Generic Clearance of Customer Service Surveys

Forms and Documents

Document Name	Status
PTA - Draft.doc Supplementary Document	2010-03-01
OMB 83-C.PDF Justification for No Material/Nonsubstantive Change	2010-03-01
OMB-9 Supp Statement FINAL 2-23-10.doc Supporting Statement A	2010-03-01
Reference citations.doc Supplementary Document	2007-06-12

IC Document Collections

IC ID	Document Title	Status
189084	www.uscis.gov Information Gathering Project Other-survey	Modified

ICR Details

OMB Control No: 1615-0077	ICR Reference No: 201003-1615-002
Status: Historical Active	Previous ICR Reference No: 200905-1615-001
Agency/Subagency: DHS/USCIS	Agency Tracking No:
Title: Generic Clearance of Customer Service Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/17/2010
	Date Received in OIRA: 03/04/2010
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2012	05/31/2012	05/31/2012
Responses	15,270	0	15,170
Time Burden (Hours)	7,675	0	7,625
Cost Burden (Dollars)	0	0	0

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Abstract: USCIS will conduct various customer satisfaction activities to meet the requirements of E.O. 12862, to provide improved services, and to enhance our strategic planning capabilities. The information collected will be used by USCIS to determine where and to what extent services need to be improved or developed. These surveys may lead to policy changes to enhance or streamline the overall operations of USCIS and to modify its strategic planning objectives and/or customer service standards.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Government Performance and Results Act (GPRA)
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 14288	03/27/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 32302	06/12/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
www.uscis.gov Information Gathering Project

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	15,270	15,170	0	100	0	0
Annual Time Burden (Hours)	7,675	7,625	0	50	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: USCIS is adding a new survey called "Internal Policy Review for Stakeholders." As part of the first agency-wide internal policy review conducted since the inception of USCIS, the internal policy review stakeholder survey will be used by USCIS to prioritize areas of agency policy and guidance that need to be improved in line with the desires of USCIS stakeholders. USCIS is requesting an immediate review of this survey because, in keeping with the Administration’s Open Government initiative, USCIS cannot begin this policy review without input from the community it serves. USCIS anticipates the survey lasting one week

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Annual Cost to Federal Government: $608,496

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/04/2010

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