CS-09-166C - Summary of Changes.

CS-09-166C - Summary of change to burden.doc

Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

CS-09-166C - Summary of Changes.

OMB: 1545-1432

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CS-09-166C

OMB Package CS-09-166C

LMSB Customer Satisfaction Study



Justification for Proposed Changes to Approved Survey Instrument

LMSB contracts with Pacific Consulting Group to administer the survey and analyze the results. PCG subcontracts with Schulman, Ronca, Bucuvalis, Inc (SRBI) to conduct the data gathering via telephone from a scripted survey.


On return of the data to PCG from SRBI it was discovered that the actual time taken for a taxpayer to respond to the survey was substantially longer than previous experience. Therefore the estimated burden hours in the original request for survey approval were understated.


The change to the original document is limited to the paragraph “Estimated Burden Hours.”


Originally:

total hours would be 286 hours.


Industry Customers 1200 x 10 minutes/60 = 200 hours

Coordinated Industry Customers 200 x 10 minutes/60 = 33 hours

Combined Non-Response Customers 1052 x 3 minutes/60 = 53 hours.*


Amended:


total hours would be 448 hours.


Industry Customers 1200 x 15.5 minutes/60 = 310 hours

Coordinated Industry Customers 200 x 25.5 minutes/60 = 85 hours

Combined Non-Response Customers 1052 x 3 minutes/60 = 53 hours.*


File Typeapplication/msword
File TitleDescription of changes to Survey
AuthorBXFLB
Last Modified By8jvcb
File Modified2010-04-27
File Created2010-04-27

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