| WIC Overseas Participant Satisfaction Survey (Nov 10/May 10/Nov 09) |
| SUMMARY |
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| Question |
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Total Responses |
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Strongly Agree |
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Agree |
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Neither Agree nor Disagree |
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Disagree |
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Strongly Disagree |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
| 1. I was able to reach the WIC Overseas Office by phone easily. |
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1,686 |
1,618 |
1,668 |
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1,406 |
1,341 |
1,353 |
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223 |
225 |
247 |
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51 |
47 |
64 |
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5 |
3 |
3 |
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1 |
2 |
1 |
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100.00% |
100.00% |
100.00% |
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83.39% |
82.88% |
81.12% |
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13.23% |
13.91% |
14.81% |
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3.02% |
2.90% |
3.84% |
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0.30% |
0.19% |
0.18% |
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0.06% |
0.12% |
0.06% |
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| 2. I located the WIC Overseas office without difficulty. |
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1,696 |
1,627 |
1,681 |
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1,374 |
1,371 |
1,358 |
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280 |
225 |
278 |
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20 |
19 |
28 |
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17 |
10 |
15 |
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5 |
2 |
2 |
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100.00% |
100.00% |
100.00% |
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81.01% |
84.27% |
80.79% |
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16.51% |
13.83% |
16.54% |
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1.18% |
1.17% |
1.67% |
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1.00% |
0.61% |
0.89% |
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0.29% |
0.12% |
0.12% |
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| 3. My appointment was conducted in a private environment. |
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1,691 |
1,629 |
1,674 |
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1,465 |
1,425 |
1,454 |
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218 |
185 |
213 |
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5 |
14 |
5 |
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3 |
2 |
1 |
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0 |
3 |
1 |
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100.00% |
100.00% |
100.00% |
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86.64% |
87.48% |
86.86% |
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12.89% |
11.36% |
12.72% |
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0.30% |
0.86% |
0.30% |
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0.18% |
0.12% |
0.06% |
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0.00% |
0.18% |
0.06% |
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| 4. The staff was courteous. |
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1,694 |
1,628 |
1,679 |
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1,536 |
1,517 |
1,536 |
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153 |
106 |
142 |
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4 |
3 |
0 |
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0 |
1 |
0 |
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1 |
1 |
1 |
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100.00% |
100.00% |
100.00% |
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90.67% |
93.18% |
91.48% |
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9.03% |
6.51% |
8.46% |
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0.24% |
0.18% |
0.00% |
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0.00% |
0.06% |
0.00% |
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0.06% |
0.06% |
0.06% |
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| 5. The staff was able to answer my questions to my satisfaction. |
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1,693 |
1,628 |
1,675 |
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1,512 |
1,479 |
1,489 |
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172 |
140 |
173 |
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8 |
8 |
11 |
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1 |
0 |
1 |
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0 |
1 |
1 |
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100.00% |
100.00% |
100.00% |
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89.31% |
90.85% |
88.90% |
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10.16% |
8.60% |
10.33% |
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0.47% |
0.49% |
0.66% |
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0.06% |
0.00% |
0.06% |
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0.00% |
0.06% |
0.06% |
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| 6. I understood how to use my draft upon leaving my appoinment. |
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1,682 |
1,621 |
1,675 |
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1,496 |
1,444 |
1,493 |
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172 |
163 |
176 |
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12 |
13 |
6 |
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1 |
0 |
0 |
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1 |
1 |
0 |
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100.00% |
100.00% |
100.00% |
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88.94% |
89.08% |
89.13% |
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10.23% |
10.06% |
10.51% |
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0.71% |
0.80% |
0.36% |
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0.06% |
0.00% |
0.00% |
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0.06% |
0.06% |
0.00% |
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| 7. I'm using the nutritional and health information I received to improve my family's health. |
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1,687 |
1,629 |
1,672 |
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1,352 |
1,299 |
1,296 |
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295 |
300 |
335 |
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36 |
26 |
39 |
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4 |
3 |
1 |
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0 |
1 |
1 |
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100.00% |
100.00% |
100.00% |
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80.14% |
79.74% |
77.51% |
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17.49% |
18.42% |
20.04% |
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2.13% |
1.60% |
2.33% |
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0.24% |
0.18% |
0.06% |
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0.00% |
0.06% |
0.06% |
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| 8. I would recommend the WIC Overseas Program to a friend or relative. |
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1,692 |
1,624 |
1,669 |
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1,550 |
1,520 |
1,517 |
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138 |
98 |
148 |
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4 |
5 |
3 |
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0 |
0 |
1 |
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0 |
1 |
0 |
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100.00% |
100.00% |
100.00% |
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91.61% |
93.60% |
90.89% |
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8.16% |
6.03% |
8.87% |
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0.24% |
0.31% |
0.18% |
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0.00% |
0.00% |
0.06% |
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0.00% |
0.06% |
0.00% |
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| Question |
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Total Responses |
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Better |
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Same |
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Worse |
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Did not participate in WIC in the United States |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
| 9. If you have participated in the WIC Program in the United States, How does the WIC Overseas program compare. WIC Overseas is: |
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1,632 |
1,579 |
1,622 |
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660 |
665 |
654 |
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211 |
187 |
204 |
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12 |
13 |
8 |
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749 |
714 |
756 |
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100.00% |
100.00% |
100.00% |
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40.44% |
42.12% |
40.32% |
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12.93% |
11.84% |
12.58% |
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0.74% |
0.82% |
0.49% |
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45.89% |
45.22% |
46.61% |
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| 9a. Additional analysis excluding the category "Did not participate in WIC in the United States" |
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883 |
865 |
866 |
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660 |
665 |
654 |
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211 |
187 |
204 |
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12 |
13 |
8 |
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100.00% |
100.00% |
100.00% |
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74.75% |
76.88% |
75.52% |
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23.90% |
21.62% |
23.56% |
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1.36% |
1.50% |
0.92% |
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| Question |
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Total Responses |
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Very Satisfied |
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Satisfied |
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Somewhat Satisfied |
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Dissatisfied |
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Very Dissatisfied |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
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Nov-10 |
May-10 |
Nov-09 |
| 10. How satisfied are you with the WIC Overseas Program? |
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1,662 |
1,601 |
1,639 |
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1,381 |
1,385 |
1,384 |
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267 |
202 |
242 |
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13 |
13 |
12 |
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0 |
0 |
1 |
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1 |
1 |
0 |
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100.00% |
100.00% |
100.00% |
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83.09% |
86.51% |
84.44% |
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16.06% |
12.62% |
14.77% |
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0.78% |
0.81% |
0.73% |
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0.00% |
0.00% |
0.06% |
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0.06% |
0.06% |
0.00% |
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