OMB Control No:
1090-0008
ICR Reference No:
200905-1090-001
Status:
Historical Active
Previous ICR Reference No:
200707-1505-002
Agency/Subagency:
DOI/ASPMB
Agency Tracking No:
1505-0186
Title:
Customer Satisfaction Measure of Government Websites
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
05/04/2009
Retrieve Notice of Action (NOA)
Date Received in OIRA:
05/04/2009
Terms of Clearance:
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
Expiration Date 12/31/2011
36 Months From Approved
Responses 1,000,000
0
1,025,000
Time Burden (Hours) 41,667
0
42,707
Cost Burden (Dollars) 0
0
0
Abstract:
The objectives of surveying citizen users of federal agency websites are to: (1) provide information for improving the quality of and satisfaction with agency websites: (2) ensure continuous assessment and improvement capabilities; (3) benchmark results against other agencies and private companies; (4) determine how different types of changes to the websites will impact future citizen behaviors; and (5) make the agencies part of a quarterly E-Government customer satisfaction benchmark and annual index for all measured Federal Government activities.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN: Stage of Rulemaking: Federal Register Citation: Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
73 FR 118
06/18/2008
30-day Notice:
Federal Register Citation:
Citation Date:
73 FR 61193
10/15/2008
Did the Agency receive public comments on this ICR?
No
Reginfo record details
Number of Information Collection (IC) in this ICR:
32
table that charts list of burden
IC Title
Form No.
Form Name
392 USTTB Custom Q's 11.29.10 v2, 393 CQs for OMB 11-29-2010 to 12-14-2010, 394 DHS CIS Citizenship Resource Center 11-18-10
392 USTTB Custom Q's 11.29.10 v2, 393 CQs for OMB 11-29-2010 to 12-14-2010, 394 DHS CIS Citizenship Resource Center 11-18-10FI
392 USTTB Custom Q's 11.29.10 v2
,
393 CQs for OMB 11-29-2010 to 12-14-2010
,
394 DHS CIS Citizenship Resource Center 11-18-10FINAL
283 Master, 285 DHS CIS eVfy, 286 HHS ONC, 287 CQs
285 eVfy, 286 HHS ONC, 287 Custom, 283 Master
285 DHS CIS eVerify Questionnaire
,
283 Master Questions List as of 11-17-09
,
286 HHS ONC Questions
,
287 Custom Questions from 11-16-09 to 12-4-09
289 NIH Genome, 290 Cust. Ques for Clearance, 291 DHS CIS Eng, 292 DHS CIS Span, 293 DHS CIS Welcome
290 Custom Questions, 291 DHS CIS, 289 NIH, 292 DHS CIS Span, 293 DHS CIS Welcome
289 NIH Genome 1-6-2010
,
290 Custom Questions for Clearance
,
291 DHS CIS English
,
292 DHS CIS Spanish 11-30-09
,
293 DHS CIS Welcome to USA Custom Ques
299 IIP Embassies, 300 Custom Quest
299 IIP Embassy, 300 Mult CQs
299 State IIP Embassy
,
300 Multiple Custom Questions 1-16-10 to 2-5-10
301 DoD AF 302 Cust Ques 2-5-10 thru 3-1-10
301 DoD AF, 302 CQs
301 DoD AF 1-28-10
,
302 Custom Questions 2-5-10 to 3-1-10
304 NHTSA 305 State Careers 306 Cust Ques
304 DOT NHTSA, 305 State Careers, 306 Cust Ques
304 DOT NHTSA
,
305 State Careers
,
306 Cust Ques 3-2 to 3-28-10
310 RRB and 311 Custom Qs
310 RRB Final, 311 Custom Qs
310 RRB Final
,
311 Custom Qs 3-29-10 to 4-13-10
312 CQs for OMB 4-14-2010 to 5-2-2010
312 CQs 4-14-2010 to 5-2-2010
312 CQs 4-14-2010 to 5-2-2010
313 CDC Mobile 314 CQs 5-3 to 5-19-10 315 DHS CBP 316 FCIC CQs
315 DHS CBP, 313 CDC Mobile, 314 CQs, 316 FDIC CQs
313 Mobile Survey
,
314 Custom Question 5-3 to 5-19-10
,
315 DHS CBP Final
,
316 FDIC Custom Questions
322-324 CQs 5-19-2010 to 6-7-2010 SSA 5-19-10 VBA_5-17-10
323, 322 , 324
322 CQs for OMB 5-19-2010 to 6-7-2010
,
323 SSA Policy Pages Final 5-19-10
,
324 VBA_Survey FINAL_5-17-10_FSR
333 CQs for OMB 6-8-2010 to 7-6-2010 334 NRC Questionnaire with Transparency 6.8.10
334 NRC 6.8.10, 333 6-8-2010
333 CQs for OMB 6-8-2010 to 7-6-2010
,
334 NRC Questionnaire with Transparency 6.8.10
343-347 Census Q's; CQ's 7-19-10 to 8-8-2010; NIH NIGMS; DOD Navy 7-22-2010; DOT Intranet 7-15-2010
347 DOT Intranet 7-15-2010, 345 NIH NIGMS Questionnaire Template FINAL, 346 Proposed Questionnaire Template DOD Navy 7-22-, 344 CQs for OMB 7-19-2010 to 8-8-2010, 343 Census Questionnaire _Template 7-16-10proposed
343 Census Questionnaire _Template 7-16-10proposed
,
344 CQs for OMB 7-19-2010 to 8-8-2010
,
345 NIH NIGMS Questionnaire Template FINAL
,
346 Proposed Questionnaire Template DOD Navy 7-22-10
,
347 DOT Intranet 7-15-2010
362-366 Final Q's Medicare, NIH NIDCD, Survey Final Re & S-RE August, 2010, CPSC.gov Q's, Q's for OMB
362 Final Q's Medicare 09.07.2010, 363 NIH NIDCD, 365 CPSC Q's 8-24-2010, 364 Survey Final RE and S-RE August, 2010, 366 Q's for OMB 8-25-2010 to 9-21-2010
362 Final Q's Medicare 09.07.2010
,
363 NIH NIDCD
,
364 Survey Final RE and S-RE August, 2010
,
365 CPSC Q's 8-24-2010
,
366 Q's for OMB 8-25-2010 to 9-21-2010
369 GobiernoUSA Qs 370 MyMoney gov Qs 371NLM Exhibition Survey 372 PBGC My PAA v3 Qs 373 CQs for OMB 9-21-10-17-2010
371 NLM Exhibition Survey Template_9_10, 370 MyMoney gov Questionnaire Template 9-17-10FINA, 373 CQs for OMB 9-21-2010 to 10-17-2010, 369 GobiernoUSA Questionnaire 9 28 10, 372 PBGC My PAA v3 Questionnaire 10-4-2010
369 GobiernoUSA Questionnaire 9 28 10
,
370 MyMoney gov Questionnaire Template 9-17-10FINAL
,
371 NLM Exhibition Survey Template_9_10
,
372 PBGC My PAA v3 Questionnaire 10-4-2010
,
373 CQs for OMB 9-21-2010 to 10-17-2010
377 USPTO 378 CQs for OMB 10-17-2010 to 11-3-2010
2010 377 Qnaire_USPTO_October_CB_Revised, 2010 378 CQs for OMB 10-17-2010 to 11-3-2010
2010 377 Qnaire_USPTO_October_CB_Revised
,
2010 378 CQs for OMB 10-17-2010 to 11-3-2010
382 FCA Draft Qs, 383 FedsHireVets Qs, 384 PSC Q's, 385 Capitol Visitor Center Q's, 386 DOJ - BJS Q's, 387 CQs for OMB 11-3-2010 to 11-29-2010
387 CQs for OMB 11-3-2010 to 11-29-2010, 383 FedsHireVets FINAL Questionnaire 110810, 382 FCA Draft Questionnaire, 386 DOJ - BJS Questionnaire, 385 Capitol Visitor CenterQuestionnaire, 384 PSC Questionnaire Draft customer approved
382 FCA Draft Questionnaire
,
383 FedsHireVets FINAL Questionnaire 110810
,
384 PSC Questionnaire Draft customer approved
,
385 Capitol Visitor CenterQuestionnaire
,
386 DOJ - BJS Questionnaire
,
387 CQs for OMB 11-3-2010 to 11-29-2010
CQs 7-6-2010 to 7-18-2010 DOT VERSION_VHA_Medical_Centers Hoosier Lottery (State of Indiana)
339 CQs for OMB 7-6-2010 to 7-18-2010, 341 Hoosier Lottery (State of Indiana) Questionnai, 340 DOT VERSION_VHA_Medical_Centers_Questionnaire_
339 CQs for OMB 7-6-2010 to 7-18-2010
,
340 DOT VERSION_VHA_Medical_Centers_Questionnaire_Template
,
341 Hoosier Lottery (State of Indiana) Questionnaire Final 7.8.10
FSR 224 DOD Marine Corps
FSR 242, FSR 240, FSR 238, FSR 239, FSR 243, FSR 241
DOD Pentagon Channel questionnaire
,
OPM Job Seeker Completer Model questionnaire
,
OPM Job Seeker Abandoner questionnaire
,
OPM Job Seeker Post Completer questionnaire
,
State America.gov questionnaire
,
HHS SAMHSA Publications questionnaire
FSR 244 DOD Marine Corps
FSR 244
DOD Marine Corps questionnaire
FSR 245 HHS CMS NGS, FSR 246 DOD Navy
FSR 246, FSR 245
HHS CMS NGS questionnaire
,
DOD Navy questionnaire
FSR 247 DOD Air Force, FSR 248 HHS CMS FCSO J9 MAC, FSR 249 CitizenFeedback
FSR 247, FSR 248, FSR 249
DOD Air Force questionnaire
,
HHS CMS FCSO J9 MAC questionnaire
,
Citizen Feedback Questionnaire
FSR 250 GSA Regulations.gov, FSR 251 DOC NOAA NGS
FSR 251, FSR 250
GSA Regulations.gov questionnaire
,
DOC NOAA NGS questionnaire
FSR 252 State BECA Fulbright
FSR 252
State BECA Fulbright questionnaire
FSR 253, FSR 254, FSR 255, FSR 256, FSR 257, FSR 258, FSR 259
FSR 254 , FSR 259, FSR 253, FSR 255, FSR 256, FSR 257, FSR 258
DHS FEMA questionnaire
,
VA eBenefits questionnaire
,
State BCA Travel.State.gov questionnaire
,
NIST Research.gov
,
HHS NLM OSA questionnaire
,
USDA CNPP questionnaire
,
HHS CMS questionnaire
FSR 260 Obama Directives
FSR 260
Obama Directives
FSR 261 DHS FEMA Disaster Assistance, FSR 262 Regulations.gov
FSR 262 , FSR 261
DHS FEMA Disaster Assistance questionnaire
,
Regulations.gov questionnaire
FSR 263 Social Media, FSR 264 HHS AHRQ CAHPS
FSR 264, FSR 263
Social Media questionnaire
,
HHS AHRQ CAHPS questionnaire
FSR 265 FTC Complaint Assistant, FSR 266 CFTC, FSR 267 HHS NIDCR, FSR 268 HHS NCI SEER, FSR 269 FDA
FSR 265, FSR 266, FSR 267, FSR 268, FSR 269
FTC Complaint Assistant questionnaire
,
CFTC questionnaire
,
HHS NIDCR Spanish questionnaire
,
HHS NCI SEER questionnaire
,
HHS FDA questionnaire
FSR 270 DOD Defense.gov, FSR 271 Treas IRS, FSR 272 DHS USCIS, FSR 273 FTC OnGuard Online
FSR 270, FSR 272, FSR 271, FSR 273
DOD Defense.gov questionnaire
,
Treas IRS questionnaire
,
DHS USCIS Welcome to USA questionnaire
,
FTC On Guard Online questionnaire
FSR 279 DOI Main, FSR 280 CMS FCSO
FSR 279, FSR 280
DOI Main
,
HHS CMS FCSO
FSR 281 mobile Template Dept of State, 282 DHS Questionnaire New Model
FSR 283, FSR 281, FSR 282
Mobile Template Dept of State
,
DHS Questionnaire New Model
,
Current Master Element List
FSR CMS 274, NCI 275, EPA 276, FEMA Main 277, eRule 278
FSR 274, FSR 276, FSR 277, FSR 278, FSR 275
CMS Custom Questions
,
NCI Custom Questions
,
EPA New Model
,
FEMA Main Custom Questions
,
eRulemakng FDMS Custom Questions
ICR Summary of Burden
table that charts list of burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
1,000,000
1,025,000
0
-25,000
0
0
Annual Time Burden (Hours)
41,667
42,707
0
-1,040
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Miscellaneous Actions
Short Statement:
We estimated that the respondent burden for the prior three years would be approximately 156,250 hours. That estimate was based on an expected participation of 200 websites in the first year of the clearance with growth of 50 additional websites each succeeding year. The rate of growth realized turned out to be less than expected, due to limited agency funding and fewer agencies adding customer surveys on their websites.
Using the past three years as a baseline, we estimate that we will use 41,667 burden hours in year one, 46,875 burden hours in year two, and 52,083 burden hours in year three, for a three-year total of 140,625 hours. This is a reduction of 15,625 burden hours from the previous three-year projection, reflecting a more modest growth estimate for agency use of the ACSI surveys on websites.
Annual Cost to Federal Government:
$8,550,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
Uncollected
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Ron Oberbillig 202-504-3656 [email protected]
Reginfo record details
Common Form ICR:
No
392 USTTB Custom Q's 11.29.10 v2, 393 CQs for OMB 11-29-2010 to 12-14-2010, 394 DHS CIS Citizenship Resource Center 11-18-10