Voluntary Customer Satisfaction Survey to Implement Executive Order 12862

Forms and Documents

Document Name	Status
Survey Justification.doc Justification for No Material/Nonsubstantive Change	2010-06-09

IC Document Collections

IC ID	Document Title	Status
195381	Mail In Order For Savings Bonds Applcation Other-Survey	New
193211	Government Agency Investment Services (GAIS) 2010 Customer Satisfaction Survey Other-survey	New
193194	Public Debt Accounting and Reporting System (PARS) 2010 Customer Satisfaction Survey Other-Survey	New
192124	2010 TreasuryDirect Customer Satisfaction Survey Other-Survey	Unchanged
183742	Matured Unredeemed Bonds (MUD) Message Box Survey Other-Message	Unchanged
182901	Voluntary Customer Satisfaction Survey to Implement Executive Order 12862 Other-Survey	Unchanged

ICR Details

OMB Control No: 1535-0122	ICR Reference No: 201006-1535-002
Status: Historical Active	Previous ICR Reference No: 200705-1535-006
Agency/Subagency: TREAS/BPD	Agency Tracking No:
Title: Voluntary Customer Satisfaction Survey to Implement Executive Order 12862
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/16/2010
	Date Received in OIRA: 06/10/2010
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2010	11/30/2010	11/30/2010
Responses	7,000	0	7,000
Time Burden (Hours)	876	0	876
Cost Burden (Dollars)	0	0	0

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Abstract: Voluntary Survey to determine customer satisfaction.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 44	03/07/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 41104	07/26/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
Voluntary Customer Satisfaction Survey to Implement Executive Order 12862
Matured Unredeemed Bonds (MUD) Message Box Survey
Mail In Order For Savings Bonds Applcation
Government Agency Investment Services (GAIS) 2010 Customer Satisfaction Survey
Public Debt Accounting and Reporting System (PARS) 2010 Customer Satisfaction Survey
2010 TreasuryDirect Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	7,000	7,000	0	0	0	0
Annual Time Burden (Hours)	876	876	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/10/2010

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