Focus groups will be conducted to:
 Better understand the financial investment behaviors and practices of current and future customers
 Gather customers opinions, beliefs, and attitudes about a small number of pre-defined potential products and delivery mechanisms
 Fulfill Public DebtÂs commitment under Executive Order 12862 to provide customer service equal to the best in the business
Recent discussions with Treasury Department officials have focused on the AdministrationÂs desire to reduce the cost of the paper savings bond program, to improve program efficiencies, and to offer a Âmodern savings product. Due to the rising cost of issuing and servicing paper securities, the plan is to stop offering paper savings bonds in the next few years. Retiring a decades-old product that Americans have valued presents an opportune time to unveil a new security. To coordinate these two events, the Department has asked us to conduct the research and submit a proposal for a new security by the end of January 2011, in time to be included in the fiscal year 2013 budget. We are asking for an expedited approval of our plan to conduct the focus groups in December.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
US Code:
31 USC 31
Name of Law: null
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.