363 Nih Nidcd 363 Nih Nidcd

Customer Satisfaction Measure of Government Websites

2010 363 NIH NIDCD.xlsx

362-366 Final Q's Medicare, NIH NIDCD, Survey Final Re & S-RE August, 2010, CPSC.gov Q's, Q's for OMB

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name:

red & strike-through: DELETE






NIH - NIDCD

underlined & italicized: RE-ORDER






MID: kMtYMdVJsIkAcoAU0Ahg5A== kMtYMdVJsIkAcoAU0Ahg5A==
pink: ADDITION






Date: 8/17/2010 blue + -->: REWORDING

















NIH - NIDCD CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
AED12812
How frequently do you visit this site? More than once a week
Dropdown (Select-one) Single Y
Visit Frequency



About once a week









About once a month









Every few months









Once or twice a year









This is my first time visiting this site






AED12813
Which of the following best describes you? NIDCD grantee
Radio button, one-up vertical Single Y Skip Logic Group Visitor Role



Educator









Parent









General public or patient









Student









News media



Randomize




Health care provider









Family member or friend of patient









Researcher









NIH employee









Other (please specify) A


Anchor Answer Choice

AED12814 A Specify your role

Text area, no char limit Single N Skip Logic Group Visitor Other
AED12815
: Type 5 OPS What type of information are you primarily looking for today? Research and research results
Radio button, one-up vertical Single Y Skip Logic Group Primary Information



Publications B








It's a Noisy Planet









Teaching materials









News & events









Research funding opportunities









Training opportunities



Randomize




Health information









Information for school assignment









About NIDCD









Other (Please Specify) A


Anchor Answer Choice

AED12816 A Please specify what information you were looking for.

Text area, no char limit Open N Skip Logic Group Other information
AED12817 B Which of the following Publication subjects were you looking for? Hearing
Radio button, one-up vertical Multiple Y Skip Logic Group Publication Subject



Balance









Smell and taste









Voice, speech, and language



Randomize




Publications en español









General Information









Research reports









Other (please specify) B2


Anchor Answer Choice

AED12818 B2 Please specify what subject area(s) you were looking for?

Text area, no char limit Open N Skip Logic Group Publication Other
AED12819
Did you find the information you were looking for today? Yes
Radio button, one-up vertical Single Y Skip Logic Group Found information



Partially








No. Please specify A

Anchor Answer Choice

AED12820 A Please specify the information you could not find.

Text area, no char limit Open N Skip Logic Group Did not find
AED12821
How did you look for information/products today? Links on the top of the page B Radio button, one-up vertical Multiple Y Skip Logic Group How you looked



Links in the middle of the page B







Links on the bottom of the page B







A-Z Index D

Randomize




External link








Search Tool C







More than one








Other (please specify) A

Anchor Answer Choice

AED12822 A Other method to find information

Text area, no char limit Open N Skip Logic Group Difficulty Looking
AED12823
What type of difficulty, if any, did you encounter with the navigation process on this site?
I did not experience any navigation difficulties
Radio button, one-up vertical Single Y Skip Logic Group Navigation Difficulty



Too many links to choose from








Links did not take me where I expected


Randomize




Link labels were difficult to understand








Search tool was not helpful








Technical difficulties (e.g. broken links, error messages)






B
Other (Please specify) B2

Anchor Answer Choice

AED12824 B2 Other difficulty with navigation

Text area, no char limit Open N Skip Logic Group Other Navigation Difficulty
AED12825
What type of difficulty, if any, did you encounter with the search tool? I did not experience any difficulties with the search tool
Radio button, one-up vertical Single Y Skip Logic Group Search Difficulty



Returned too many results








Returned not enough results








Returned no results








Returned results that were too similar/redundant


Randomize




Results were not relevant to my search terms or needs








I was not sure what words to use in my search








Search required too many refinements to get to what I wanted








Search speed was too slow






C
Other (Please specify) C2

Anchor Answer Choice

AED12826 C2 Other difficulty with search tool

Text area, no char limit Open N Skip Logic Group Other Search Difficulty
AED12827
What type of difficulty, if any, did you encounter with the A-Z Index? I did not experience any difficulties with the A-Z Index
Radio button, one-up vertical Single Y Skip Logic Group Index Difficulty



Could not find topic








Not enough topics listed






D
Other (Please specify) D2

Anchor Answer Choice

AED12828 D2 Other difficulty with A-Z Index

Text area, no char limit Open N Skip Logic Group Other Index Difficulty
AED12829
What brought you to this site today? Message or recommendation from a friend on a social network


Y Skip Logic Group Source



Internet blogs or discussion forums









Instant Message from a friend or colleague









Word of mouth recommendation from someone I know



Randomize




Familiarity with NIDCD









Search engine results









Don't know









Other (please specify) A


Anchor Answer Choice

AED12830 A Please specify what brought you to this site today

Text area, no char limit Open N Skip Logic Group Source Other
AED12831
Do you find the recent enhancements made to the website to be:
An improvement over the previous design A Radio button, one-up vertical Single Y Skip Logic Group Site Design


On par with the previous design







Inferior to the previous design







Don’t know/Didn’t notice





AED12832 A What specifically do you like about the recent enhancements?

Text area, no char limit Open N Skip Logic Group What Improved
AED12833
If you could indentify one improvement to the NIDCD website, what would that improvement be?

Text area, no char limit Open N
One Improvement
AED12834
Do you currently subscribe to NIDCD email updates? Yes A Radio button, one-up vertical Single Y Skip Logic Group Do You Subscribe



No








No, but I would like to subscribe B




AED12835
Which subscriptions do you receive? Inside Newsletter A2 Radio button, one-up vertical Multiple Y Skip Logic Group Which Subscriptions



NIDCD news updates A2





A
Noisy Planet A2




AED12836 A2 What changes, if any, would you like made to your NIDCD subscriptions?

Text area, no char limit Open N Skip Logic Group Subscription Changes
AED12837
Which subscriptions would you like to subscribe to? Inside Newsletter (quarterly) B2 Radio button, one-up vertical Multiple Y Skip Logic Group Please Subscribe Me



NIDCD news updates (1-2 per month) B2





B
Noisy Planet: (1-2 per month) B2




AED12838 B2 Please enter a valid email address (your email address will not be used for any other purpose)

Text field, <100 char Open Y Skip Logic Group Email
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