Public Debt Accounting and Reporting System (PARS) 2010 Customer Satisfaction Survey

Public Debt Accounting and Reporting System (PARS)
2010 Customer Satisfaction Survey
OMB No. 1535-0122
Thank you for using PARS. You have been selected to take part in this three-page survey conducted by the Bureau of the Public Debt
(BPD), Office of Public Debt Accounting. Please take some time and provide us with your opinions for the following statements. Your
responses will help us enhance our current system or analyze a replacement system to serve you better. Please note that an agency
may not conduct or sponsor, and the public is not required to respond to, a collection that does not display a currently
approved OMB control number.
If you have any questions, please email them to [email protected].

Satisfaction with the PARS System
1. Rate the ease of accessing PARS.
Excellent

Above Average

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

2. Rate the ease of navigation.
Excellent

Above Average

3. Rate the response time of navigating.
Excellent

Above Average

4. Rate the ease of entering transactions.
Excellent

Above Average

5. Rate the ease of entering and balancing a batch.
Excellent

Above Average

6. Rate the ease of changing a batch.
Excellent

Above Average

7. Rate the ease of deleting a batch.
Excellent

Above Average

8. Rate the usefulness of inquiry results.
Excellent

Above Average

9. Rate the ease of using the screens.
Excellent

Above Average

10. Rate the reliability of performance.
Excellent

Above Average

11. Rate the availability of the system.
Excellent

Above Average

12. Rate the ease of submitting a job.
Excellent

Go to page 2.

Above Average

Public Debt Accounting and Reporting System (PARS)
2010 Customer Satisfaction Survey
OMB No. 1535-0122

13. Rate the usefulness of the reports requested.
Excellent

Above Average

Average

Substandard

Not Applicable

14. Rate the technical support you receive from BPD (new passwords, reset passwords, etc.).
Excellent

Above Average

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

15. Rate your overall satisfaction with PARS?
Excellent

Above Average

16. What type of transactions do you report?
Savings Bonds
Both

Marketable
Other

17. What do you like about PARS? (Check all that apply.)
Efficiency
Maintainability
Security
Reliability

Effectiveness
Productivity
Availability
Other (Explain in #21.)

18. How frequently do you use PARS?
Daily
Monthly

Weekly
Less than monthly

19. Would you like PARS User training?
Yes

No

20. Which organization do you represent?
Federal Reserve Bank
BPD - Office of Public Debt Accounting
BPD - Office of Retail Securities

21. Additional Comments:

Go to page 3.

BPD - Office of Financing
BPD - Office of Information Technology
Other (Explain in #21.)

Public Debt Accounting and Reporting System (PARS)
2010 Customer Satisfaction Survey
OMB No. 1535-0122

Satisfaction with the PARS Representative
22. Rate the courteousness.
Excellent

Above Average

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

Average

Substandard

Not Applicable

23. Rate the helpfulness.
Excellent

Above Average

24. Rate the knowledge.
Excellent

Above Average

25. Rate the availability.
Excellent

Above Average

26. Rate the resolution time for issues addressed.
Excellent

Above Average

27. Rate your overall satisfaction.
Excellent

Above Average

28. What customer service aspect do you like most?

29. What customer service aspect do you like least?