CS-10-211 - Users of IRS GLD Services and Products 2010

OMB Submission 2010 GLD Customer Satisfaction Evaluation

5/25/2010

Attachment I: Primary Agency Liaison Cover letter

Dear <participant>

Recently you were contacted about the IRS Governmental Liaison and Disclosure (GLD) evaluation process. At this time we are requesting your help in gathering information about your agency’s work with IRS GLD. We would like your input, as well as input from others within your agency.

The GLD evaluation is being administered in two parts.

• The first part, “Customer Satisfaction Evaluation for Primary Agency Liaison 2010,” is attached and is directed to you for completion as an agency liaison.

• The second part, “Customer Satisfaction Evaluation for Users of IRS GLD Services and Products” will be sent to you separately, with instructions on distributing to other product users.

As a primary liaison with the IRS, you can provide important feedback to help improve the services provided by your IRS GLD Primary Contact, as well as improving the data exchange program. Your help gathering information during the second part of the process will improve the products and services used within your agency.

Please complete the attached evaluation and send it by 6/25/10 to the following email address:

[email protected]

The IRS Research organization will analyze the evaluation responses. Individual responses will be not be shared. Only aggregate results will be provided to the IRS Office of Governmental Liaison and Disclosure.

If you have any questions concerning the evaluation administration, please contact:

John Kennedy of SB/SE Research at 856-237-7996

Questions concerning the evaluation content may be directed to:

Pamela Kozik of CLD at 860-756-4755.

Thank you for your help with the 2010 evaluation of GLD services. We appreciate your time and assistance in providing this valuable feedback.

Thank you,

The IRS GLD Customer Satisfaction Evaluation Team

Attachment II: Primary Agency Liaison Evaluation

Attachment III: Users of Products and Services Evaluation

Attachment IV: Users of Products and Services Cover letter

Dear <participant>,

This is the second part of a request for your help in gathering information about your agency’s work with IRS Governmental Liaison and Disclosure (GLD). We would like your input, as well as input from others within your agency.

Please review the attached “Customer Satisfaction Evaluation for Users of IRS GLD Services and Products,” and

• forward that evaluation for completion by anyone within your agency who receives any of the IRS Governmental Liaison and Disclosure services or products addressed in the evaluation

• ask those completing the evaluation to respond to all relevant questions and to provide comments as needed

• complete the evaluation yourself, including comments as needed.

Feedback from these customers and you will help us determine how to improve services and products provided by Governmental Liaison and Disclosure.

Please complete your evaluation and send it by 5/21/10 to the email address below. Please ask those in your agency who complete the “Customer satisfaction Evaluation for Users of IRS GLD Services and Products” to send their evaluations to the same address.

[email protected]

The IRS Research organization will analyze the evaluation responses. Individual responses will not be shared. Only aggregate results will be provided to the IRS Office of Governmental Liaison and Disclosure.

If you have any questions concerning the evaluation administration, please contact:

John Kennedy of SB/SE Research at 856-237-7996

Questions concerning the evaluation content may be directed to:

Pamela Kozik of CLD at 860-756-4755.

Thank you for your help with the 2010 evaluation of GLD services. We appreciate your time and assistance in providing this valuable feedback.

Thank you,

The IRS GLD Customer Satisfaction Evaluation Team

Attachment V: Follow-up / Reminder notice

Dear <participant>,

Recently, we sent the IRS Governmental Liaison and Disclosure (GLD) Customer Satisfaction Evaluation for you to complete. Our objective is to survey as many participants as possible who are familiar with the services provided by the GLD organization.

If you have not already sent in your response, please send it to the email address listed below.  Your feedback is important to us.  We will use it to improve the services and products we provide to you.  We appreciate you taking the time to complete the evaluation and return it to the email address listed below no later than 6/25/10.    

 

[email protected]

 

Responses will no be shared.  Only aggregate results will be provided to the IRS Office of Governmental Liaison and Disclosure.    

If you have any questions concerning the evaluation administration, please contact:

John Kennedy of SB/SE Research at 856-237-7996

Questions concerning the evaluation content may be directed to:

Pamela Kozik of CLD at 860-756-4755.

Thank you for your help with the 2010 evaluation. We appreciate your time and assistance in providing this valuable feedback.

Thank you,

The IRS GLD Customer Satisfaction Evaluation Team

Attachment VI: GLD Agency Enrollment Form