2006-2009 Appendix A Generic Clearance Project Listing

Page 7 of 7

APPENDIX A - Office of Management and Budget (1545-1432)

INTERNAL REVENUE SERVICE, STATISTICS OF INCOME

Clearance to Conduct Customer Satisfaction Research

Listing of Projects Submitted for Approval (2006 – 2009)

*Ongoing **Cancelled	Estimated	Actual	Estimated	Actual		Response
Submission # Subject of Study	Cost	Cost	Burden	Burden	Difference	Rate (%)

18	2006	e-Services Survey	$110,618	$110,618	418	474	-56	59%
19		LMSB CAP Survey	$46,000	$46,000	5	5	0	73%
20		Practitioner Survey	$77,160	$77,160	555	397	158	37%
21		Toll Free Survey	$113,560	$113,560	5270	2810	2460	36%
22		ACS Survey	$89,689	$89,689	867	568	299	41%
23		Field Survey	$222,107	$246,626	7050	11575	-4525	8%
24		Innocent Spouse	$90,000	$79,689	223	302	-79	32%
25		CSCO Survey	$90,000	$93,656	211	385	-174	21%
26		CC Exam Survey	$79,421	$77,176	212	439	-227	21%
27		Adjustments Survey	$114,975	$107,336	407	621	-214	26%
28		Estate/Gift Survey	$126,680	$126,680	475	318	157	32%
29		AUR Survey	$89,000	$90,019	222	124	98	30%
30		SPEC Survey	$199,415	$199,455	572	590	-18	55%
31	2007	CSCO Survey	$67,391	$99,319	211	309	-98	20%
32		Collection Survey	$116,150	$168,613	309	591	-282	18%
33		CC Exam Survey	$76,435	$104,250	211	355	-144	25%
34		AUR Survey	$81,690	$104,868	198	302	-104	28%
35		ACS Survey	$87,138	$118,391	1214	598	616	43%
36		Exam Survey	$112,000	$139,485	414	385	29	33%
37	*	Understanding Taxes Web Survey	$118,000		1883		1883	2%
38		IVR Website Help Desk Study	$4,876	$4,876	80	126	-46	10%
39		Collection Improvement Survey	$13,000	$13,000	96	129	-33	60%
40		ACS Survey	$92,003	$89,689	208	495	-287	39%
41		C&I 2007 Tax Forum Focus Group/Survey	$44,945	$44,945	451	331	120	53%
42		Implementation Plan Survey	$8,575	$818	458	46	412	26%
43		Compliance Check Survey	$0	$0	48	2	46	13%
44	**	Educational Letters	$0	$0	36	0	36	0%
45		2008 Field Assistant Survey Card	$221,071	$224,252	9400	11308	-1908	7%
46		Industry Case Customer Survey	$260,000	$240,000	250	366	-116	67%
47	*	GE Exam	$170,000		134		134	50%
48	*	AUR Focus Group	$8,653		40		40	30%
49	*	Adjustments Focus Group	$8,653		50		50	30%
50	*	CC Exam Focus Group	$8,653	63709	40	396	-356	26%
51	*	CSCO Focus Group	$11,902	95320	40	259	-219	30%
52	*	ICAS Survey	$0		10743		10743	30%
53	*	e-Help Desk	$102,714		924		924	60%
54		2008 SIS Survey	$0	$0	27	17	10	40%

APPENDIX A - Office of Management and Budget (1545-1432)

INTERNAL REVENUE SERVICE, STATISTICS OF INCOME

Clearance to Conduct Customer Satisfaction Research

Listing of Projects Submitted for Approval (2006 – 2009)

*Ongoing **Cancelled	Estimated	Actual	Estimated	Actual		Response
Submission # Subject of Study	Cost	Cost	Burden	Burden	Difference	Rate

55		Appeals Study	$78,532	$78,532	125	163	-38	34%
56		2007 Tax Professional Study	$273,420	$253,938	1980	838	1142	38%
57		ACS Study	$102,000	$104,352	264	139	125	19%
58		PPS Study	$115,000	$88,940	555	373	182	37%
59	*	CSCO Study	$135,000	$95,320	177	259	-82	30%
60	*	AUR Study	$95,000		141		141	60%
61		Toll Free Survey	$115,773	$115,773	5070	5070	0	36%
62	*	Innocent Spouse	$8,100		223		223	60%
63	*	CC Exam	$78,443		212		212	60%
64	*	Adjustments	$108,995		408		408	60%
65		TAS FY08 CS Survey	$769,841	$529,497	2500	2572	-72	36%
66	*	EP/EO CS Survey	$275,000		1812		1812	50%
67	*	Estate/Gift Survey	$80,832		52		52	60%
68		TE/GE Toll Free Survey	$62,557	$62,557	52	52	0	50%
69	*	International Customer Survey	$163,278		600		600	60%
70	*	SBSE Field Exam Study	$80,832		426		426	60%
71	*	Web-based Training 2008-2009	$511,400		417		417	30%
72		W&I Tax Professional Survey	$163,278	$163,278	1167	1032	135	33%
73	*	OIC 2008 SB/SE Survey	$88,000		300		300	50%
74		NPF Feedback Survey	$13,420	0	750	248	502	27%
75	*	Excise Tax Survey	$85,775		215		215	60%
76	*	Employment Tax Survey	$85,775		177		177	60%
77		Customer Base Survey	$353,536	359,714	2758	1150	1608	29%
78		Form 994 Program	$6,728	$7,000	623	717	-94	50%
	2008
79	*	AUR Study	$85,432		198		198	60%
80		Spec National Partner Study	$199,212	$205,033	842	842	0	79%
81		(Transferred to Cognitive SOI-281)
82	*	CSCO Study	$76,215		211		211	60%
83	*	ACS Study	$87,511		910		910	60%
84	*	Field Collection Study	$107,530		308		308	60%
85	*	CCE Study	$80,323		211		211	60%
86	*	Private Debt Collection	$128,366		584		584	45%
87		C&L Customer Survey	$35,470	$190	451	200	251	45%
88		CAP 2009 Web Survey	$46,000	$46,000	13	7	6	65%
89		Implementation Plan Survey	$8,563	$8,563	58	58	0	29%
90	*	Retirement Plan Workshop Survey	$0		35		35	95%

APPENDIX A - Office of Management and Budget (1545-1432)

INTERNAL REVENUE SERVICE, STATISTICS OF INCOME

Clearance to Conduct Customer Satisfaction Research

Listing of Projects Submitted for Approval (2006 – 2009)

*Ongoing **Cancelled	Estimated	Actual	Estimated	Actual		Response
Submission # Subject of Study	Cost	Cost	Burden	Burden	Difference	Rate

91	*	COLDS FAQ IRS.gov Study	$258		388		388	1%
92	*	LMSB 2008 Customer Survey	$365,808		250		250	60%
93		IRS.gov Survey	$4,876	$2,500	80	222	-142	60%
94		Understanding Taxpayer Needs Online/Mail Survey	$67,125	67,125	1390	2000	1390	59%
95		Appeals Customer Survey	$278,000	$157,658	138	337	199	34%
96		TAS 2008 Customer Survey-PRA Update Burden	$629,785	$611,889	3025	2497	528	32%
97	*	W&I 2008 Toll-Free Study	$71,185		339		339	68%
98	*	2009 e-help Telephone Survey	$116,757		853		853	60%
99	*	TEGE Toll-Free Option 2	$63,066		52		52	60%
100	*	Spec Local/National Partner Option 2 Study	$211,376		842		842	60%
101	*	Injured Spouse Survey Study	$112,202		622		622	60%
102		SB/SE Tax Professional Survey	$350,766	350766	669	864	-195	35%
103	*	NRP Customer Satisfaction Survey	$8,465		667		667	60%
104		GLD Customer Satisfaction Survey	$57,881	0	27	35	-8	55%
105		ID Theft Survey	$500	732	31	27	4	37%
106		Educational Letters Survey	$0	$0	19		19	15%
107		Compliance Check Survey	$0	$0	7		7	15%
108	*	National Phone Forums	$28,329		827		827	50%
109	*	ACS Survey	$101,692		867		867	60%
110	*	ACS Support Survey	$104,352		110		110	60%
111	*	CSCO Survey	$13,286		278		278	60%
112	*	AUR Survey	$93,104		141		141	60%
113	*	Media & Pub Survey	$130,000		1787		1787	60%
114	*	Practitioner Priority Survey	$88,940		555		555	60%
115	*	e-Service Survey	$89,529		519		519	59%
116	*	Cash Economy Web Survey	$150,000		333		333	2%
117		2009 SIS Survey	$0	$0	25		25	40%
118	*	SB/SE Employment Base Survey	$366,791		928		928	60%
119		TACT Phase I Notice Web Survey	$13,700	15605	400	473	-73	70%
120	*	AUR OMB 2009	$112,404		198		198	60%
121	*	ACS OMB 2009	$90,237		910		910	60%
122	*	CCE OMB 2009	$107,423		211		211	60%
123	*	CSCO OMB 2009	$103,498		211		211	60%
124	*	SBSE Field Collection Study	$134,666		308		308	60%
125	*	SPEC Partner 2009 Study	$211,376		779		779	85%

APPENDIX A - Office of Management and Budget (1545-1432)

INTERNAL REVENUE SERVICE, STATISTICS OF INCOME

Clearance to Conduct Customer Satisfaction Research

Listing of Projects Submitted for Approval (2006 – 2009)

*Ongoing **Cancelled	Estimated	Actual	Estimated	Actual		Response
Submission # Subject of Study	Cost	Cost	Burden	Burden	Difference	Rate

126	*	Excise Survey SBSE	$131,268		177		177	60%
127	*	Employment Survey SBSE	$112,059		215		215	60%
128	*	Advancing E-File Phase II	$158,532		783		783	60%
129	*	CC Exam 2009	$124,426		212		212	60%
130	*	Innocent Spouse	$82,510		223		223	60%
131	*	Centralized Liens Study	$95,000		147		147	60%
132	*	Adjustments Study	$111,115		408		408	60%
133	*	LITC Client Study	$0		604		604	50%
134	2009	Advancing E-File Preparer Study	$149,319		593		593	55%
135	*	Form 2290 E-File Survey	$74,404		227		227	55%
136	*	1120/1130S CS Survey	$139,227		440		440	57%
137	*	SBSE Estate/Gift Survey	$102,337		475		475	60%
138	*	Corporate Compliance Survey	$175,785		150		150	60%
139	*	Communication & Liaison Post Tax Forum Survey	$35,470		451		451	53%
140	*	Needs of International Customers Survey	$6,025		10		10	10%
141	*	Centralized Liens Study	$89,000		80		80	50%
142	*	Advancing E-File Phase II Conjoint	$234,000		1070		1070	70%
143		Field Exam 2009	$90,608		468		468	60%
144	*	MP External Customer Survey	$130,058		937		937	35%
145	*	OIC 2009 Survey	$104,234		200		200	50%
146	*	Taxpayer Resources & Services Benchmark	$135,000		2570		2570	35%
147	*	Indian Tribal Governments Survey	$8,844		58		58	50%
148	*	Tax Practitioner Survey (mix mode)	$163,278		1212		1212	35%
149	*	CP21C Notice Study	$3,900		900		900	50%
150	*	MLI External Stakeholders Survey	$350		56		56	50%
151	*	Contact Center Telephone Survey	$125,000		458		458	25%
152	*	TIGTA Preparers Tax Forum Survey	$60		100		100	80%`1
153	*	e-IRS Room Survey	$2,500		336		336	85%
154	*	Solution Saturday Exit Survey	$4,000		23		23	35%
155	*	Needs Taxpayers Living Abroad Phone/Web Survey	$225,000		2400		2400	5%
156	*	Audit Reconsideration Survey	$6,940		275		275	50%
157	*	Taxpayer Attitude Survey	$23,000		294		294	5%
158	*	Market Segment Survey	$545,000		808		808	50%