The general purpose of this voluntary
data collection is to measure customer satisfaction with the Public
Vaults and identify additional opportunties for improving
customers' experience.
NARA seeks to conduct this
follow-up survey to update results of the survey that was conducted
from 2005 - 2008 to see with the passage of time, if what drives
customer satisfaction with the Public Vaults has changed and if
additional adjustments are required.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.