OMB control number
E-Government Website Customer Satisfaction Surveys
OMB 1090-0008 ยท DOI/ASPMB.
OMB 1090-0008
This is a request for a three-year extension of the generic clearance to conduct customer satisfaction surveys for federal government websites. This was formerly known as the American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Survey. The contractor that has provided the service for over a decade, ForeSee, is now using a derivative of the ACSI methodology called Customer Experience Analytics or CXA. This extension will allow for continued use of a data-driven and statistically valid approach to understanding customer satisfaction with agency websites, which are playing a strategic role of ever-increasing importance. The ultimate objective is to help agencies become more citizen-centric and achieve higher levels of citizen trust and confidence.
The latest form for E-Government Website Customer Satisfaction Surveys expires 2021-09-30 and is listed under ICR 201805-1090-003.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 Form 32105 M1NIH-OAR Cl 32105 M1 NIH-OAR ClinicalInfo_Survey_9.18.24 | Form and Instruction |
| Form Generic Clearance 32105 A1 NIH-OAR HIVinfo_Survey_9.17.24 | Form and Instruction |
 PUBLISHED 30 Day Notice ICR 1090-0008 (89 FR 68921) 08282024.pdf | Supplementary Document |
 SS_Part_A_1090-0008 04-29-22 Final non sub change.docx | Supporting Statement A |
| SS_Part_B_for_1090-0008_08.27.24.docx | Supporting Statement B |
| PUBLISHED ICR 1090-0008 (89 FR 48440) (1).pdf | Supplementary Document |
| FCG Gov Web Model Template.xlsx | Supplementary Document |
| 1090-0008 Generic Clearance Request Form 09132018.pdf | Supplementary Document |
 Executive Order 12862.htm | Supplementary Document |
 32105 M1 NIH-OAR ClinicalInfo_Survey_9.18.24 |
Form and Instruction |
| 32105 A1 NIH-OAR HIVinfo_Survey_9.17.24 |
Form and Instruction |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 202408-1090-001 | Extension without change of a currently approved collection | 2024-09-20 | ||
| 202204-1090-002 | No material or nonsubstantive change to a currently approved collection | 2022-10-31 | Approved without change | |
| 202109-1090-002 | Extension without change of a currently approved collection | 2021-09-21 | Approved with change | |
| 201805-1090-003 | Extension without change of a currently approved collection | 2018-07-27 | Approved with change | |
| 201412-1090-002 | Revision of a currently approved collection | 2015-03-18 | Approved without change | |
| 201110-1090-001 | Revision of a currently approved collection | 2011-11-21 | Approved without change | |
| 201101-1090-002 | No material or nonsubstantive change to a currently approved collection | 2011-01-27 | Approved without change | |
| 200905-1090-001 | Revision of a currently approved collection | 2009-05-04 | Approved without change |