Government Agency Investment Services (GAIS) 2010 Customer Satisfaction Survey

Government Agency Investment Services (GAIS)
2010 Customer Satisfaction Survey
State and Local Government Series (SLGS) Program
OMB No. 1535-0122
You have been selected to take part in a survey conducted by the Bureau of the Public Debt (BPD), Office of Public Debt Accounting.
Please take some time and provide us with your opinions for the following statements. Your responses will help us enhance our customer
service along with our system environment. Please note that an agency may not conduct or sponsor, and the public is not required
to respond to, a collection that does not display a currently approved OMB control number.

If you have any questions, please email them to [email protected].
1.

How frequently do you process SLGS transactions?
Daily

Weekly

Monthly

Quarterly

Yearly

Not Applicable

If you have selected not applicable, you are done with this survey.
Satisfaction with the SLGS Customer Service Representative
2.

Rate the courteousness.
Excellent

3.

Not Applicable

Good

Fair

Poor

Very Poor

Not Applicable

Good

Fair

Poor

Very Poor

Not Applicable

Good

Fair

Poor

Very Poor

Not Applicable

Fair

Poor

Very Poor

Not Applicable

Fair

Poor

Very Poor

Not Applicable

Rate the resolution time for issues addressed.
Excellent

7.

Very Poor

Rate the availability.
Excellent

6.

Poor

Rate the knowledge.
Excellent

5.

Fair

Rate the helpfulness.
Excellent

4.

Good

Good

Rate your overall satisfaction.
Excellent

Good

8.

What customer satisfaction aspect do you like most?

9.

What customer satisfaction aspect do you like least?

E5.1

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Government Agency Investment Services (GAIS)
2010 Customer Satisfaction Survey
State and Local Government Series (SLGS) Program
OMB No. 1535-0122

Satisfaction with the SLGSafe System
10.

Rate the ease of performing transactions. 
Excellent

11.

Not Applicable

Good

Fair

Poor

Very Poor

Not Applicable

Good

Fair

Poor

Very Poor

Not Applicable

Fair

Poor

Very Poor

Not Applicable

Fair

Poor

Very Poor

Not Applicable

Poor

Very Poor

Not Applicable

Good

Rate the response time.
Excellent

15.

Very Poor

Rate the availability.
Excellent

14.

Poor

Rate the reliability.
Excellent

13.

Fair

Rate the usefulness of inquiry processing.
Excellent

12.

Good

Good

Rate your overall satisfaction with SLGSafe.
Excellent

Good

Fair

16.

What SLGSafe features do you like most?

17.

What system features do you like least?    

18.

If offered, would you be interested in learning more about SLGS?
Yes

19.

If offered, would you be interested in additional SLGSafe system training?
Yes

20.

No

No

Additional Comments:

E5.2