385 Capitol Visito 385 Capitol Visitor CenterQuestionnaire

Customer Satisfaction Measure of Government Websites

2010 385 Capitol Visitor CenterQuestionnaire.xlsx

382 FCA Draft Qs, 383 FedsHireVets Qs, 384 PSC Q's, 385 Capitol Visitor Center Q's, 386 DOJ - BJS Q's, 387 CQs for OMB 11-3-2010 to 11-29-2010

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
#REF!

red & strike-through: DELETE






Capitol Visitor Center

underlined & italicized: RE-ORDER






#REF!

pink: ADDITION






Date: 10/20/2010 blue + -->: REWORDING

















Capitol Visitor Center CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO07664
What was the main reason you decided to visit the Capitol Visitor Center's website today? To book a visit or tour of the Capitol Visitor Center A Radio button, one-up vertical Single Y Skip Logic Group Visit Reason



To find information on how to book a future visit or tour with the Capitol Visitor Center









To prepare for my previously planned visit to the Capitol Visitor Center









To explore online exhibits









To learn about the history, architecture or construction of the Capitol Building









To learn about Congress









To find directions to the Capitol Building or contact information









To connect to my Senator or Congressperson









Other (please specify) B





EDO07665 B Other reason you decided to visit the site today?

Text area, no char limit Single N Skip Logic Group Other Visit Reason
EDO07666 A Which of the following best describes the type of tour you are planning? A tour for myself, my family or a small group
Radio button, one-up vertical Single Y
Tour type



A tour for a large group (a school or other organization)






EDO07667
Did you book a tour of the Capitol today? Yes D Radio button, one-up vertical Single Y Skip Logic Group Did you book?



No, but I will be booking soon C








No, and I will not be booking one anytime soon C





EDO07668 C Why didn't you book a tour today?

Text area, no char limit Single N
Why didn’t book
EDO07669 D Please rate the process for completing task(s) on this site. 1=Poor
Radio button, one-up vertical Single N





2









3









4









5









6









7









8









9









10=Excellent









Don't know






EDO07670 D Please rate the verification of task completion on this site. 1=Poor
Radio button, one-up vertical Single N





2









3









4









5









6









7









8









9









10=Excellent









Don't know






EDO07671 D Please rate the clarity of instructions for completing task(s) on this site. 1=Poor
Radio button, one-up vertical Single N





2









3









4









5









6









7









8









9









10=Excellent









Don't know






EDO07672
Which of the following best describes your role in coming to the site today? Teacher K-12
Radio button, one-up vertical Single Y Skip Logic Group Role



College/University Instructor or Professor









Student, K-12









Student, College/University









Parent of a student









Congressional Staff Member









Tour organizer









Professional Tour Organizer









International Visitor









Interested citizen









Other (please specify) E





EDO07673 E Other role

Text area, no char limit Single N
Other role
EDO07674
Have you visited this website before? Yes
Radio button, one-up vertical Single Y
Visited site?



No






EDO07675
Were you able to find what you were looking for on the website today? Yes
Radio button, one-up vertical Single Y Skip Logic Group Able to find?



No E








I wasn't looking for anything in particular






EDO07676 E What were you looking for today that you could not find?

Text area, no char limit Single N
What couldn't find?
EDO07677
How did you find out about this website? Searching online for information about visiting the Capitol
Radio button, one-up vertical Single Y Skip Logic Group Found out about site



Searching online for information about Congress









From a friend/coworker









From a teacher/instructor/professor









From another organization's website F








From a social networking site (Twitter, Facebook, etc.) G








Other (please specify) H





EDO07678 F Through which other organization's website did you find out about this site?

Text area, no char limit Single N
OE site referred
EDO07679 G Through which social networking site did you find out about this site?

Text area, no char limit Single N
OE social referred
EDO07680 H Where did you find out about this site?

Text area, no char limit Single N
Other found out
EDO07681
Have you visited the Capitol Visitor Center in person? Yes
Radio button, one-up vertical Single Y
Visited CVC?



No






EDO07682
Have you ever toured the Capitol? Yes
Radio button, one-up vertical Single Y





No






EDO07683
Please list any questions that this website did not answer for you today.

Text area, no char limit Single N
OE Unanswered Q
EDO07684
If you could make one suggestion to improve your experience with this website, what would it be?

Text area, no char limit Single N
OE Suggestion
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy