Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
ICR 200911-1545-013
OMB: 1545-1432
Federal Form Document
⚠️ Notice: This information collection may be outdated. More recent filings for OMB 1545-1432 can be found here:
Voluntary Customer Surveys to
Implement E.O. 12862 Coordinated by the Corporate Planning and
Performance Division on Behalf of All IRS Operations Functions
Extension without change of a currently approved collection
This is a generic clearance for an
undefined number of customer satisfaction and opinion surveys and
focus group interviews to be conducted over the next three years.
Surveys and focus groups conducted under the generic clearance are
used by the Internal Revenue Service to determine levels of
customer satisfaction as well as determining issues that contribute
to customer burden. This information will be used to make quality
improvements to products and services.
US Code:
26
USC 6103 Name of Law: Confidentiality and disclosure of returns
and return information
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
Appendix B CS OMB Consolidated Follow-up Rpt 2007-2009-copy .doc
CS-12-379 U.S. Hispanic Phone Survey