Before you hang up, could you please answer 3 short questions to help us improve our service to you? It will take less than two minutes of your time and is completely confidential and anonymous.
1.) First, we’d like to know what you think of the recorded information we provide.
a.) If we had the topic you were looking for and it answered your question, press 1.
If we had the topic but it didn’t answer your question, press 2.
If we didn’t have the topic you were looking for, press 3.
2.) Second, would you call us again to obtain government information?
a.) If yes, press 1.
If no, press 2.
3.) Finally, how did you hear about our service? We’re going to give 6 choices. If it was from:
a.) The phone book or directory assistance, press 1.
b.) Referral by another government agency, press 2.
Television ad, press 3.
Magazine or newspaper ad, press 4.
Internet web site, press 5.
f.) and for all others, press 6.
To repeat the choices, press *.
This concludes our survey. If you would like to leave us any other comments, please press #. Thank you for taking the time to help us. Good-bye.
Survey for callers answered by agents.
Before you hang up, could you please answer 4 short questions to help us improve our service to you? It will take less than two minutes of your time and is completely confidential and anonymous.
1.) Do you believe the agent answered your question or provided the information or referral you needed?
a.) If Yes, press 1.
If No, press 2.
2.) Next, how would you rate the agent, in terms of courteous and professional service? If you received:
Excellent service, press 1.
Average service, press 2.
Poor service, press 3.
3.) Now, would you call us again to obtain government information?
a.) If yes, press 1.
If no, press 2.
4.) Finally, how did you hear about our service? We’re going to give you 6 choices. If it was from the:
a.) Phone book or directory assistance, press 1.
Referral by another government agency, press 2
Television ad, press 3.
Magazine or newspaper ad, press 4.
Internet web site, press 5.
and for all others, press 6.
To repeat the choices, press *.
This concludes our survey. If you would like to leave us any other comments, please press #. Thank you for taking the time to help us. Good-bye.
| File Type | application/msword |
| File Title | Customer Satisfaction Survey |
| Author | Tonyalberes |
| Last Modified By | cherriapday |
| File Modified | 2010-03-01 |
| File Created | 2010-03-01 |