Focus groups will be conducted to:
Better understand the financial investment behaviors and practices
of current and future customers Gather customers opinions,
beliefs, and attitudes about a small number of pre-defined
potential products and delivery mechanisms Fulfill Public Debts
commitment under Executive Order 12862 to provide customer service
equal to the best in the business
Recent discussions with
Treasury Department officials have focused on the Administrations
desire to reduce the cost of the paper savings bond program, to
improve program efficiencies, and to offer a modern savings
product. Due to the rising cost of issuing and servicing paper
securities, the plan is to stop offering paper savings bonds in the
next few years. Retiring a decades-old product that Americans have
valued presents an opportune time to unveil a new security. To
coordinate these two events, the Department has asked us to conduct
the research and submit a proposal for a new security by the end of
January 2011, in time to be included in the fiscal year 2013
budget. We are asking for an expedited approval of our plan to
conduct the focus groups in December.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
US Code: 31 USC
31 Name of Law: null
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.