www.uscis.gov Information Gathering Project

Generic Clearance of Customer Service Surveys

M-740, focus group questionaire

www.uscis.gov Information Gathering Project

OMB: 1615-0077

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Department of Homeland Security
U.S. Citizenship and Immigration Services

M-740, USCIS.gov Information Gathering
Questionnaire
What is your education level?

What is your age?
18-25

Not a high school graduate

26-35

High school graduate or equivalent

36-50

Some college or associates degree

51-60

Bachelor's degree

61+

Graduate or professional degree

How many hours do you spend on the Internet
per week?
0
1 to 2

How often have you used USCIS.gov in the past
year?

DRAFT
Never

Rarely (1-6 times/year)

3 to 10

Occasionally (1-2 times/month)

11 to 25

Regularly (1-2 times/week)

Over 25

Often (1-2 times/day)

Are you a:
USCIS Employee

From what sources do you most often get your
immigration information? (List in order.)

AILA Representative
CBO Representative
Local or State Government Representative
Federal Government Representative
USCIS Applicant

No. 1
No. 2
No. 3
No. 4
No. 5

Other

1. What information do you most often seek from USCIS?

M-740 (Rev. 04/07/09)

Questionnaire (Cont'd)
2. How do you currently find what you are looking for on the USCIS.gov site? (i.e., search engines,
homepage navigation, following links provided by an external source)

DRAFT

3. What is not on our current Web site that should be?

4. What type of improvements would you like to see on the Web site?

5. What type of things would you like to see on the homepage in particular?

M-740 (Rev. 04/07/09) Page 2


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