2

39

7%

32

6%

1 - Poor

17

3%

15

3%

19%

} 73 %

(+11%)

6%
3%

31%
42%

May 2009
7

4