CS-11-284 - Customer Satisfaction & Risk Assessment Research; CS-11-288 - Quantitative Survey Screener and W&I/Business Surveys for Internal Revenue Service

Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1545-1432 can be found here:

Documents and Forms

Document Name Document Type
CS-11-284.doc Other-Survey
CS-11-288 Forrester IRS Segmentation - W_I SURVEY 7 22 11_Final.docx Other-Survey
CS-11-288 Forrester IRS Segmentation - Survey SCREENER 7 22 11_ Final.docx Other-Survey
CS-11-288 Forrester IRS Segmentation - BIZ SURVEY 7 22 11_Final.docx Other-Survey
CS-11-284 Cover Sheet.docx CS-11-284 - Justification Statement IC Document
CS-11-284 Supporting Statement.docx CS-11-284 - Supporting Statement IC Document
CS-11-288 - Justification Statement.doc CS-11-288 - Justification Statement IC Document
CS-11-288 - Supporting Statement.docx CS-11-288 - Supporting Statement IC Document

Information Collection (IC) Details

IC Title:	CS-11-284 - Customer Satisfaction & Risk Assessment Research; CS-11-288 - Quantitative Survey Screener and W&I/Business Surveys for Internal Revenue Service	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey	CS-11-284.doc	No		Paper Only
Other-Survey	CS-11-288 Forrester IRS Segmentation - W_I SURVEY 7 22 11_Final.docx	Yes	Yes	Fillable Fileable
Other-Survey	CS-11-288 Forrester IRS Segmentation - Survey SCREENER 7 22 11_ Final.docx	Yes	Yes	Fillable Fileable
Other-Survey	CS-11-288 Forrester IRS Segmentation - BIZ SURVEY 7 22 11_Final.docx	Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Taxation Management

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 10,750	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 44 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	10,750	10,750
Annual IC Time Burden (Hours)	3,600	3,600
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
CS-11-284 - Justification Statement	CS-11-284 Cover Sheet.docx	08/17/2011
CS-11-284 - Supporting Statement	CS-11-284 Supporting Statement.docx	08/17/2011
CS-11-288 - Justification Statement	CS-11-288 - Justification Statement.doc	08/17/2011
CS-11-288 - Supporting Statement	CS-11-288 - Supporting Statement.docx	08/17/2011

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.