Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
ICR 200911-1545-013 · OMB 1545-1432 · Historical Active
⚠️ Notice: This information collection may be outdated. More recent filings for OMB 1545-1432 can be found here:
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Extension without change of a currently approved collection
No
Regular
Approved without change
01/14/2010
11/17/2009
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
01/31/2013
36 Months From Approved
01/31/2010
1,000,000
0
1,000,000
150,000
0
150,000
0
0
0
This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.
US Code:
26 USC 6103
Name of Law: Confidentiality and disclosure of returns and return information
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Appendix B CS OMB Consolidated Follow-up Rpt 2007-2009-copy .doc
CS-12-379 U.S. Hispanic Phone Survey