FSR 257 HHS NLM OSA questionnaire

Customer Satisfaction Measure of Government Websites

FSR 257 HHS NLM OSA.xls

FSR 253, FSR 254, FSR 255, FSR 256, FSR 257, FSR 258, FSR 259

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name:

red & strike-through: DELETE




NLM-OSA

underlined & italicized: RE-ORDER




MID:

pink: ADDITION




Date: 4/1/2009 blue + -->: REWORDING













NLM-OSA CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions
1
How did you learn about the OSA ISP (Interactive Science Publishing) articles? General web search engine (Yahoo, Google, etc). A Checkbox, one-up vertical Multi Y OPS Group
OSA web page (such as OSA.org, opticsinfobase.org, opticsexpress.org)
Link from a non-OSA web page
Colleague or friend
OSA conference or meeting
OSA magazine
OSA newsletter
OSA e-mail blast
Other, please specify
1a A Other, learned about ISP

Text field, <100 char
N OPS Group
2
Were you able to view and navigate data views of an ISP article? Yes B Radio button, one-up vertical Single N Skip Logic Group



No C



3 B How frequently do you look at data views using the OSA ISP software? Never--I have downloaded the paper in PDF but not the OSA ISP software for data views.
Radio button, one-up vertical Single Y Skip Logic Group

First-time user of data views E,F,G,H

Repeat user of data views E,F,G,H

Other, please specify A
3a A Please tell us how often you look at data views using ISP.

Text area, no char limit
N Skip Logic Group
4 C Which, if any, were barriers to your accessing and using the data views? Incomplete or confusing access & download/install instructions
Radio button, one-up vertical Single Y Skip Logic Group

Technical difficulties in downloading/installing software D

Challenges in understanding the data views


Did not have time to access the data views


Did not need to access the data views


None of the above


Other, please specify A
4a A Specifically, what other barriers did you encounter for accessing and using data views?

Text area, no char limit
N Skip Logic Group
5 D What technical difficulties did you have downloading/installing the ISP software? I could not find/did not understand the instructions for downloading and installing software.
Radio button, one-up vertical Single Y Skip Logic Group

I downloaded/installed software, but I was unable to access data views.


I was able to download/install the software, but I had some problems.


I was unable to download/install the software, but I know why.


I was unable to download/install the software due to administrative restrictions.


I was unable to download/install the software, and I don't know why.


Other, please specify A
5a A Specifically, what technical difficulties did you have?

Text area, no char limit
N Skip Logic Group
6 E How many data views did you open in the ISP article(s) you looked at? One data view
Radio button, one-up vertical Single N Skip Logic Group


Two or more data views






I did not look at any data views






Other, please specify A



6a A Please tell us how many data views you opened.

Text area, no char limit

Skip Logic Group
7 F Did the data views enhance your experience reading the article? Yes
Radio button, one-up vertical Single N Skip Logic Group


No






Not sure




8 G What were the impacts of your use of the data views? Facilitated learning about the paper's subject matter
Radio button, one-up vertical Multi Y Skip Logic Group

Deepened understanding of the paper's data analysis





Created ideas for further related research





Gained experience with new interactive methods of data presentation





Other, please specify A



8a
Specifically, what were the other impacts of your use of data views?

Text area, no char limit
N Skip Logic Group
9 H About how long did it take a typical data view to download and display in the software? 10 seconds or less
Radio button, one-up vertical Single N Skip Logic Group

More than 10 seconds but less than 30 seconds





30 seconds to 1 minute





More than 1 minute





Other, please specify A



9a A Please tell us more about how long it took the data views to download.

Text area, no char limit Single N Skip Logic Group
10
Did you browse the MIDAS data collection repository site for other ISP datasets? Yes, I visited the data repository site to browse datasets.
Radio button, one-up vertical Single N OPS Group


No, but I could see there was an option to go to the data repository site.






I didn't know there was an option to go to the data repository site.






I don't know what the MIDAS data collection repository site is.






Other, please specify A



10a A Other, visit MIDAS

Text area, no char limit
N OPS Group
11
How often do you read or browse OSA journals? Daily
Radio button, one-up vertical Single Y



Weekly







Monthly







Less than once a month but more than once a year







Less than once a year or never




12
What best describes your major job duties? Research
Radio button, one-up vertical Single Y OPS Group



Development







Teaching







Product Design and Engineering







Student







Administration/Management







Librarian or Information Professional







Other, please specify A



12a A Other, job duties

Text area, no char limit
N OPS Group
13
What is your age range? Under 20
Radio button, one-up vertical Single N OPS Group



21-30







31-40







41-50







51-60







61-70







Over 70




14
What can we do to improve your experience with the ISP Service?

Text area, no char limit
N
File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Bybjinnohara
File Modified2009-05-07
File Created2001-08-03

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